Get consent

Fibre Pocket Guide

Get consent

This step is for people who share a driveway, rent their home, or live in an apartment building, multi-unit development or retirement village. In these situations, consent is required before installation can begin.

What happens now?

Now you need consent from people who own land affected by the installation of your Fibre Broadband.

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You will have received an email from Spark telling you that you need consent.

When you order fibre, your Local Fibre Company sends a consent letter to the other people sharing the driveway. There are two exceptions to this:

If you live in the Napier, Hasting, Taupo, or Rotorua areas, UnisonFibre is likely your Fibre Provider. They'll talk to you directly, and to your neighbours, and help you get this all sorted.

The second exception is that if you live in the urban areas of Hamilton, Tauranga, Whanganui, New Plymouth, Tokoroa, Hawera, Cambridge or Te Awamutu, you'll need to organise consent yourself. We give you some help below, and you can download a consent form from Ultrafast Fibre Limited's (UFF) website.

When you order Fibre, your Local Fibre Company sends a consent letter to your body corporate or the building manager acting on its behalf.

If your apartment or unit is the first to get Fibre installed, your Local Fibre Company may need to develop an installation plan for the whole building or property, which means the process can take several months from order to connection.

If you live in the urban areas of Hamilton, Tauranga, Whanganui, New Plymouth, Tokoroa, Hawera, Cambridge or Te Awamutu, your Local Fibre Company Ultrafast Fibre Ltd will figure out if any consents are required and contact you to explain the consent process. They might have done that already.

If a home is rented, the Local Fibre Company will send a letter to the landlord seeking permission to start work.

A friendly chat between tenant and landlord goes a long way towards speeding up the consent process. It's important for the landlord to know that getting Fibre installed won't cost anything and could actually increase the value of the home.

When will it happen?

You'll be notified when all required consents are obtained. There's a 30 day limit for obtaining consents, but if it doesn't happen in time, don't panic. Spark will get in touch to advise of the next steps.

What can i do?

Read on to know how you can help to get consent.

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Getting consent can be as simple as having a friendly chat to your neighbours or other owners, and providing them a way to sign their agreement to the installation.

Be sure to mention that getting Fibre installed usually won't cost them anything and could actually increase the value of their properties.

Don't forget Spark's as a guide to take along with you. It will focus your conversation and avoid misunderstandings.