Phone Line Service Status
Monday 2 March at 8:00pm
FRAUDULENT PHONE CALLS
Spark has become aware that some of its customers have been contacted by fraudsters claiming to be from Spark. If you have any doubts about a phone call’s legitimacy, end the call and ring Spark’s Scam Helpline on 123, option 9 between Monday to Friday 8 am to 8 pm and Weekends 9 am to 6 pm.
The fraudsters are reportedly telling customers that their Spark services will be cut off due to security issues unless they change their settings or clean up their computers. The customers are then directed to a website where they are told to download some software, which the fraudsters have branded as Spark. Customers are also being asked by the caller to give remote access to their computer, provide personal banking information, and leave their phone off the hook for up to three days following the ‘setting change’ as part of this scam. We understand in some instances the fraudsters are giving customers a made-up “employee number” to verify their identity.
These calls are not from Spark and Spark strongly advise anyone who receives one of these calls to hang up immediately, do not hand over any personal banking information and do not proceed to the fraudulent webpage.
Please be assured that these fraudsters do not have access to Spark systems.