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Can't access Xtra Mail? Find out how to solve problems relating to access to Xtra Mail.
How are you trying to access your Xtra Mail?
To see if your account is working, try logging into Webmail with your email address and password at: xtramail.co.nz
Did it work?
If you can access your Xtra account via Webmail, the problem may be with the app you're using.
You'll need to get in touch with the software vendor (eg, Microsoft, Apple) or you can contact Spark's Tech Wizards for help.
Microsoft Support (for example, Outlook, Mail app for Windows 10)
Apple Support (for example, Mail, iCloud)
There may be a problem with your internet connection. On the device you're trying to access your Xtra Mail with, can you open other websites such as google.co.nz?
Do you see an outage for your area?
We're resolving the outage as soon as we can. You can regularly check the outage map for updates.
There may be an outage, but it hasn't been reported yet. Or there could be a problem with your modem. What would you like to do?
Contact Spark by Live Chat. Chat now
Ah, your internet is working so there may be another problem. What's happening?
You can change your password. Reset it now
You can also select the Forgotten password? link on the sign in screen. Go to sign in screen
Sometimes certain web pages don't work properly when your browser is out of date. You'll need to update your browser.
Talk to Tech Wizards if you need help with this. Find out more
Contact software vendor
We're resolving the outage as soon as we can. You can regularly check the outage map for updates. Check the outages map
Reset your password
You can reset your password by following the steps in this guide. Reset my Xtra Mail password
Having another issue with Xtra Mail?