Broadband service alert - Service alert - Help - Personal - Spark New Zealand.

internet outage info

If there seems to be a fault with your Spark internet and you can’t see any details mentioned below, please check out the outage map.

Monday 30th May, Last updated @ 4:30 pm

DEGRADATION OF SPARK INTERNET SERVICES

Spark internet customers may be experiencing slow speeds when accessing international websites. We are working to get this fixed. Sorry for any inconvenience.

HIGH WAIT TIMES DUE TO POOR WEATHER CONDITIONS

Due to the terrible weather conditions over the last few days, we are really busy.  For intermittent problems or poor line quality where you still have internet access, you can log your fault through our email address, which is online_faults@spark.co.nz. We thank you for your patience.

 

INTERNET - PLANNED WORK

Thursday 2nd June

We’re making some changes to the Broadband network today. This will cause a  loss of Internet service for some customers in the below areas. Please see below for further timings.

  • Central Hawkes Bay District, Tikokino (between 11pm – 6am)
  • Waipawa (between 11pm – 6am)
  • Taraua District, Dannevirke (between 11pm – 6am)

If you continue to have issues getting back online, please try unplugging the power cord to your modem, and then plug it back in after 60 seconds