Your upload and download speeds depend on a range of factors, including New Zealand and overseas networks, your modem and computer technology, internal home wiring and other environmental factors. Conduct a Speed test.
The Fibre network, like broadband over ADSL, is shared with other properties within your Local Fibre Company (LFC) and Retail Service Provider (RSP) networks.
Speeds will vary depending on how many people are on the network at the same time both in your house and in general on the Internet. This is also true for overseas networks when accessing content, such as websites or streaming video. Content such as web pages and videos are stored on 'content servers' so you can access them via your internet connection. Content servers within New Zealand and overseas can reduce the rate (bandwidth) at which you access their content (for instance, when they are very busy), this affects the time it takes to download content and thus your speed.
If connecting via WiFi the connection can be impacted by environmental factors like other wireless devices in the house (such as mobile or digital phones) and even your neighbours' WiFi connection. The speed capacity of the devices you are connecting with may be a limitation, for instance the age of their WiFi adapter. Other hardware and software components can also limit the processing of bandwidth and thus your speed.
The most reliable connection and faster speeds will be achieved by connecting devices directly to your modem via high-speed Ethernet wiring instead of using WiFi. For example, Cat 5e is a high-quality network cable, designed to deliver Ethernet standard services over short distances at speeds of up to 1Gbps.
We have a great video shown below to explain the best way to get the most out of your modem when using WiFi.
We’d like to help understand why this is the case. If your speed test show a dramatic issue its likely our installation or fibre network connect has an error. If part of your fibre order is still being completed please wait for this to be resolved.
If your order is complete and you are still concerned about speed - have a look at how to get the most out of my Ultra Fibre performance for more tips on how to improve your Fibre speed yourself.
If you’re still not happy with the speed you’re getting you can call us on 0800 22 55 98 and we can look into it for you.