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Time saver

Take a look at the customer service performance in some of our most popular queues.

If you call Spark on 120 about a fault or a problem with your mobile, landline or broadband connection, you’ll be put through to our Faults specialists. Here’s the customer service performance in our Faults queue.

Answered under 3 min

86%


Estimated callback time

0min.


Longest call wait time

0min.


Number of agents

19

You can chat with us online - current wait time is 0 min.Chat online now

Last updated 11.10PM 04.12.16

28

Current number of Spark agents supporting our customers

4599

Number of calls answered today so far

Get in touch

All phone numbers for general enquiries

General (from a landline)

0800 800 123

We're available:
7am - 8pm Mon-Fri
8am - 6pm Sat - Sun


General (from a mobile)

0800 800 123

We're available:
7am - 8pm Mon-Fri
8am - 6pm Sat - Sun


Faults, lost /
stolen mobiles

0800 22 55 98

We're available:
24 hours a day


Business

0800 287 463

We're available:
8am - 5.30pm Mon - Fri
For general enquiries

Customer
resolutions

PO Box 1473
Christchurch 8140


Directory
assistance

National 018
International 0172


Billing
 

0800 000 000


Calling
assistance

National 010
International 0170 


Mobile usage
and balance

*333 from your mobile
 


Roaming
helpdesk

0800 492 120
+64 3 371 0866


From
overseas

From Australia +1800 730 064
FREE PHONE NUMBERS


Asian
languages