Please configure
Customerlink
Customerlink basics
- You can divert your landline phone number to another number.
- The number you divert to isn't at a physical address.
- If you're moving out of your current area, you can divert calls without changing your number.
- You can divert up to 63 calls.
- If you want to disconnect your number, but still use Customerlink, check your contract.
- Terms and conditions apply
Residential and business
You can divert your calls to:
- A landline, toll-free number or mailbox number.
- A call minder.
- No diversion. You keep your number, but no calls will come through.
Business only
You can divert your calls to:
- An InfoAnswer or FaxAdvantage mailbox on your phone line.
- A mobile number.
- An international number. Business international rates apply.
Benefits
- Keeping your number means you won't miss important calls
- There’s no need to reprint stationery or advertising if you’re moving out of your old exchange area
- You can divert calls to a mailbox and record a message letting callers know your new number
Good to know
When you disconnect your number and put it on Customerlink:
- If you have Spark services on a contract, any relevant contract terms and disconnection fees will apply.
- If you want to reconnect your number and services at a later date, we can’t guarantee that this will happen. Terms & Conditions apply.
Are my existing services compatible with Customerlink?
| Service | Compatible? |
|---|---|
| One Voicemail | x |
| Message Waiting Notification | x |
| Unlimited | x |
How much does it cost?
Customerlink has a monthly rental cost. There’s also a standard call rate between the exchange the number is connected to and where it diverts - also known as where it "terminates". Local call charging still applies even if the Customerlink is on a Residential account.
People calling the Customerlink number will be charged their usual rate for calling the area where it is held.
Here are a few examples to help you see how it works:
Example 1:
Bob has a Christchurch number on Customerlink and has it diverted to his Auckland office.
Jane in Wellington calls the Christchurch number.
- Jane pays for the toll call from Wellington to Christchurch
- Bob is charged a toll call from Christchurch to Auckland
Example 2:
Chris has a Tauranga number on Customerlink and has it diverted to his 0800 number which terminates in Hamilton.
Alison in Tauranga calls his Customerlink number.
- Alison makes a free local call (unless she is a business customer) as she is calling a Tauranga number from Tauranga
- Chris is charged nothing on his Customerlink as it is making a free call to an 0800
- The 0800 number is charged for receiving a call from Tauranga
Example 3:
Mary has a Dunedin number on Customerlink and it diverts to her Call Minder.
Bruce in Dunedin calls the Dunedin Customerlink number.
- Bruce makes a free local call (unless he is a business customer)
- Mary is changed nothing on her Customerlink as it is a free call to Call Minder
Example 4:
Jane has an Auckland number on Customerlink and it diverts a Mobile.
Sally in Auckland calls the Auckland Customerlink number.
- Sally makes a free local call (unless she is a business customer)
- Jane is charged for the call from her Auckland number to her mobile - the same as if she had made the call herself