Broadband Outages | Spark NZ

internet outage info

If there seems to be a fault with your Spark internet and you can’t see any details mentioned below, please check out the outage map.

Friday 26th August, last updated @ 8:00 pm

INTERNET NETWORK - PLANNED WORK

As part of our ongoing plan to improve our Broadband network, we’ll be carrying out a series of upgrades to various parts of the network between 25th July and 15th September. These upgrades will be restricted to the early morning hours, between 1am and 6am.

Whenever one of these upgrades is carried out, some customers in the area may experience a temporary loss of service. This could last up to 30 minutes, after which most customers affected will find their broadband service restores automatically. Some customers may need to reset their modem by turning it off and unplugging it for 10 seconds, before plugging it back in and turning it on again.

If your Broadband service does not come back on please contact our faults department. We apologise for any inconvenience caused and thank you for your patience.

 

Saturday 27th August

We’re making some changes to the Broadband network today. This will cause a  loss of Internet service for some customers in the below areas. Please see below for further timings.

  • Waitaki District, Corriedale (between 11pm – 5am)

If you continue to have issues getting back online, please try unplugging the power cord to your modem, and then plug it back in after 60 seconds

 

Sunday 28th August

We’re making some changes to the Broadband network today. This will cause a  loss of Internet service for some customers in the below areas. Please see below for further timings.

  • McKenzie District, Twizel (between 11pm – 5am)
  • McKenzie District, Mount Cook (between 11pm – 5am)
  • Waitaki District, Windsor (between 11pm – 5am)
  • Waitaki District, Omaru (between 11pm – 5am)
  • Waitaki District, Omaru North (between 11pm – 5am)
  • Waitaki District, Kurow (between 11pm – 5am)
  • Waitaki District, Otekaieke (between 11pm – 5am)
  • Waitaki District, Corriedale (between 11pm – 5am)

If you continue to have issues getting back online, please try unplugging the power cord to your modem, and then plug it back in after 60 seconds