A username and password box can appear in your email program for a number of reasons:
To resolve this issue, follow these steps:
If you frequently get a box asking for your username and password in your mail program, we recommend that you use webmail as the primary method of sending/receiving email.
You can change your email password by using our spark.co.nz/changepassword page. IMPORTANT: After successfully changing your password, make sure to update your email settings to use the new password on all of your devices (mobile phones, tablets, laptops, desktop computers).
If your have forgotten the answer to your secret question, or suspect that it or your date of birth are incorrect, please Contact Us.
We will need to verify your details before we can solve this problem, so please also have your Spark account number handy.
Note: This applies to third party email who have verified their email with Xtra and are using Xtra's SMTP server for their outgoing email. Here are some tips to prevent legitimate bulk emails from being marked as spam.
With a Static IP, you keep the same Internet IP address every time you connect to the Internet. You can request a Static IP at anytime.
A permission based email database is a list of valid email addresses that you've obtained from customers. All customers listed would have opted-in to receiving email communications from you. In other words, this list contains valid email addresses for people who have given you permission to email them.
For more detail on how to buid a permission-based database, contact your organization's IT proffesional. For guidelines to follow, you can read 10 Ways To Build A House Email List.
Phishing is where fake emails and websites fool people into giving personal information like credit card numbers and account user names and passwords.
Phishing often uses trusted brands like banks or online retailers to trick people into responding. The end result can be very serious - millions of dollars are stolen each year, around the world.
If you receive a suspicious email, or think you might be the victim of phishing, contact the bank or company concerned straight away. They should quickly be able to tell you if any email or website is legitimate, before you give out any information.
Many banks publish information on their websites about new phishing attacks.
For more information on the latest phishing attacks visit the Anti-Phishing Working Group's website
In order for us to investigate and improve our processes in detecting this email, it would be great if you could send us a copy of the email headers and content together. The email header information helps us to determine where an email originated from. The complaint should be sent to email@example.com.
If you have not sent the email then someone has been 'spoofing' your email address. This means someone has forged an email to make it appear to have come from you, to hide its true origin. Spoofing is used by virus authors and senders of spam. Spoofing is more of a nuisance to you than a danger.
Detailed information about spoofing is available at WindowsSecurity.com.
If you have been sent an email that appears to be from a generic Xtra or Spark email address or containing reference to one, it is important to note that the email may not have actually been sent by Spark.
This includes emails seeming to be from:
IMPORTANT: Should Spark ever require you to provide or change your password or provide account information it will always be directed via the Spark website. Even if it seems to be from an 'official' looking Spark or Yahoo Xtra email address - remember to check you are on the spark.co.nz page before providing any personal information.
If the message contained an infected attachment (such as .zip file) from a known email virus or worm, Spark's anti-virus filter would have removed any infection before it arrived in your mailbox.
If you receive any more of these messages, please ignore and delete them.
Messages that are sent to multiple recipients that haven't specifically been requested for are known as spam. Spammers typically gain lists of email addresses and may send unwanted email from a number of different sources. It is common for malicious spammers to 'mask' their identity, so they look legitimate and go on to steal bank IDs or Passwords.
Sometimes, spam may be obvious from the subject line (e.g. pharmaceutical or shipping sales). Other spammers will pretend to know you, or try and gain your attention in some way (e.g. Hi there, You have won...).
There's no sure way to stop spam, but there are measures to reduce it:
The spam filter is an ever evolving algorithm that is applied to all incoming mail. It's constantly learning what you think is spam or not spam by the way you mark messages, the more you train the filter by marking messages as spam or not spam, the better it will work for you.
Here's how to do it:
If you use Yahoo Xtra webmail to send and receive or if you use an email client set to leave a copy of messages on the server:
This will automatically delete the spam from the Inbox and flag it in to our Spam filtering software.
Note: Marking email as spam or junk in an email client (e.g. Outlook, Outlook Express) does not report them to our Spam filtering software. This only filters spam in email client itself.
Ensure that you follow Yahoo Xtra's Best Practice Policy when sending email to your recipients. If your email is still ending up in their Spam Folder, fill out the Yahoo Xtra Mail Bulk Sender Form.
For more information, see:
Important: If you receive a Yahoo Xtra Alert message when attempting to login to webmail, you will need to Re-secure your Yahoo Xtra Email Account.