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Update my account

You can make changes to your Spark account at any time. Find out how to switch to an online bill, add account authorities or find your account number. If the Spark account holder has died, find out how to update their account.

Make changes to your bill

  • Sign in to MySpark to make any of the changes below. Sign in to MySpark now
  • If you haven't signed in before, you'll need to register first.
  • You can use MySpark to switch to an online bill. You'll save $18 per year if you choose to get your bills emailed instead of posted.
  • Or, fill out one of the forms below and we’ll take care of the rest:
    • Change how GST appears on your bill. View form
    • Request a printed copy of a previous bill. View form
    • Note: Printed copies of previous bills costs $5.11 per bill.
    • Change your billing address. View form
    • Change your bill statement date. View form
  • You'll need to contact us to change the name on your account.

Where can I find my Spark account number?

  • On your bill you can find your account number in the top right corner.
  • Sign in to the Spark app and your account number is on the top right of the 'My Plan Details' screen.
  • Sign in to MySpark and your account number is in the top right corner of the welcome page.
  • If you can't find it, phone Spark Service Express on 0800 000 000 or use Live Chat to request your account number.

Account authorities

  • You must have account authority before we discuss account information.
  • You can add family members, spouses, partners or friends as account authorities and you can change them at any time.
  • Account authorities can access and change personal details, change or cancel products and services, and charge them to your Spark account.
  • To manage account authorities you already have, call us on 123 or visit us in store.

To add an authority to your Spark account:

  1. Sign in to MySpark.
  2. Go to Account settings.
  3. Go to Grant account authority.

When the Spark account holder has died

You can disconnect any services associated with the account. Email us at estates@spark.co.nz with the following details:

  • The deceased account holder's Spark account number or phone numbers.
  • When you'd like the numbers disconnected.
  • The address to send the final bill to. Please note, it can take up to one month for the final bill to come through.
  • The phone number and address of the person handling the estate. This could be your details, a solicitor's, or a public trust's.

To transfer the account to someone else, the person taking over the phone number will need to contact us.

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