How can we help you?

How can we help you?

How can we help you?

Save yourself a call. Find the answer online.

Save yourself a call. Find the answer online.

Save yourself a call. Find the answer online.

The best ways to reach us

The best ways to reach us

The best ways to reach us

We record all telephone calls received through your contact as part of our commitment to providing the best possible service to our customers. Call recording privacy statement.

We record all telephone calls received through your contact as part of our commitment to providing the best possible service to our customers. Call recording privacy statement.

We record all telephone calls received through your contact as part of our commitment to providing the best possible service to our customers. Call recording privacy statement.

Time saver

Take a look at the customer service performance in some of our most popular queues.

If you call Spark (either on 123 or via our freephone numbers) and say you need to speak to someone about a new connection or moving house, we’ll put you through to one of our Sales specialists. Here’s the customer service performance in our Sales queue.

Longest call wait time

0min.


Estimated callback time

0min.


Number of agents

126


Answered under 60 sec

98%

Or you can chat with us online - current chat wait time is 7 min.Chat online now

Last updated 9.50AM 15.02.16

CURRENT NUMBER OF SPARK AGENTS

supporting our customers


377

TOTAL NUMBER OF CALLS

answered so far today


2273

General enquiries

General enquiries

General enquiries

For residential

0800 800 123

We're available:
7am-8pm Mon-Fri
8am-6pm Sat-Sun


From mobile

0800 800 163

We're available:
7am-8pm Mon-Fri
8am-6pm Sat-Sun


Faults, lost /
stolen mobiles

120

We're available:
24 hours a day


Business

0800 287 463

We're available:
8am-5.30pm Mon-Fri
For general enquiries

Or try one of these

Or try one of these

Or try one of these

Customer
resolutions

PO Box 1473
Christchurch 8140


Directory
assistance

National 018
International 0172


Billing and
world clock

0800 000 000
 


Calling
assistance

National 010
International 0170 


Mobile usage
and balance

*333 from your mobile
 


Roaming
helpdesk

0800 492 120
+64 3 371 0866


From
overseas

From Australia +1800 730 064
FREE PHONE NUMBERS


Asian
languages



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