Wireless Broadband is progressively being rolled out across the country, starting with areas where people have no access to broadband services (including rural areas) or poor quality broadband. Check your address below to see if you’re in a coverage area.
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Superfast wireless
broadband

Can’t get great broadband at your place? Wireless Broadband is the way to go. Whether you live in the middle of town or the middle of nowhere, don’t let anything stand between you and the internet. Get on our superfast 4G network for faster surfing, soon as.

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Superfast wireless
broadband

Can’t get great broadband at your place? Wireless Broadband is the way to go. Whether you live in the middle of town or the middle of nowhere, don’t let anything stand between you and the internet. Get on our superfast 4G network for faster surfing, soon as.

content image

Superfast wireless
broadband

Can’t get great broadband at your place? Wireless Broadband is the way to go. Whether you live in the middle of town or the middle of nowhere, don’t let anything stand between you and the internet. Get on our superfast 4G network for faster surfing, soon as.

Why choose Wireless Broadband?

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Better broadband

Spark Wireless Broadband is high quality and reliable. That means less buffering, lag and it doesn’t drop out when you need it most.

Superfast speeds

Broadband going slow? Ditch copper and tap into Wireless Broadband. It’s superfast technology that sends internet straight to your home.

Easy set up

Get your modem delivered to your door. Then give us a call to activate your connection and jump online in minutes. No technician, no worries.

Plus get even more


Free modem

Go with a 12 month contract and we’ll hook you up to the network and send you a new Spark Wireless Broadband Modem, FREE.

$14.95 courier cost applies.


Free email account

Get your emails sorted with a FREE premium Yahoo!Xtra account. Plus, add up to ten extra accounts - and get the whole family on email.


Free McAfee security

Keep your computer safe from online threats with a world-class security suite from McAfree, FREE with your plan.


Plans to suit you

Choose your data amount, with easy ways to top up your data if you need a little extra. Sign on for 12 months or go Open Term.

Super simple. Super fast. Guaranteed.

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We think you’ll love your new speed. But if it doesn't rock your socks, we've got a 30 day money back network guarantee.

So if you’re not totally happy with your signal strength, just give us a call to cancel your plan, return the modem within 30 days, and we’ll refund your monthly plan charge. See terms and conditions for more information.

 

Are there any services that aren’t supported on Wireless Broadband?

Yes, because the wireless landline works over the 4G network, some services that need a standard copper landline may work but are not supported for use:

- Monitored medical alarms and monitored security alarms that work over a phone line (please ask your alarm provider for more information on compatibility). If you need to use any of these services, you will most likely need to choose a different connection that uses a standard copper landline like ADSL.

- Phones connected via jackpoints in your home will no longer work because your landline is now provided via your new modem. You'll need to plug the phone into the back of the new modem using the provided cable to get it working.

- Fax

- Using the SKY remote on older SKY boxes that use the phone line to order SKY "pay per view" events or movies. You can still order these by calling SKY TV directly

 

Is Static IP available on Wireless Broadband?

No, Static IP is not currently available on Wireless Broadband connections.

What is Spark Wireless Broadband?

Spark Wireless Broadband is a fast and easy home broadband service that uses Spark’s super-fast 4G network. There are no installation costs, no copper cables, and no waiting for technicians to organise a connection, in fact, it takes just a few mins to get online once you have your Spark modem. Easy as!

 

Who can get it?

Wireless Broadband is progressively being rolled out across the country, starting with areas where people have no access to broadband services (including rural areas) or poor quality broadband. Check your address above to see if you can get it at your place. However, there may be areas where the coverage is not as great (due to the landscape, buildings or obstructions preventing quality signal). In case your coverage is blocked or weakened, we offer a 30 day money back network guarantee so if the signal isn't that great at your place, you can send the Spark Wireless Broadband Modem back to us and we'll refund you. This does not affect any rights you have under the Consumer Guarantees Act.

 

You say it's easy to set up - how easy?

Wireless Broadband is so easy to set up. All you need to do is call us on 0800 830 830 to activate, plug in your modem and you’re away. In most cases activation will be done within about 30 minutes. There is an instruction booklet that will come with your modem or watch this video

 

What about my landline service?

No problem – a wireless landline service is included with most of our wireless broadband plans (unless you choose a Naked one without a landline) and calling using it will work the same as your current landline today.

 

What if I have my toll calls with a different provider?

If you choose a Wireless Broadband/Landline plan you will have to use Spark for your direct dial toll calling (Non-code access). That means won't be able to use another company to make your toll calls and any toll calls you do make will be charged to your Spark account.

 

Are there any other services that I can't use with a Wireless Landline?

Yes. There are a few that aren’t available:

  • Home 0800
  • Call Track
  • Hotline
  • Freedom
  • Talk it up neighbouring area
  • Non-code access (NCA). That means won't be able to use another company to make your toll calls and any toll calls you do make will be charged to your Spark account.

If any of these services are essential to you, we'd recommend you choose our Naked Wireless Broadband plan and pay for a copper phone line so you can keep using them.

 

Can I use my existing Home Phone with Wireless Landline?

Your existing home phone will work as normal when plugged into the back of the modem. If it’s a cordless (DECT) phone, you’ll still need to have the base station connected to power. If you have multiple phones in other rooms that are connected via the jackpoint in the wall, these will not work.

If you want to use multiple phones, we recommend using a cordless (DECT) phone with multiple handsets.

 

Can I continue to use all the jack points in my house with Wireless Broadband?

Once Wireless Broadband is up and running, the phone jack points in your home will no longer work. This is because your landline and broadband are now provided via your new 4G modem. Just plug the phone into the back of the new modem (using the provided cable) to get it working.

If you need phones in more than one room, we’d recommend using a cordless (DECT) phone that comes with multiple handsets that you can use throughout your home.

 

How fast is Wireless Broadband?

Wireless Broadband uses Spark's great 4G network. So you can expect a solid broadband connection that is similar in speed to a 4G connection, typically faster than ADSL broadband. The quality of your connection will depend on your signal strength which is affected by interference from things like concrete buildings, hills and valleys. In a nutshell, it will be slightly different for every customer.

 

How can I keep track of my usage, and what if I want more data?

It's super easy to keep track of your usage, you can see how much data you have left by logging into your account in MySpark. If you do find yourself needing more data, it’s simple to add some more with our Data Extra. For $20 you can buy another 10GB of data. Just call 123 and follow the prompts. Easy as!

You'll need your Spark wireless number handy unless you're calling from your wireless landline. (This number looks like a mobile number and starts with 027. You can find this on your bill and in MySpark). You can buy a Data Extra as a one off, or set it up to renew each month - it's your choice.

 

How does the 30 day money back network guarantee work?

If you aren’t 100% happy with your signal strength, or service is not available at your location, contact us and arrange to return your Spark Wireless Broadband modem in its original packaging and in as-new condition for a full refund of the purchase price and first month's access fees (excludes purchases of additional data). Our 30 day money back network guarantee doesn’t affect any rights or remedies you may have under the Consumer Guarantees Act.

 

Does Wireless Broadband work in the event of a power outage?

No, Wireless Broadband will not work in the event of a power outage. If you have a wireless landline as part of your bundle, this also won’t work, including the ability to make 111 calls. We recommend having a fully charged mobile phone on hand at all times, or using an uninterrupted power source (UPS) to keep your broadband and landline service working in the event of a power outage.

 

How do I connect all my devices to the new wireless broadband modem?

Your new modem will have a different WiFi network name so you’ll need to set up your devices to connect to this. On your computer or other devices (i.e. mobile or tablet), just search for the new network. It will show up as SPARK-B315-XXXX (the exact name is shown on the sticker on the bottom of your modem). Choose that one, then enter the WiFi Key (case sensitive) to join the network. You’ll find all this information on the bottom of your modem.

 

Can I take my modem with me to another location? I.e. My Holiday home

Despite this service running over the super-fast 4G mobile network, you are not able take your modem with you on-the-go. You can only use your Spark wireless broadband modem at the location you specify when you sign up for Wireless Broadband (the installed location). The connection won’t work if you take it outside your installed location. The reason for this is because we need to be able to manage the network to ensure that all Spark customers using the network receive a reliable and consistent service. If you are moving and would like to use your Spark wireless broadband modem at your new address, contact us and we will let you know if you can continue to use the Wireless Broadband service at your new place.

 

Can I get Wireless Broadband for my business?

You sure can! Find out more by visiting our business site You’ll need to be in the Spark Wireless Broadband coverage area to be eligible for the service.

Sign-up with Spark for 12-months and a top-spec Modem is coming your way. Free.

Spark Modem for Wireless Broadband customers

  • Huawei B315s Modem
  • Spark 4G – up to 150Mbps
  • WiFi 802.11b/g/n @ 2.4GHz wireless networking
  • 4 x Gigabit Ethernet Lan Ports
  • 1 x RJ11 port for Wireless Landline
  • 1 x USB 2 port supporting external hard drives or a printer
See more details

The fine print

^ Availability: There are a number of factors that can affect whether or not you can get Spark Broadband at your premises as well as the stability and performance of your Spark Broadband connection. For this reason and the other reasons set out here we do not guarantee service until installation is complete and your line has been tested.

† Speed: Stated speeds are based on theoretical maximums, and actual speeds will be affected by various factors including NZ and overseas networks, your modem and computer technology including WiFi capability, internal home wiring and other environmental factors. Find out more

*Free modem and standard connection: Available on a 12-month contract only. There is a no contract option available but modem costs of $199 will apply. $14.95 modem postage and handling fees apply.

Spark Wireless Broadband Terms and Conditions apply.