Getting connected

Getting connected

Getting connected

Getting connected to Fibre can be a bit of a process. There are some key decisions to make along the way and some important things you should know. Here’s the nuts and bolts of how it works.

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5 steps to getting fibre...

How do I know if I need consent?


If you own your own standalone home, chances are you won’t need consent. But when cables need to be installed through shared property, it’s important to get consent for that. Get in touch with your Local Fibre Company to find out if you need consent.

Scope and agree – what do I need to know for this meeting?


Your LFC will get in touch to arrange for a technician to visit your place and talk through your install options. So you need to get ready to make some key decisions, like where to put the equipment. We’ve got everything you need to know here, with a handy checklist.

Whats the build phase - outside work and cable options?


You have a few options around getting fibre from the street to your home. Some options take longer than others and all options are not necessarily right for all properties. Have a think about what you’d prefer so you can discuss it at your scope meeting.

Get connected


You’re almost done. You’ll need to be home for the last visit. That’s when your fibre technician comes back to get everything up and running inside your home.

When should I check my alarms?


Before you order fibre, check with your alarm company if they will work. Here’s a list of what you should know. Once connected, if you have security or medical alarms, it’s a good idea to check they work over your new fibre connection. We’ve put together some things you’ll need to know about alarms over fibre – plus helpful info on phone lines.

What’s standard vs. non-standard installation?


Getting started on fibre means connecting a fibre optic cable from the road to your home. There’s a fair amount of work involved in that – and a fair few ways of doing it, like digging a trench or feeding through overhead cables. Your LFC technician will let you know if you need a standard or non-standard installation and the rough costs involved. You can then talk that through and decide on the right option for your house.

standard installation

Standard installation is fine for most homes in New Zealand. You’ll just need an LFC technician to do the hands-on work at your home. They can help you figure out all the steps involved and talk you through the nitty gritty details.

When you sign on to a 12-month contract, we’ll do the install for free. Or you can go for the non-contract option, which costs $299 for the install and the Ultra Fast Fibre modem.

Non-standard installation

Basically, the government helps cover the costs of fibre installs up to 200 metres from the street. After that, you might need to pay to cover the extra distance. Non-standard installations don’t happen often, but if you live more than 200m from the fibre hub on the road or you're in an apartment building or if you want extra wiring put in, you might need a non-standard installation.

You may need extra wiring if you want your ONT in an unusual place. Some people like to put it in a room that’s hidden away. Others like to wire it up to a TV or computer that isn’t so close to where the fibre cable enters the property. Your LFC will let you know if your plans require extra wiring when you discuss it with them.

Extra wiring is NOT the same as integrated wiring which connects up jackpoints, extra phone lines, medical alarms, pay TV etc. Read more about that here.

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