The following Terms apply to our business customers who have a Spark Ultra Fibre Service. These Terms apply together with the Business Terms and Conditions and the Business Broadband Terms and Conditions. These Terms will prevail to the extent that they are inconsistent with those terms.
You agree at the time you accept these terms and conditions, that you will be bound by your Local Fibre Company's (LFC) End User Terms, which relate to the provision (including installation) and use of that part of the LFC's network which is located on your premises. We will advise you who your LFC is at the time of placing your order for Spark Ultra Fibre Broadband. Your LFC’s current End User Terms can be found at http://www.crownfibre.govt.nz/crown-partners/
The Spark Ultra Fibre Services are described in:
Together these make up the "Service Description" for Spark Ultra Fibre Services. Links to the pages on our website which set out more detail about the features, prices and other matters about our Ultra Fibre Services are here. Prices for the various Spark Ultra Fibre Services and packages are also shown on the broadband web pages on our website.
Spark Ultra Fibre Services are broadband services delivered over a fibre network.
The Spark Ultra Fibre Service is not available in all areas. As such we can not guarantee Spark Ultra Fibre will be available at your premises. There are a number of factors that can affect whether or not you can get Spark Ultra Fibre at your premises or the stability and performance of your Spark Ultra Fibre connection. Sometimes further checks are required before we can know if you can get Spark Ultra Fibre after an initial enquiry. In some situations, for example with complex fibre installations, we will not be able to confirm whether you can get Spark Ultra Fibre until we, our contractors or agents have commenced installation. For this reason, and the other reasons set out here, we do not guarantee service until installation is complete and your line is connected.
Should you choose to move outside of a Spark Ultra Fibre coverage area, we cannot guarantee you will be able to receive Spark Ultra Fibre at your new premises.
You are responsible for any costs associated with the installation of Spark Ultra Fibre at your property. More information on the installation process can be found on our website. On the day of installation the LFC technician will discuss with you what is required for installation at your property and the charges which apply. You will be required to be present at your property during the installation of your Spark Ultra Fibre Service.
Installation of Spark Ultra Fibre at your property may require land excavation by your LFC. Restoration by your LFC will be limited to their reinstatement policy. In most cases your LFC will reinstate like for like, for example concrete where concrete has been used, grass where grass has been used, asphalt where asphalt has been used and LFCs do not guarantee to match surface finish (e.g., colour, texture or pattern) and reinstatement will be limited to the area where the trench has been dug. You will be responsible for any further restoration and any costs associated with the additional restoration.
The following equipment will be installed at your property :
(a) The External Termination Point (ETP). The ETP will remain the property of your LFC;
(b) The Optical Network Terminal (ONT). The ONT will remain the property of your LFC; and
(c) Fibre Enabled Modem or Residential Gateway.
We cannot guarantee that you will be able to move back to ADSL Broadband once you have joined Spark Ultra Fibre. Any change in service may be subject to installation charges and an early termination fee will apply if you have not completed your minimum term contract period.
For an initial period you will retain your existing copper connection for the provision of voice services. You agree to the migration of the copper voice service over to a fibre based service as soon as we make it available. Once the fibre voice service is available, we will provide you with a minimum of 30 days’ notice of the commencement of the migration process. The transfer requires a technician to visit your premises to carry out work, which may require internal access to your premises. You will be required to schedule a suitable time for the technician to visit your premises.
The fibre voice service is reliant on the ONT having power to it and that in the event of a power cut, the fibre voice service (and broadband) will no longer work. This means that if you are reliant on your phone services for medical or important applications (e.g. emergency services) you should consider whether a fibre based service is appropriate to your needs. Spark does not guarantee that the fibre voice service will support all models of low speed analogue device (for example: home alarms, personal medical alarms, low speed modems, sky set top boxes, faxes, low speed modems, eftpos). It is your responsibility to contact your relevant service provider to ask whether such services are compatible with fibre. You should not sign up for the Spark Ultra Fibre Service if your provider cannot guarantee compatibility. Spark is not liable to you in relation to the foregoing.
Speed
Downstream and upstream speeds are based on a theoretical maximum, and actual speeds will be affected by various factors including NZ and overseas networks, your modem and computer technology, internal home wiring and other environmental factors For more information on broadband speed The Fibre network, like broadband over ADSL, is shared with other properties within your Local Fibre Company (LFC) and Retail Service Provider (RSP) networks. Speeds will vary depending on how many people are on the network at the same time both in your house and in general on the Internet. This is also true for overseas networks when accessing content, such as websites or streaming video.
Content such as web pages and videos are stored on ‘content servers’ so you can access them via your internet connection. Content servers within New Zealand and overseas can reduce the rate (bandwidth) at which you access their content (for instance, when they are very busy), this affects the time it takes to download content and thus your speed.
If connecting via Wi-Fi the connection can be impacted by environmental factors like other wireless devices in the house (such as mobile or digital phones) and even your neighbours’ Wi-Fi connection.
The speed capacity of the devices you are connecting with may be a limitation, for instance the age of their WiFi adapter Other hardware and software components can also limit the processing of bandwidth and thus your speed.
The most reliable connection and faster speeds will be achieved by connecting devices directly to your modem via high-speed Ethernet wiring instead of using Wi-Fi. For example, a Cat5e is a high-quality copper cable, designed to deliver Ethernet standard services over short distances at speeds of up to 1Gbps.
The following Terms apply to our business customers who have a Spark Ultra Fibre Service. These Terms apply together with the Business Terms and Conditions and the Business Broadband Terms and Conditions. These Terms will prevail to the extent that they are inconsistent with those terms.
You agree at the time you accept these terms and conditions, that you will be bound by your Local Fibre Company's (LFC) End User Terms, which relate to the provision (including installation) and use of that part of the LFC's network which is located on your premises. We will advise you who your LFC is at the time of placing your order for Spark Ultra Fibre Broadband. Your LFC’s current End User Terms can be found at http://www.crownfibre.govt.nz/crown-partners/
The Spark Ultra Fibre Services are described in:
Together these make up the "Service Description" for Spark Ultra Fibre Services. Links to the pages on our website which set out more detail about the features, prices and other matters about our Ultra Fibre Services are here. Prices for the various Spark Ultra Fibre Services and packages are also shown on the broadband web pages on our website.
Spark Ultra Fibre Services are broadband services delivered over a fibre network.
The Spark Ultra Fibre Service is not available in all areas. As such we can not guarantee Spark Ultra Fibre will be available at your premises. There are a number of factors that can affect whether or not you can get Spark Ultra Fibre at your premises or the stability and performance of your Spark Ultra Fibre connection. Sometimes further checks are required before we can know if you can get Spark Ultra Fibre after an initial enquiry. In some situations, for example with complex fibre installations, we will not be able to confirm whether you can get Spark Ultra Fibre until we, our contractors or agents have commenced installation. For this reason, and the other reasons set out here, we do not guarantee service until installation is complete and your line is connected.
Should you choose to move outside of a Spark Ultra Fibre coverage area, we cannot guarantee you will be able to receive Spark Ultra Fibre at your new premises.
You are responsible for any costs associated with the installation of Spark Ultra Fibre at your property. More information on the installation process can be found on our website. On the day of installation the LFC technician will discuss with you what is required for installation at your property and the charges which apply. You will be required to be present at your property during the installation of your Spark Ultra Fibre Service.
Installation of Spark Ultra Fibre at your property may require land excavation by your LFC. Restoration by your LFC will be limited to their reinstatement policy. In most cases your LFC will reinstate like for like, for example concrete where concrete has been used, grass where grass has been used, asphalt where asphalt has been used and LFCs do not guarantee to match surface finish (e.g., colour, texture or pattern) and reinstatement will be limited to the area where the trench has been dug. You will be responsible for any further restoration and any costs associated with the additional restoration.
The following equipment will be installed at your property :
(a) The External Termination Point (ETP). The ETP will remain the property of your LFC;
(b) The Optical Network Terminal (ONT). The ONT will remain the property of your LFC; and
(c) Fibre Enabled Modem or Residential Gateway.
We cannot guarantee that you will be able to move back to ADSL Broadband once you have joined Spark Ultra Fibre. Any change in service may be subject to installation charges and an early termination fee will apply if you have not completed your minimum term contract period.
For an initial period you will retain your existing copper connection for the provision of voice services. You agree to the migration of the copper voice service over to a fibre based service as soon as we make it available. Once the fibre voice service is available, we will provide you with a minimum of 30 days’ notice of the commencement of the migration process. The transfer requires a technician to visit your premises to carry out work, which may require internal access to your premises. You will be required to schedule a suitable time for the technician to visit your premises.
The fibre voice service is reliant on the ONT having power to it and that in the event of a power cut, the fibre voice service (and broadband) will no longer work. This means that if you are reliant on your phone services for medical or important applications (e.g. emergency services) you should consider whether a fibre based service is appropriate to your needs. Spark does not guarantee that the fibre voice service will support all models of low speed analogue device (for example: home alarms, personal medical alarms, low speed modems, sky set top boxes, faxes, low speed modems, eftpos). It is your responsibility to contact your relevant service provider to ask whether such services are compatible with fibre. You should not sign up for the Spark Ultra Fibre Service if your provider cannot guarantee compatibility. Spark is not liable to you in relation to the foregoing.
Speed
Downstream and upstream speeds are based on a theoretical maximum, and actual speeds will be affected by various factors including NZ and overseas networks, your modem and computer technology, internal home wiring and other environmental factors For more information on broadband speed The Fibre network, like broadband over ADSL, is shared with other properties within your Local Fibre Company (LFC) and Retail Service Provider (RSP) networks. Speeds will vary depending on how many people are on the network at the same time both in your house and in general on the Internet. This is also true for overseas networks when accessing content, such as websites or streaming video.
Content such as web pages and videos are stored on ‘content servers’ so you can access them via your internet connection. Content servers within New Zealand and overseas can reduce the rate (bandwidth) at which you access their content (for instance, when they are very busy), this affects the time it takes to download content and thus your speed.
If connecting via Wi-Fi the connection can be impacted by environmental factors like other wireless devices in the house (such as mobile or digital phones) and even your neighbours’ Wi-Fi connection.
The speed capacity of the devices you are connecting with may be a limitation, for instance the age of their WiFi adapter Other hardware and software components can also limit the processing of bandwidth and thus your speed.
The most reliable connection and faster speeds will be achieved by connecting devices directly to your modem via high-speed Ethernet wiring instead of using Wi-Fi. For example, a Cat5e is a high-quality copper cable, designed to deliver Ethernet standard services over short distances at speeds of up to 1Gbps.
The following Terms apply to our business customers who have a Spark Ultra Fibre Service. These Terms apply together with the Business Terms and Conditions and the Business Broadband Terms and Conditions. These Terms will prevail to the extent that they are inconsistent with those terms.
You agree at the time you accept these terms and conditions, that you will be bound by your Local Fibre Company's (LFC) End User Terms, which relate to the provision (including installation) and use of that part of the LFC's network which is located on your premises. We will advise you who your LFC is at the time of placing your order for Spark Ultra Fibre Broadband. Your LFC’s current End User Terms can be found at http://www.crownfibre.govt.nz/crown-partners/
The Spark Ultra Fibre Services are described in:
Together these make up the "Service Description" for Spark Ultra Fibre Services. Links to the pages on our website which set out more detail about the features, prices and other matters about our Ultra Fibre Services are here. Prices for the various Spark Ultra Fibre Services and packages are also shown on the broadband web pages on our website.
Spark Ultra Fibre Services are broadband services delivered over a fibre network.
The Spark Ultra Fibre Service is not available in all areas. As such we can not guarantee Spark Ultra Fibre will be available at your premises. There are a number of factors that can affect whether or not you can get Spark Ultra Fibre at your premises or the stability and performance of your Spark Ultra Fibre connection. Sometimes further checks are required before we can know if you can get Spark Ultra Fibre after an initial enquiry. In some situations, for example with complex fibre installations, we will not be able to confirm whether you can get Spark Ultra Fibre until we, our contractors or agents have commenced installation. For this reason, and the other reasons set out here, we do not guarantee service until installation is complete and your line is connected.
Should you choose to move outside of a Spark Ultra Fibre coverage area, we cannot guarantee you will be able to receive Spark Ultra Fibre at your new premises.
You are responsible for any costs associated with the installation of Spark Ultra Fibre at your property. More information on the installation process can be found on our website. On the day of installation the LFC technician will discuss with you what is required for installation at your property and the charges which apply. You will be required to be present at your property during the installation of your Spark Ultra Fibre Service.
Installation of Spark Ultra Fibre at your property may require land excavation by your LFC. Restoration by your LFC will be limited to their reinstatement policy. In most cases your LFC will reinstate like for like, for example concrete where concrete has been used, grass where grass has been used, asphalt where asphalt has been used and LFCs do not guarantee to match surface finish (e.g., colour, texture or pattern) and reinstatement will be limited to the area where the trench has been dug. You will be responsible for any further restoration and any costs associated with the additional restoration.
The following equipment will be installed at your property :
(a) The External Termination Point (ETP). The ETP will remain the property of your LFC;
(b) The Optical Network Terminal (ONT). The ONT will remain the property of your LFC; and
(c) Fibre Enabled Modem or Residential Gateway.
We cannot guarantee that you will be able to move back to ADSL Broadband once you have joined Spark Ultra Fibre. Any change in service may be subject to installation charges and an early termination fee will apply if you have not completed your minimum term contract period.
For an initial period you will retain your existing copper connection for the provision of voice services. You agree to the migration of the copper voice service over to a fibre based service as soon as we make it available. Once the fibre voice service is available, we will provide you with a minimum of 30 days’ notice of the commencement of the migration process. The transfer requires a technician to visit your premises to carry out work, which may require internal access to your premises. You will be required to schedule a suitable time for the technician to visit your premises.
The fibre voice service is reliant on the ONT having power to it and that in the event of a power cut, the fibre voice service (and broadband) will no longer work. This means that if you are reliant on your phone services for medical or important applications (e.g. emergency services) you should consider whether a fibre based service is appropriate to your needs. Spark does not guarantee that the fibre voice service will support all models of low speed analogue device (for example: home alarms, personal medical alarms, low speed modems, sky set top boxes, faxes, low speed modems, eftpos). It is your responsibility to contact your relevant service provider to ask whether such services are compatible with fibre. You should not sign up for the Spark Ultra Fibre Service if your provider cannot guarantee compatibility. Spark is not liable to you in relation to the foregoing.
Speed
Downstream and upstream speeds are based on a theoretical maximum, and actual speeds will be affected by various factors including NZ and overseas networks, your modem and computer technology, internal home wiring and other environmental factors For more information on broadband speed The Fibre network, like broadband over ADSL, is shared with other properties within your Local Fibre Company (LFC) and Retail Service Provider (RSP) networks. Speeds will vary depending on how many people are on the network at the same time both in your house and in general on the Internet. This is also true for overseas networks when accessing content, such as websites or streaming video.
Content such as web pages and videos are stored on ‘content servers’ so you can access them via your internet connection. Content servers within New Zealand and overseas can reduce the rate (bandwidth) at which you access their content (for instance, when they are very busy), this affects the time it takes to download content and thus your speed.
If connecting via Wi-Fi the connection can be impacted by environmental factors like other wireless devices in the house (such as mobile or digital phones) and even your neighbours’ Wi-Fi connection.
The speed capacity of the devices you are connecting with may be a limitation, for instance the age of their WiFi adapter Other hardware and software components can also limit the processing of bandwidth and thus your speed.
The most reliable connection and faster speeds will be achieved by connecting devices directly to your modem via high-speed Ethernet wiring instead of using Wi-Fi. For example, a Cat5e is a high-quality copper cable, designed to deliver Ethernet standard services over short distances at speeds of up to 1Gbps.
Client Access |
Basic Mailbox |
Essentials Mailbox |
Premium Mailbox |
---|---|---|---|
SMTP | |||
POP | |||
IMAP | |||
Web access (App Suite) | |||
Adv. Services | Basic Mailbox | Essentials Mailbox | Premium Mailbox |
File sharing/storage, basic collaboration (Drive) | |||
Archiving. Legal Hold | |||
SmartRules® DLP | |||
Mobility | Basic Mailbox | Essentials Mailbox | Premium Mailbox |
Mobile Sync (e.g. Active Sync) | |||
Standard Services | Basic Mailbox | Essentials Mailbox | Premium Mailbox |
Global contacts | |||
Global calendar | |||
Public folders | |||
Shared folders | |||
Shared tasks | |||
Personal contacts | |||
Personal calendar | |||
Personal folders | |||
Personal tasks | |||
Single, second level domain support for single user or user organisation | |||
Mailbox Parameters | Basic Mailbox | Essentials Mailbox | Premium Mailbox |
Mailbox quota | 1GB | 30GB | 50GB |
*Max no. Aliases | 100 | 100 | 100 |
*Max no. Domains | 100 | 100 | 100 |
*Maximum attachment size | 100MB | 100MB | 100MB |
*Maximum number of attachments (per message) | 20 | 20 | 20 |
*Maximum number of forwarding addresses allowed for the cos | 20 | 20 | 20 |
*Max messages that can exist in mailbox | 10k | 150k | 150k |