Use Business Call Diversion

Find out how to divert your business calls to another number. There are three types of call diversion:

• Call diversion immediate sends all your calls to another number
• Call diversion busy sends your calls to another number when the phone is busy
• Call diversion no answer sends your calls to another number if the phone isn't answered

Use call diversion

Set up call diversion

Set up your diversion numbers. There are 9 slots available to programme, from 161 to 169.

1. Lift the handset
2. Wait for a dial tone
3. Dial 181
4. Dial the slot number you want to programme (161 to 169)
5. Dial the number you want to send your calls to. Include the area code if the number isn't local.
   
6. Press #
7. Wait for the confirmation tone. The tone will be long-short-long.
8. Hang up
9. Repeat these steps for each slot number you want to use

To change the phone number in a slot follow the steps above to replace it.

Turn call diversion on

1. Lift the handset
2. Dial the number of the slot you want to turn on, for example, 161
3. Wait for the confirmation tone. The tone will be long-short-long.
4. Hang up or wait to be connected to the diversion number

Turn call diversion off

1. Lift the handset
2. Dial 160
3. Wait for the confirmation tone. The tone will be long-short-long.
4. Hang up

Control call diversion remotely

Charges may apply if you're calling from a mobile or from outside the local calling area of your landline.

Turn on call diversion using Remote Divert

1. Lift the handset
2. If you're in New Zealand, dial 083215. If you're outside New Zealand, dial +64 830 83217.
   
3. Enter the area code and phone number of the line you want to divert calls from
4. Press #
5. Enter your PIN. If you haven't used Remote Divert before, the default PIN is 12345. You'll be prompted to change it to a new, secure PIN.
   

   For your security, there are some rules for choosing your PIN:

   • It must not contain fewer than 4 or greater than 10 digits
   • It can't be the same as your phone number
   • It can't be the last four digits of your phone number
   • It can't contain three or more consecutively repeating digits (for example, 2223)
   • It can't be a sequence of digits, either ascending or descending (for example, 54321)
6. When you're prompted, press 1 to access call diversion
7. Wait to hear the long tone
8. Dial the slot number you want to turn on, for example, 161
9. Wait for the confirmation tone. The tone will be long-short-long.
10. Hang up or wait to be connected to the diversion number

Turn off call diversion using Remote Divert

1. Lift the handset
2. If you're in New Zealand, dial 083215. If you're outside New Zealand, dial +64 830 83217.
3. Enter the area code and phone number of the line you want to stop diverting calls from
4. Press #
5. Enter your PIN. If you haven't used Remote Divert before, the default PIN is 12345. You'll be prompted to change it to a new, secure PIN.
   

   For your security, there are some rules for choosing your PIN:

   • It must not contain fewer than 4 or greater than 10 digits
   • It can't be the same as your phone number
   • It can't be the last four digits of your phone number
   • It can't contain three or more consecutively repeating digits (for example, 2223)
   • It can't be a sequence of digits, either ascending or descending (for example, 54321)
6. When you're prompted, press 1 to access call diversion
7. Wait to hear the long tone
8. Dial 160
9. Wait for the confirmation tone. The tone will be long-short-long.
10. Hang up

Change your Remote Divert PIN

1. If you're calling from within New Zealand, dial 083215. From outside New Zealand, dial +64 830 83217.
   
2. Wait for the voice prompt.
3. Enter your area code and phone number.
4. Enter your current PIN.
5. Select option 3 to change your PIN.
6. Follow the voice prompts to select your new PIN.
   

   For your security, there are some rules for choosing your PIN:

   • It must not contain fewer than 4 or greater than 10 digits
   • It can't be the same as your phone number
   • It can't be the last four digits of your phone number
   • It can't contain three or more consecutively repeating digits (for example, 2223)
   • It can't be a sequence of digits, either ascending or descending (for example, 54321)