Broadband Service Status

Updated at 9:30 am, 16 September 2014

Update Broadband Outage - Browsing Issue

Network traffic has returned to normal. Apologies to anyone inconvenienced by the issues over the weekend, we will continue to monitor the situation. 

If you are still experiencing issues please first restart your modem. To restart your modem remove the power cable from the modem, wait 10 seconds and then plug the cable back into the modem. Wait a few minutes for the modem to restart.  If this hasn't fixed the problem please contact our help desk on 0800 22 55 98.  We apologise for any inconvenience



Spark has become aware that some of its customers have been contacted by fraudsters claiming to be from Spark.

The fraudsters, are reportedly telling customers that their Spark services are about to be cut off because of security issues and then asking the customers to go online to a fake Spark webpage. Customers are also being asked to give remote access to their computer and provide personal banking information as part of this scam.

These calls are not from Spark and Spark strongly advise anyone who receives one of these calls to hang up immediately, do not hand over any personal banking information and do not proceed to the fraudulent webpage. If anyone has passed on information, Spark advise you to contact your bank immediately.

Please be assured that these fraudsters do not have access to Spark systems.