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Understand wire maintenance

Wire maintenance is an optional type of assurance. It covers the cost of repairs to faulty wiring that could be causing issues for your Spark services.

What wire maintenance covers

  • Faulty internal wiring, sockets and jackpoints. This includes copper wiring and ethernet cables and sockets.
  • Sky jackpoint problems. Note: the technician needs to have followed the Spark installation rules.
  • A splitter becoming faulty.
  • Hardwired lines that become faulty.
  • Service faults caused by faulty wiring:
    • Static on the line.
    • Can't receive or make calls.
    • Broadband connection stops often.

What wire maintenance doesn't cover

  • Cables that connect items to jackpoints.
  • Issues that don't result from a fault.
  • Repairs to wiring or sockets that didn't follow Spark installation rules.
  • Any cabling that is outside your house. This includes cables between your house and another building, like your shed.
  • Damage by natural disasters.
  • Damage from renovations or vandalism.
  • Faults because of other equipment. This includes handsets, filters and your modem.
  • Wiring upgrades.
  • Setting up new connection and wiring.
  • Installing a splitter.
  • Wiring maintenance doesn't apply to Integrated Services Digital Network (ISDN) lines. These lines provide a digital service over copper lines.
  • Upgrading a hardwired jackpoint that isn't faulty.
  • Other broadband performance issues. Find more information in the Broadband Terms and Conditions. See terms and conditions

Wire maintenance costs

  • If you choose to have wire maintenance, you'll get a monthly charge of $4.95.
  • If you choose not to have wire maintenance, the costs for repair work include:
    • A fee to locate the fault: $139.45.
    • Labour rate (per 15 minutes): $25.30 plus any extra material costs.

30-day stand down

  • If you don't choose to have wire maintenance when you sign up for a service, you'll be on a 30-day stand down. If you need repair work done during this time, you'll get a charge.
  • If you opt in when you sign up for a service, you're covered straight away.
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