If you did not give Spark permission to bring your email home then you will find that after your email address has been migrated in early 2017, you have lost all the emails in your mailbox.

If you would like to keep these emails, then here are some things that you can do before we migrate your account.

Please note that the Spark helpdesk is unable to help you with backing up your email, please follow the instructions below instead.

Option 1: If you only have a few important emails you want to save

Rather that save all of the emails that you have in your mailbox you could choose to save only the ones that are important to you. If you want to save any individual emails that you have then you have a couple of options:

  • Forward the email to a second email address. Simply log in through xtramail.co.nz, open the individual email you want to forward and choose Forward from the options at the bottom of the email.
  • Save it to your computer. If you use an email application on your PC (like Outlook or Mac Mail) to send and receive your email you can also use your email application’s Save function to save the email. You can then save the email to a folder on your PC. In order to open an email that has been saved in this way you will most likely need to use the application that was used to save it. So for example if you save your email in Outlook then you will need to use Outlook to re-open it later.

Option 2: If you have many important emails you want to save

You can ensure you always have a copy of your email saved to your own computer if you use something called the “POP” email protocol. This is one way of connecting to the Xtra email servers which stores a copy of every mail to your computer at the same time as on the server. When we migrate your Xtra mailbox, the server copy will be lost but the copy on your computer will remain.

You will need an email application on your PC or laptop, for example Outlook or Mac Mail. Because of the data storage that POP requires, it is not recommended to use this option on your smartphone.

Any emails that are sent to you while you’re set up with the “POP” email protocol will then have a copy saved on your computer. They will even be available to you when you’re offline, because they are stored right there on your computer.

If you are using one of the most common email applications, then here’s how to set it up for POP:

  1. Navigate to the Account screen (often found under the File menu)
  2. Choose Add Account
  3. Choose to manually set up an account, using “POP”
  4. Enter the details of your Xtra account, including your:
    • Name
    • Xtra email address
    • User name (this is your email address without the "@xtra.co.nz")
    • Xtra password
  5. Enter the server information:
    • POP as the account type
    • pop3.xtra.co.nz as the incoming mail server
    • send.xtra.co.nz as the outgoing mail server (SMTP)
  6. Click next
    For example in Outlook 2013, it looks like this:


    Once set up, your mail programme will start to download a copy of all of your emails in your inbox from our servers onto your computer.

    It is also recommended to turn off the setting of your mail program – “Remove from server after 14 days.

    To achieve this on Outlook 2013:

  7. From the account screen – Click on More Settings button.
  8. On the Internet E-mail Settings screen – Click on Advanced tab
  9. Under the Delivery heading – untick the check box for “Remove from server after 14 days”
  10. Click OK
  11. Click Next button and click finish to complete the change.

    For example in Outlook 2013, it looks like this


    Please note three important things with POP:

  • Only emails in your Inbox will download. If you have emails you want to keep that are in other folders or your archive, then you will need to move them to the inbox.
  • If you have broadband with a data cap, this download will count towards your monthly data allocation. You could review and delete any emails you don’t need first, so that you’re not downloading unnecessary data.
  • If your inbox is large, then this download may take some time. Be careful not to unplug your computer or interrupt the internet connection while this takes place.
How helpful is this page?