Service Express - 0800 000 000
A PIN or not?
The first time you use Service Express you'll be given the choice of whether you want a PIN or not when calling from home. If you choose to opt-out of having a PIN, anyone calling from your home phone can access your account information, however, calls from any phone not on your account still require PIN verification.
Go direct with Quick Codes
We've introduced Quick Codes so you can find the specific information you're after, even faster. And if you'd prefer to be guided through, the voice prompts remain. Using Quick Codes to go directly to the information couldn't be simpler. For example, to get your outstanding account balance, dial 0800 000 000, then key in 7602. It's that easy.
Quick Code Reference
|Outstanding balance||7605||National call plans||7616|
|Unbilled calls||7606||World clock||7614|
|Last payment date/amount||7609||Country/area code||7615|
|Date of last/next bill||7610||Peak/Offpeak calling hours||7618|
|Set up a Direct Debit||7603||International calling specials||7617|
|Credit Card payment||7631|
|Request a copy of your bill||7625||Mobile|
|Request an automatic payment form||7630||Included Minutes Balance||7601|
|Double charging on account||7627||Unbilled calls||7608|
|Unknown numbers on account||7628||Outstanding balance||7607|
|Bill Online Information||7629||Mobile Phone Menu||7623|
|Get your account number||7626|
|Other useful keys||Smartphone Services|
|Repeat the information||8||Busy line check||7624|
|Return to main menu||7||Call Minder||7619|
|Go back a step||*||Call Waiting||7620|