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Reset my Xtra Mail password

If you forget your Xtra Mail password, or you want to set up a new one, follow these steps to create a new password.

If you know your existing Xtra Mail password, or you can access your emails

  1. Go to spark.co.nz/changepassword
  2. Select Send me an email to change my password.
  3. Type your Xtra Mail email address, eg, joebloggs@xtra.co.nz, into the Your email address field.
  4. Select the Send button.
  5. A message will appear saying, We've sent you a link to reset your password. Go to your inbox and click the link. Then choose a new password to use with your Xtra email.
  6. Go to Xtra webmail, xtramail.co.nz, and sign in with your email address and current password. If your emails are already open on your device, open your email app.
  7. Open the Change your password email, and select the Change password link.
  8. A Reset your password page will open. Type in a new password, and then type it in again to confirm. Note: When choosing a new password, please use a password that you haven't used before.
  9. Select the Change password button.

If you have forgotten your Xtra Mail password

  1. Go to spark.co.nz/changepassword
  2. Type your Xtra Mail email address, eg, joebloggs@xtra.co.nz, in the Your email address field.
  3. Select the Next button.
  4. On the Answer the following question page, one of your secret questions will appear.
  5. Type in the answer to your secret question.
  6. Select the Next button.
  7. On the Enter your new password page, type in a new password, and then type the password in again to confirm it. Note: When choosing a new password, please use a password that you haven't used before.
  8. Select the Change password button.
  9. This will take you to the Check your migration status and sign in page. Your Xtra email address will already be in the email field.
  10. Select the Check status button.
  11. Type in your new password in the Password field.
  12. Select Sign in.
  13. This will load Xtra webmail and you'll be able to see your emails.

Tip: Check all devices you get your Xtra emails on to make sure the password changed. Check that your Xtra Mail password changed for any email app you use, such as Outlook or Mac Mail.

Can't remember the answers to your secret questions, or you haven't set them up before? Please call 0800 22 55 98 for help.

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