Mobile Help

Get help from your mobile

If you need any assistance with your mobile plan, please dial 123 from your mobile, or call 0800 800 163. We're available 7am-8pm Monday-Friday, and 8am-6pm Saturday and Sunday.

Got Prepaid? Topping up is easy

  • Topping up by phone: Dial 333 from your mobile, or call 0800 323 232
  • For more information and other ways to top up, please visit www.spark.co.nz/topup from your desktop computer or laptop

Need to check your balance?

  • Checking your balance by phone: Dial 333 from your mobile, or call 0800 323 232
  • For more information on your balance, please visit www.spark.co.nz/yt from your desktop computer or laptop