Service Express - 0800 000 000

Access to:

  • Your account information including balances and unbilled calls
  • Your mobile included minutes balance
  • Tutorials on smartphone services such as Call Minder and Call Waiting
  • A wide range of other information about Spark products and services


A PIN or not?
The first time you use Service Express you'll be given the choice of whether you want a PIN or not when calling from home. If you choose to opt-out of having a PIN, anyone calling from your home phone can access your account information, however, calls from any phone not on your account still require PIN verification.

Go direct with Quick Codes
We've introduced Quick Codes so you can find the specific information you're after, even faster. And if you'd prefer to be guided through, the voice prompts remain. Using Quick Codes to go directly to the information couldn't be simpler. For example, to get your outstanding account balance, dial 0800 000 000, then key in 7602. It's that easy.

Quick Code Reference

 Billing   National/International  
Outstanding balance  7605  National call plans   7616
Unbilled calls  7606  World clock   7614
Last payment date/amount  7609  Country/area code  7615
Date of last/next bill  7610  Peak/Offpeak calling hours  7618
Set up a Direct Debit  7603 International calling specials  7617
Credit Card payment  7631  
Request a copy of your bill  7625  Mobile  
Request an automatic payment form  7630 Included Minutes Balance  7601
Double charging on account  7627 Unbilled calls  7608
Unknown numbers on account  7628 Outstanding balance  7607
Bill Online Information   7629 Mobile Phone Menu  7623
Get your account number  7626    
Other useful keys  Smartphone Services 
Repeat the information  8  Busy line check  7624
Return to main menu  7  Call Minder  7619
Go back a step  *  Call Waiting  7620
   Call Diversion  7621
   Caller Display  7622
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