1. Adaptive Form Title
  3. Company name* (As it appears on your bill) 
  4. Spark account number*
  5. Your reference number
  6. Full name of user to be removed*
  7. Email address*
  8. Disconnection date*
  9. Phone number of device being disconnected*
  10. Do you want to disconnect or transfer to Prepaid*
  11. Do you want to return or buyout the device?*
  12. Device IMEI number
  13. Cost centre
  14. Additional comments
  15. Separator
  16. Section
  17. Submit
  18. Customer

Disconnection request

If you need need to disconnect a leased Modern Mobility device, please fill out the relevant fields and select Submit. One of our team will then be in touch. You can also complete this through your portal.

Any fields marked with an * must be completed.

Delivery address for courier bag

We need to send a return courier bag so you can return the device to us. You have 30 days to return the device, SIM and charging cable. Please package the courier bag carefully.

Any fields marked with an * must be completed.