Social responsibility

We have a range of social responsibility focused programmes and initiatives. To learn more about them, check out the information below:

The Telecom Foundation

The Telecom Foundation is the new umbrella organisation for all of Telecom's charitable and community-based initiatives.

Our people want Telecom to genuinely make a difference, not merely by throwing money at problems, but by truly engaging and understanding the issues that matter most in contemporary New Zealand. The Telecom Foundation is intended to be a vehicle for celebrating what a group of New Zealand's most passionate employees can do when they focus on encouraging generosity and, in particular, building a better future for Kiwi kids.

The Telecom Foundation has adopted a new approach to funding social change, known as catalytic philanthropy, and expects to be inspiring, mobilising and celebrating our people as a force for good for many years to come.

Environmental responsibility

We recognise the importance of environmental responsibility because our employees are part of local communities and we also believe excellence in environmental management has a big part to play in Telecom's own long-term success.

Our corporate environmental activities include recycling, waste minimisation, power saving and fuel reduction initiatives. We're also examining our carbon footprint to identify further opportunities to incorporate sustainability practices into our supply chain and procurement systems.

Power saving, re-use, scrap and recycling e-waste are key areas of focus in relation to our network assets. At a consumer products and services level, we have a mobile phone recycling programme and also promote remote working and video/audio conferencing as a means of reducing the use of fossil fuels.

For more about the Starship mobile phone recycling scheme visit

Internet safety and discouraging bullying

Telecom works with relevant authorities to ensure a "no tolerance approach" to the use of the Internet or communications technology in a way which is harmful or hurtful anyone, but especially children.

If you receive frightening, abusive, rude, harassing or unwanted texts or calls:

  1. Don't reply to any messages or contact that number
  2. Make a note of the date and exact time you received the last four unanswered messages (or calls) from that person
  3. Call Telecom's Call Investigation Centre on 0800 809 806 between 9am and 4pm Monday to Friday

We also have a long-standing relationship with the Stop Bullying campaign - which is part of the New Zealand Police Youth Education Service's Kia Kaha programme taught in primary and secondary schools. We support the campaign through sponsorship of pamphlets advising parents, caregivers and young people on how to deal with bullying.

Telecom has supported the Internet Safety Group - Netsafe - and New Zealand Police Youth Education Service's production of a pamphlet for parents called Keeping Kiwi Kids Safer in Cyberspace (PDF 181KB).

Check out our tips for safe Internet use.

For more information visit or you can download all nine versions of the pamphlet below.


In 2005, Telecom set up a free service enabling Telecom mobile phone users to send a text message to 7233 (SAFE on the handset) in instances where they wish their whereabouts to be recorded. This may include an individual walking home alone at night or someone getting into a vehicle with a driver they do not know. The service was set up after suggestions from the public in the wake of several well publicised incidents.

In the event of someone going missing, the police can request information from the database to help track the movements of the missing person. For each text sent to SAFE, Telecom records the date and time the message was sent, as well as the mobile phone number and message content.

Find out more about SAFE.

Mobile safety information

To help our customers choose a mobile and use it wisely, we believe in providing information about safe practices relating to

  • Mobile chat rooms
  • Using your camera or video mobile
  • Text Messaging
  • Driving and your mobile
  • Nuisance and abusive phone calls
  • Planes, movies and mobile etiquette

Find out more about mobile safety.

Mobile content code of practice

Telecom is a member of the New Zealand Telecommunications Carriers Forum which has developed the Code of Practice for the Provision of Content via Mobile Phones.

This industry code is designed to ensure we provide you content on mobile phones in a socially responsible manner, and help protect minors from inappropriate content.

The Code deals with commercial mobile content, internet content, illegal content, unsolicited bulk communications, and malicious communications, and includes information on what to do if someone disagrees with a Restricted/Unrestricted content rating.

Find out more.

Mobile phone sites

Telecom has more than two million mobile phone customers and nearly 1000 mobile phone sites throughout the country.

While most sites are built without any problem, we know the location of mobile phone sites can cause concern within local communities. Recognising this, we have developed a number of commitments to give people an understanding about what we consider when determining the placement of mobile phone sites.

Let's talk about mobile phones (PDF 546KB).

This booklet explains how mobile phone sites work, what determines their location and how people can have a say on where they are built. It also addresses the common concerns raised by members of the public around perceived health effects of mobile phone sites, their impact on property prices and includes updated information on the latest regulatory developments with respect to mobile phone sites.

Budget Link

We work with the New Zealand Federation of Family Budgeting Services, to provide a low cost phone service for families getting their finances in order with the assistance of budget advisors affiliated to the Federation.

Special Needs Assistance

We offer a range of products and services that can help make life easier for customers who have a disability. Some services are specifically designed for customers who have a disability, whilst others have wider appeal but are especially useful for those with a disability. Find out more.

Supporting the Community

As a proud New Zealand company made up of thousands of Kiwis from all walks of life, Telecom is strongly committed to the success of our communities. Investing in our communities is something we are all passionate about and it is a key part of our Corporate & Social Responsibility programme.

Our investment in things like faster broadband and better mobile services is about giving all New Zealanders the tools to help them do amazing things, both now and in the future. That's why our community programmes also have a strong focus on the future and giving passionate young New Zealanders the chance to shine.

Our partnerships are not limited to funding, but also involve our people and utilise our capabilities, reach and expertise.

For more about our community programmes or to enquire about sponsorship, visit

Disaster Relief

When disaster strikes, Telecom provides support to affected communities by making our resources and expertise available and working 24/7 to restore communications to homes and businesses.

Most recently, Telecom provided support for Canterbury following the region's major earthquakes.

Whilst working 24/7 to restore essential network services, Telecom provided free call diverts to all customers; free local, national and mobile calling from the city's payphones; and free wireless broadband hotspots were made available around the city.

Further practical help and support was also provided to the nearly 1500 Telecom staff based in Christchurch, including housing assistance, counselling and support and paid leave.

Telecom has also provided support to international disasters including the Samoan tsunami, Australian bushfires and Philippines flooding both in the form of free calling to each country, and matching dollar-for-dollar employee donations.

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