Home Phone Plans and Home Packages Terms and Conditions

Home Phone Plans and Home Packages Terms and Conditions

Home Phone Plans and Home Packages Terms and Conditions

General

  1. Spark Standard Residential and Broadband terms and conditions apply.
  2. Spark Home Phone Plans and Spark Home Packages are available to Spark residential customers only.
  3. Spark Home Packages are only available to residential customers with their home phone line, calling and broadband with Spark.
  4. If you remove your broadband service from Spark, you will no longer be eligible for a Spark Home Package and you will be moved on to a Spark Home Phone plan without notification and if you agreed to a minimum term contract you may be required to pay an early termination fee.
  5. If you take you calling to another provider it is your responsibility to cancel any calling plans with Spark otherwise you may continue to be charged for these services. Your calling plans will remain on your account unless you tell us to remove them.
  6. You may give up service simply by telling us. Subject to any minimum term or notice period (where, as noted, an early termination fee may apply), charges will stop 30 days after we receive your notice, unless we agree that charges will stop earlier.
  7. All Spark Home phone Plans and Spark Home Packages are subject to a minimum 30 day charge. You may change your Spark Home Phone Plan or Spark Home Package within the first 30 days of service, however, you will still be charged for a full 30 days of service and we will commencing charging for your new Spark Home Phone Plan or Spark Home Package from the date of your plan change. For this reason we don’t recommend plan changes within the first 30 days of service.
  8. You may agree to a minimum term contract in association with an offer that includes a Spark Home Phone Plan or Spark Home Package. If your minimum term contract ends early you may be required to pay an early termination fee, details of which can be found on our website www.spark.co.nz.
  9. If you change your Spark Home Plan or Spark Home Package during your minimum contract period you will not be required to start a new minimum term contract, the current minimum term left in your contract will continue until it ends.
  10. When choosing the "Open Term Contract" option on a Spark Home Package a standard broadband connection fee will apply and you will be required to provide your own modem or purchase one from Spark at our standard price.
  11. Spark Home Plan and Spark Home Package customers with a Home 0800 or International 0800 number will be charged at the standard rate plus the applicable surcharges for any calls to the Home 0800 or International 0800 number.
  12. In addition to your Spark Home Phone Plan or Spark Home Package you can choose to purchase other Spark calling plans for an additional monthly charge provided you meet the eligibility terms for these products.
  13. All specific rates detailed in these terms are subject to change, see for details.
  14. By moving to a Spark Home Phone Plan or Spark Home Package, you acknowledge that the advertised calling and monthly charges for your new plan or package will replace any and all previous calling rates or other plan or service discounts you may have previously received as a Spark customer. Any special rates or free or discounted services may be removed without notification at, or at any time after, the time you change to a Spark Home Phone Plan or Spark Home Package.

Spark Home Plans and Spark Home Packages

Standard calling

  1. Everyday Local Calling – As a Spark Home Plan or Spark Home Package customer you will receive included local calling within your local calling area.
  2. All Spark Home Plans and Spark Home Packages have the same standard per minute calling rates.
  3. Standard calling rates refer to the rate per minute you pay for national direct dial (i.e. calls to other landlines in New Zealand), international direct dial (i.e. calls to other landlines overseas) and home landline to mobile (any network in New Zealand) calls. Calls are charged for the first minute then per minute to the calling cap, if applicable. A one minute minimum charge applies per call. A calling cap of $3 per call for up to 2 hours applies to national direct dial calls, and a calling cap of $5 for home landline to mobile (any network in New Zealand) – after two hours the standard per minute calling rate will apply with no further discounts.
  4. Calls to Australian landlines and selected other international destinations also have a 2 hour calling cap.
  5. The 2 hour calling cap applies only once per individual call and it is your responsibility to monitor your call duration as you will not receive any notifications about the duration of your call nor will your call automatically terminate once the 2 hour calling cap is reached.

Weekend National Calling Plan

  1. This call plan includes all National direct dial calls made from your home phone to landlines in New Zealand between 7pm Friday to 7am Monday.
  2. A fair use policy applies to this plan. See below for more details.
  3. A 2 hour calling cap applies to individual calls – after two hours the standard per minute calling rate will apply with no further discounts.
  4. The calling cap applies once per individual call and it is your responsibility to monitor your call duration as you will not receive any notifications about the duration of your call nor will your call automatically terminate once the 2 hour cap is reached.
  5. All calls apply to standard calls only, and exclude special chargeable calls e.g. 0900 or equivalent. Excludes calling cards, 059, 0161, premium numbers (0900 and any international equivalent), calls made via Home 0800 or International 0800 and calls to mobiles.
  6. All Spark Home Phone Plans and Spark Home Packages are subject to a minimum 30 day charge. Subject to any other minimum term period you agree to you may disconnect your service within your first 30 days, however, you will be charged for 30 days.

Weekend National and Fixed to Mobile Plan

  1. This call plan includes all National direct dial calls (i.e. calls to other landlines in New Zealand) and calls made from your home phone to New Zealand mobile phones connected to any New Zealand mobile network between 7pm Friday to 7am Monday.
  2. A fair use policy applies to this plan. See below for more details.
  3. A 2 hour calling cap applies to individual calls – after two hours the standard per minute calling rate will apply with no further discounts.
  4. The calling cap applies once per individual call and it is your responsibility to monitor your call duration as you will not receive any notifications about the duration of your call nor will your call automatically terminate once the 2 hour cap is reached.
  5. All calls apply to standard calls only, and exclude special chargeable calls e.g. 0900 or equivalent. Excludes calling cards, 059, 0161, premium numbers (0900 and any international equivalent), calls made via Home 0800 or International 0800.
  6. Does not include calls to mobiles of overseas visitors roaming in New Zealand or calls to non New Zealand mobiles.
  7. All Spark Home Phone Plans and Spark Home Packages are subject to a minimum 30 day charge. Subject to any other minimum term period you agree to you may disconnect your service within your first 30 days, however, you will be charged for 30 days.

Everyday National Calling Plan

  1. This call plan includes all National direct dial calls made from your home phone to landlines in NZ – all day, every day.
  2. A fair use policy applies to this plan. See below for more details.
  3. A 2 hour calling cap applies to individual calls – after two hours the standard per minute calling rate will apply with no further discounts.
  4. The calling cap applies once per individual call and it is your responsibility to monitor your call duration as you will not receive any notifications about the duration of your call nor will your call automatically terminate once the 2 hour cap is reached.
  5. All calls apply to standard calls only, and exclude special chargeable calls e.g. 0900 or equivalent. Excludes calling cards, 059, 0161, premium numbers (0900 and any international equivalent), calls made via Home 0800 or International 0800 and calls to mobiles.
  6. All Spark Home Phone Plans and Spark Home Packages are subject to a minimum 30 day charge. Subject to any other minimum term period you agree to you may disconnect your service within your first 30 days, however, you will be charged for 30 days.

Fair Use Policy

The Fair Use Policy is referenced against average residential customer profiles and estimated residential customer use of a service. If your use materially exceeds these use patterns over any month, then your use will be deemed excessive and/or unreasonable. As examples the following uses would be considered to breach this policy – business use, automated call messaging, monitoring services, broadcast fax or outbound call centres. If you breach this policy Spark may ask you to moderate your usage. If you fail to do so, Spark reserves the right, without further notice, to charge you for the excessive element of your usage and/or remove the service from your account.

Broadband

  1. Spark standard broadband terms and conditions apply.
  2. If Spark Broadband is not available in your area we will be unable to provide you with a Spark Home Package, instead we will connect you to a Spark Home Phone Plan.
  3. In some cases a Broadband wiring fee may apply, for example if you have more than five phone jackpoints in use or an alarm capable of being monitored.
  4. With Spark Home Packages you have the option to choose what happens when you exceed your data allowance. The default option is additional data. This means you will be charged an additional charge for any data you use in excess of your monthly data allowance:
    • If you have selected the additional data option, once you have reached your monthly data allowance each additional gigabyte (GB) for that billing month will cost you $1 per gigabyte (GB) if you have ADSL or VDSL broadband and $2 per gigabyte (GB) if you have Fibre broadband. This will be charged at a per megabyte (MB) rate.
    • If you have selected reduced speed option and you reach your monthly allowance your connection will be slowed to a maximum of 128kbps at no extra cost until your new billing month starts.

General

  1. Spark Standard Residential and Broadband terms and conditions apply.
  2. Spark Home Phone Plans and Spark Home Packages are available to Spark residential customers only.
  3. Spark Home Packages are only available to residential customers with their home phone line, calling and broadband with Spark.
  4. If you remove your broadband service from Spark, you will no longer be eligible for a Spark Home Package and you will be moved on to a Spark Home Phone plan without notification and if you agreed to a minimum term contract you may be required to pay an early termination fee.
  5. If you take you calling to another provider it is your responsibility to cancel any calling plans with Spark otherwise you may continue to be charged for these services. Your calling plans will remain on your account unless you tell us to remove them.
  6. You may give up service simply by telling us. Subject to any minimum term or notice period (where, as noted, an early termination fee may apply), charges will stop 30 days after we receive your notice, unless we agree that charges will stop earlier.
  7. All Spark Home phone Plans and Spark Home Packages are subject to a minimum 30 day charge. You may change your Spark Home Phone Plan or Spark Home Package within the first 30 days of service, however, you will still be charged for a full 30 days of service and we will commencing charging for your new Spark Home Phone Plan or Spark Home Package from the date of your plan change. For this reason we don’t recommend plan changes within the first 30 days of service.
  8. You may agree to a minimum term contract in association with an offer that includes a Spark Home Phone Plan or Spark Home Package. If your minimum term contract ends early you may be required to pay an early termination fee, details of which can be found on our website www.spark.co.nz.
  9. If you change your Spark Home Plan or Spark Home Package during your minimum contract period you will not be required to start a new minimum term contract, the current minimum term left in your contract will continue until it ends.
  10. When choosing the "Open Term Contract" option on a Spark Home Package a standard broadband connection fee will apply and you will be required to provide your own modem or purchase one from Spark at our standard price.
  11. Spark Home Plan and Spark Home Package customers with a Home 0800 or International 0800 number will be charged at the standard rate plus the applicable surcharges for any calls to the Home 0800 or International 0800 number.
  12. In addition to your Spark Home Phone Plan or Spark Home Package you can choose to purchase other Spark calling plans for an additional monthly charge provided you meet the eligibility terms for these products.
  13. All specific rates detailed in these terms are subject to change, see for details.
  14. By moving to a Spark Home Phone Plan or Spark Home Package, you acknowledge that the advertised calling and monthly charges for your new plan or package will replace any and all previous calling rates or other plan or service discounts you may have previously received as a Spark customer. Any special rates or free or discounted services may be removed without notification at, or at any time after, the time you change to a Spark Home Phone Plan or Spark Home Package.

Spark Home Plans and Spark Home Packages

Standard calling

  1. Everyday Local Calling – As a Spark Home Plan or Spark Home Package customer you will receive included local calling within your local calling area.
  2. All Spark Home Plans and Spark Home Packages have the same standard per minute calling rates.
  3. Standard calling rates refer to the rate per minute you pay for national direct dial (i.e. calls to other landlines in New Zealand), international direct dial (i.e. calls to other landlines overseas) and home landline to mobile (any network in New Zealand) calls. Calls are charged for the first minute then per minute to the calling cap, if applicable. A one minute minimum charge applies per call. A calling cap of $3 per call for up to 2 hours applies to national direct dial calls, and a calling cap of $5 for home landline to mobile (any network in New Zealand) – after two hours the standard per minute calling rate will apply with no further discounts.
  4. Calls to Australian landlines and selected other international destinations also have a 2 hour calling cap.
  5. The 2 hour calling cap applies only once per individual call and it is your responsibility to monitor your call duration as you will not receive any notifications about the duration of your call nor will your call automatically terminate once the 2 hour calling cap is reached.

Weekend National Calling Plan

  1. This call plan includes all National direct dial calls made from your home phone to landlines in New Zealand between 7pm Friday to 7am Monday.
  2. A fair use policy applies to this plan. See below for more details.
  3. A 2 hour calling cap applies to individual calls – after two hours the standard per minute calling rate will apply with no further discounts.
  4. The calling cap applies once per individual call and it is your responsibility to monitor your call duration as you will not receive any notifications about the duration of your call nor will your call automatically terminate once the 2 hour cap is reached.
  5. All calls apply to standard calls only, and exclude special chargeable calls e.g. 0900 or equivalent. Excludes calling cards, 059, 0161, premium numbers (0900 and any international equivalent), calls made via Home 0800 or International 0800 and calls to mobiles.
  6. All Spark Home Phone Plans and Spark Home Packages are subject to a minimum 30 day charge. Subject to any other minimum term period you agree to you may disconnect your service within your first 30 days, however, you will be charged for 30 days.

Weekend National and Fixed to Mobile Plan

  1. This call plan includes all National direct dial calls (i.e. calls to other landlines in New Zealand) and calls made from your home phone to New Zealand mobile phones connected to any New Zealand mobile network between 7pm Friday to 7am Monday.
  2. A fair use policy applies to this plan. See below for more details.
  3. A 2 hour calling cap applies to individual calls – after two hours the standard per minute calling rate will apply with no further discounts.
  4. The calling cap applies once per individual call and it is your responsibility to monitor your call duration as you will not receive any notifications about the duration of your call nor will your call automatically terminate once the 2 hour cap is reached.
  5. All calls apply to standard calls only, and exclude special chargeable calls e.g. 0900 or equivalent. Excludes calling cards, 059, 0161, premium numbers (0900 and any international equivalent), calls made via Home 0800 or International 0800.
  6. Does not include calls to mobiles of overseas visitors roaming in New Zealand or calls to non New Zealand mobiles.
  7. All Spark Home Phone Plans and Spark Home Packages are subject to a minimum 30 day charge. Subject to any other minimum term period you agree to you may disconnect your service within your first 30 days, however, you will be charged for 30 days.

Everyday National Calling Plan

  1. This call plan includes all National direct dial calls made from your home phone to landlines in NZ – all day, every day.
  2. A fair use policy applies to this plan. See below for more details.
  3. A 2 hour calling cap applies to individual calls – after two hours the standard per minute calling rate will apply with no further discounts.
  4. The calling cap applies once per individual call and it is your responsibility to monitor your call duration as you will not receive any notifications about the duration of your call nor will your call automatically terminate once the 2 hour cap is reached.
  5. All calls apply to standard calls only, and exclude special chargeable calls e.g. 0900 or equivalent. Excludes calling cards, 059, 0161, premium numbers (0900 and any international equivalent), calls made via Home 0800 or International 0800 and calls to mobiles.
  6. All Spark Home Phone Plans and Spark Home Packages are subject to a minimum 30 day charge. Subject to any other minimum term period you agree to you may disconnect your service within your first 30 days, however, you will be charged for 30 days.

Fair Use Policy

The Fair Use Policy is referenced against average residential customer profiles and estimated residential customer use of a service. If your use materially exceeds these use patterns over any month, then your use will be deemed excessive and/or unreasonable. As examples the following uses would be considered to breach this policy – business use, automated call messaging, monitoring services, broadcast fax or outbound call centres. If you breach this policy Spark may ask you to moderate your usage. If you fail to do so, Spark reserves the right, without further notice, to charge you for the excessive element of your usage and/or remove the service from your account.

Broadband

  1. Spark standard broadband terms and conditions apply.
  2. If Spark Broadband is not available in your area we will be unable to provide you with a Spark Home Package, instead we will connect you to a Spark Home Phone Plan.
  3. In some cases a Broadband wiring fee may apply, for example if you have more than five phone jackpoints in use or an alarm capable of being monitored.
  4. With Spark Home Packages you have the option to choose what happens when you exceed your data allowance. The default option is additional data. This means you will be charged an additional charge for any data you use in excess of your monthly data allowance:
    • If you have selected the additional data option, once you have reached your monthly data allowance each additional gigabyte (GB) for that billing month will cost you $1 per gigabyte (GB) if you have ADSL or VDSL broadband and $2 per gigabyte (GB) if you have Fibre broadband. This will be charged at a per megabyte (MB) rate.
    • If you have selected reduced speed option and you reach your monthly allowance your connection will be slowed to a maximum of 128kbps at no extra cost until your new billing month starts.

General

  1. Spark Standard Residential and Broadband terms and conditions apply.
  2. Spark Home Phone Plans and Spark Home Packages are available to Spark residential customers only.
  3. Spark Home Packages are only available to residential customers with their home phone line, calling and broadband with Spark.
  4. If you remove your broadband service from Spark, you will no longer be eligible for a Spark Home Package and you will be moved on to a Spark Home Phone plan without notification and if you agreed to a minimum term contract you may be required to pay an early termination fee.
  5. If you take you calling to another provider it is your responsibility to cancel any calling plans with Spark otherwise you may continue to be charged for these services. Your calling plans will remain on your account unless you tell us to remove them.
  6. You may give up service simply by telling us. Subject to any minimum term or notice period (where, as noted, an early termination fee may apply), charges will stop 30 days after we receive your notice, unless we agree that charges will stop earlier.
  7. All Spark Home phone Plans and Spark Home Packages are subject to a minimum 30 day charge. You may change your Spark Home Phone Plan or Spark Home Package within the first 30 days of service, however, you will still be charged for a full 30 days of service and we will commencing charging for your new Spark Home Phone Plan or Spark Home Package from the date of your plan change. For this reason we don’t recommend plan changes within the first 30 days of service.
  8. You may agree to a minimum term contract in association with an offer that includes a Spark Home Phone Plan or Spark Home Package. If your minimum term contract ends early you may be required to pay an early termination fee, details of which can be found on our website www.spark.co.nz.
  9. If you change your Spark Home Plan or Spark Home Package during your minimum contract period you will not be required to start a new minimum term contract, the current minimum term left in your contract will continue until it ends.
  10. When choosing the "Open Term Contract" option on a Spark Home Package a standard broadband connection fee will apply and you will be required to provide your own modem or purchase one from Spark at our standard price.
  11. Spark Home Plan and Spark Home Package customers with a Home 0800 or International 0800 number will be charged at the standard rate plus the applicable surcharges for any calls to the Home 0800 or International 0800 number.
  12. In addition to your Spark Home Phone Plan or Spark Home Package you can choose to purchase other Spark calling plans for an additional monthly charge provided you meet the eligibility terms for these products.
  13. All specific rates detailed in these terms are subject to change, see for details.
  14. By moving to a Spark Home Phone Plan or Spark Home Package, you acknowledge that the advertised calling and monthly charges for your new plan or package will replace any and all previous calling rates or other plan or service discounts you may have previously received as a Spark customer. Any special rates or free or discounted services may be removed without notification at, or at any time after, the time you change to a Spark Home Phone Plan or Spark Home Package.

Spark Home Plans and Spark Home Packages

Standard calling

  1. Everyday Local Calling – As a Spark Home Plan or Spark Home Package customer you will receive included local calling within your local calling area.
  2. All Spark Home Plans and Spark Home Packages have the same standard per minute calling rates.
  3. Standard calling rates refer to the rate per minute you pay for national direct dial (i.e. calls to other landlines in New Zealand), international direct dial (i.e. calls to other landlines overseas) and home landline to mobile (any network in New Zealand) calls. Calls are charged for the first minute then per minute to the calling cap, if applicable. A one minute minimum charge applies per call. A calling cap of $3 per call for up to 2 hours applies to national direct dial calls, and a calling cap of $5 for home landline to mobile (any network in New Zealand) – after two hours the standard per minute calling rate will apply with no further discounts.
  4. Calls to Australian landlines and selected other international destinations also have a 2 hour calling cap.
  5. The 2 hour calling cap applies only once per individual call and it is your responsibility to monitor your call duration as you will not receive any notifications about the duration of your call nor will your call automatically terminate once the 2 hour calling cap is reached.

Weekend National Calling Plan

  1. This call plan includes all National direct dial calls made from your home phone to landlines in New Zealand between 7pm Friday to 7am Monday.
  2. A fair use policy applies to this plan. See below for more details.
  3. A 2 hour calling cap applies to individual calls – after two hours the standard per minute calling rate will apply with no further discounts.
  4. The calling cap applies once per individual call and it is your responsibility to monitor your call duration as you will not receive any notifications about the duration of your call nor will your call automatically terminate once the 2 hour cap is reached.
  5. All calls apply to standard calls only, and exclude special chargeable calls e.g. 0900 or equivalent. Excludes calling cards, 059, 0161, premium numbers (0900 and any international equivalent), calls made via Home 0800 or International 0800 and calls to mobiles.
  6. All Spark Home Phone Plans and Spark Home Packages are subject to a minimum 30 day charge. Subject to any other minimum term period you agree to you may disconnect your service within your first 30 days, however, you will be charged for 30 days.

Weekend National and Fixed to Mobile Plan

  1. This call plan includes all National direct dial calls (i.e. calls to other landlines in New Zealand) and calls made from your home phone to New Zealand mobile phones connected to any New Zealand mobile network between 7pm Friday to 7am Monday.
  2. A fair use policy applies to this plan. See below for more details.
  3. A 2 hour calling cap applies to individual calls – after two hours the standard per minute calling rate will apply with no further discounts.
  4. The calling cap applies once per individual call and it is your responsibility to monitor your call duration as you will not receive any notifications about the duration of your call nor will your call automatically terminate once the 2 hour cap is reached.
  5. All calls apply to standard calls only, and exclude special chargeable calls e.g. 0900 or equivalent. Excludes calling cards, 059, 0161, premium numbers (0900 and any international equivalent), calls made via Home 0800 or International 0800.
  6. Does not include calls to mobiles of overseas visitors roaming in New Zealand or calls to non New Zealand mobiles.
  7. All Spark Home Phone Plans and Spark Home Packages are subject to a minimum 30 day charge. Subject to any other minimum term period you agree to you may disconnect your service within your first 30 days, however, you will be charged for 30 days.

Everyday National Calling Plan

  1. This call plan includes all National direct dial calls made from your home phone to landlines in NZ – all day, every day.
  2. A fair use policy applies to this plan. See below for more details.
  3. A 2 hour calling cap applies to individual calls – after two hours the standard per minute calling rate will apply with no further discounts.
  4. The calling cap applies once per individual call and it is your responsibility to monitor your call duration as you will not receive any notifications about the duration of your call nor will your call automatically terminate once the 2 hour cap is reached.
  5. All calls apply to standard calls only, and exclude special chargeable calls e.g. 0900 or equivalent. Excludes calling cards, 059, 0161, premium numbers (0900 and any international equivalent), calls made via Home 0800 or International 0800 and calls to mobiles.
  6. All Spark Home Phone Plans and Spark Home Packages are subject to a minimum 30 day charge. Subject to any other minimum term period you agree to you may disconnect your service within your first 30 days, however, you will be charged for 30 days.

Fair Use Policy

The Fair Use Policy is referenced against average residential customer profiles and estimated residential customer use of a service. If your use materially exceeds these use patterns over any month, then your use will be deemed excessive and/or unreasonable. As examples the following uses would be considered to breach this policy – business use, automated call messaging, monitoring services, broadcast fax or outbound call centres. If you breach this policy Spark may ask you to moderate your usage. If you fail to do so, Spark reserves the right, without further notice, to charge you for the excessive element of your usage and/or remove the service from your account.

Broadband

  1. Spark standard broadband terms and conditions apply.
  2. If Spark Broadband is not available in your area we will be unable to provide you with a Spark Home Package, instead we will connect you to a Spark Home Phone Plan.
  3. In some cases a Broadband wiring fee may apply, for example if you have more than five phone jackpoints in use or an alarm capable of being monitored.
  4. With Spark Home Packages you have the option to choose what happens when you exceed your data allowance. The default option is additional data. This means you will be charged an additional charge for any data you use in excess of your monthly data allowance:
    • If you have selected the additional data option, once you have reached your monthly data allowance each additional gigabyte (GB) for that billing month will cost you $1 per gigabyte (GB) if you have ADSL or VDSL broadband and $2 per gigabyte (GB) if you have Fibre broadband. This will be charged at a per megabyte (MB) rate.
    • If you have selected reduced speed option and you reach your monthly allowance your connection will be slowed to a maximum of 128kbps at no extra cost until your new billing month starts.