Important: If you receive a Yahoo Xtra Alert message when attempting to login to webmail, you will need to Re-secure your Yahoo Xtra Email Account.
Can't find what you're after? More information is available at Yahoo! Mail Help.
Emails that claim to be from Xtra or Spark and ask you to verify your account are highly likely to be spam or phishing emails. Do not download any files attached to the email, click any links, or reply to it.
What is phishing and how can I avoid it? - see the Phishing Email tab
You can change your email password by using our spark.co.nz/changepassword page.
If your have forgotten the answer to your secret question, or suspect that it or your date of birth are incorrect, please Contact Us.
We will need to verify your details before we can solve this problem, so please also have your Spark account number handy.
A username and password box can appear in your email program for a number of reasons:
To resolve this issue, follow these steps:
If you frequently get a box asking for your username and password in your mail program, we recommend that you use webmail as the primary method of sending/receiving email.
If you are having trouble attaching files to an email:
More information on attachment errors can be found on the Yahoo Help Site.
Messages that are sent to multiple recipients that haven't specifically been requested for are known as spam. Spammers typically gain lists of email addresses and may send unwanted email from a number of different sources. It is common for malicious spammers to 'mask' their identity, so they look legitimate and go on to steal bank IDs or Passwords.
Sometimes, spam may be obvious from the subject line (e.g. pharmaceutical or shipping sales). Other spammers will pretend to know you, or try and gain your attention in some way (e.g. Hi there, You have won...).
What can I do to avoid spam?
There's no sure way to stop spam, but there are measures to reduce it:
The spam filter is an ever evolving algorithm that is applied to all incoming mail. It's constantly learning what you think is spam or not spam by the way you mark messages, the more you train the filter by marking messages as spam or not spam, the better it will work for you.
Here's how to do it:
If you use Yahoo Xtra webmail to send and receive or if you use an email client set to leave a copy of messages on the server:
This will automatically delete the spam from the Inbox and flag it in to our Spam filtering software.
Note: Marking email as spam or junk in an email client (e.g. Outlook, Outlook Express) does not report them to our Spam filtering software. This only filters spam in email client itself.
Ensure that you follow Yahoo Xtra's Best Practice Policy when sending email to your recipients. If your email is still ending up in their Spam Folder, fill out the Yahoo Xtra Mail Bulk Sender Form.
For more information, see:
Phishing is where fake emails and websites fool people into giving personal information like credit card numbers and account user names and passwords.
Phishing often uses trusted brands like banks or online retailers to trick people into responding. The end result can be very serious - millions of dollars are stolen each year, around the world.
Online banking and shopping is generally safe, provided you follow some simple rules:
If you receive a suspicious email, or think you might be the victim of phishing, contact the bank or company concerned straight away. They should quickly be able to tell you if any email or website is legitimate, before you give out any information.
Many banks publish information on their websites about new phishing attacks.
For more information on the latest phishing attacks visit the Anti-Phishing Working Group's website
In order for us to investigate and improve our processes in detecting this email, it would be great if you could send us a copy of the email headers and content together. The email header information helps us to determine where an email originated from. The complaint should be sent to email@example.com.
If you have not sent the email then someone has been 'spoofing' your email address. This means someone has forged an email to make it appear to have come from you, to hide its true origin. Spoofing is used by virus authors and senders of spam. Spoofing is more of a nuisance to you than a danger.
Detailed information about spoofing is available at WindowsSecurity.com.
If you have been sent an email that appears to be from a generic Xtra or Spark email address or containing reference to one, it is important to note that the email may not have actually been sent by Spark.
This includes emails seeming to be from:
Remember, Spark will never email you asking you to confirm or change your password or confirm your account details.. Never reply to, click on a link or open an attachment contained in an email if you are prompted to confirm or change your password. Even if it seems to be from an 'official' looking Spark email address.
If the message contained an infected attachment (such as .zip file) from a known email virus or worm, Spark's anti-virus filter would have removed any infection before it arrived in your mailbox.
If you receive any more of these messages, please ignore and delete them.