If you're getting calls or text messages that you consider to be harassing or annoying, find out what you can do.
Taking action against unwanted calls and text messages
- Log all calls or texts by making a note of the date, time and how long any calls last.
- Make notes on whether the caller is male or female, their age, any accent or if there's any background noise.
- Make a list of people you know who may be making the calls.
- Consider making your telephone number unavailable through directory services (018).
If the bullying persists
- Call us on *123 from your mobile and we can change your number.
- Tell us the dates and times of bullying messages or calls over the last seven days using our Nuisance call form. View form
- Report severe bullying, especially if the bully is threatening to harm, to the police.
Unwanted or scam calls
- If you think you're getting scam calls, or calls you find unusual, fill out the Nuisance call form. View form
- You can find the latest scams on the Department of Internal Affairs website. Go to website
- If you think you got a scam call, you can let us know by emailing email@example.com
When to call the police
Some abusive calls or texts may be a criminal offence. If you feel threatened, contact your local police station for advice. A call of a serious nature may include:
- A threat to kill or injure someone.
- A threat to damage property.
- Explicit language, behaviour or pictures.
- Calls that may breach a protection order.
What happens when you make a complaint to Spark
- Spark contacts the offending phone number and advises them of the complaint.
- We tell them that these calls and texts could be illegal. We also tell them they're breaching the Spark terms and conditions.
- If the calls continue, we may issue a formal warning. We may issue a temporary disconnection of their service. In serious instances, we may involve the police.