PlanS and pricing

Talk it up or make the odd call?

We have plans to suit both. And, whether you are new to Spark or
switching back to us, it's simple to get you connected.

START BY CHECKING WHAT'S AVAILABLE AT YOUR PLACE

Check your address

What can I get connected at my place?

Oh dang, Seems you can't get it.
Best you give us a call on 123, and we can work out what we can do to get you connected.
ticked
Boom, You can get ADSL
ticked
Boom, You can get Ultra Fibre
ticked
Boom, You can get ADSL and Ultra VDSL
ticked
Boom, You can get ADSL and Ultra Fibre
ticked
Boom, You can get ADSL, Ultra VDSL and Ultra Fibre.
Sorry, looks like there's an issue with the address checker. Try again later.
Please enter your address to continue

Choose a landline plan and start talking it up

Package up your home phone with broadband, overseas value packs or strip it back to a
simple plan that’ll suit you.

    EVERYDAY LOCAL CALLING

    plans start from:

  • 50/MONTH
  • FREE*
  • 24¢ /min
  • 39¢ /min
  • Check address

    WEEKEND NATIONAL CALLING

    plans start from:

  • 54/MONTH
  • FREE*
  • FREE*
    on weekends
  • 39¢ /min
  • Check address

    WEEKEND NATIONAL & MOBILE CALLING

    plans start from:

  • 64/MONTH
  • FREE*
  • FREE*
    on weekends
  • FREE*
    on weekends
  • Check address

    EVERYDAY NATIONAL CALLING

    plans start from:

  • 64/MONTH
  • FREE*
  • FREE*
  • 39¢ /min
  • Check address

† The prices stated are for all fibre-based voice only lines, and copper wire lines in most Auckland, Wellington and Christchurch suburbs. For all other areas when the line is supplied over copper wire please add $3.50. This price difference reflects a number of factors associated with bringing certain services to different areas, such as population, infrastructure and competitive activity. View a map for more detail.

Add international calling from only $14 /month

See our best deals on international calls, calling caps and calls to overseas mobiles.

View rates

Why join Spark


Get set up for free

Your standard connection are on us.
Most of the other guys charge.


Help when you need it

Get free help and support when you need it.
Online or over the phone.


Spark Thanks

$11 movie passes, gig tickets and more
– just for being with Spark.

 

A 30 day minimum payment applies to this calling plan. Subject to any minimum term or notice period (where an early termination fee may apply), charges will stop 30 days after we receive your notice to terminate a Service, unless we agree that charges will stop earlier. Home Package, Broadband and Residential Terms and Conditions apply.

National calling terms and conditions

National Calling applies to direct dial voice calls from your home line to landlines in New Zealand, all calls are for up to 2 hours, after 2 hours you will be charged 24c per minute. Excludes calling cards 059, 0161, premium numbers (0900 and any International equivalent), calls made via Home 0800 or International 0800.

Home to national landline calling

Call any national landline for just 24c a minute and never pay more than $3.00 when you talk for up to 2 hours a call on whichever plan you choose. Standard rates apply after 2 hours.

Home to mobile calling

Call any New Zealand mobile for just 39c a minute and never pay more than $5.00 when you talk for up to 2 hours a call on whichever plan you choose. Standard rates apply after 2 hours. Does not include calls to overseas mobiles or overseas visitors roaming in New Zealand.

Fair Use Policy

Please also be advised that the Fair Use Policy applies. An indication of Fair use is averaged against customer profiles and estimated residential use of these plans. If you breach this policy we may ask you to moderate your usage. If you fail to do so, we reserve the right, without further notice, to charge you for the excessive element of your usage and/or remove the service from your account. The following uses would be considered to breach this policy – business use, automated call messaging, monitoring services, broadcast fax or outbound call centres.

Phone line connection and installation charges

In addition to the monthly fee, there’s a one-off charge for connection and wiring. What you pay depends on what needs doing:

Description When do the charges apply? Price
Network reconnection charge You pay this if the line already exists on the Spark network $63.00
Network connection charge Applies to new lines. Price varies depending on location POA
Site visit fee If we need to come to your house $69.00
Internal wiring Where wiring is in place and we supply the socket $43.45
Internal wiring Where wiring is in place and you supply the socket $25.30
Internal wiring Where wiring is required and we supply the socket $119.35
Internal wiring Where wiring is required and you supply the socket $101.20

Other Ways to Buy

Safe & secure

We use SSL 128-bit encryption. So your personal stuff stays safe.

Online only deals

When you buy online you're guaranteed to get the best deal we have.

24 hour confirmation

We'll turn your order around in under 24 hours. And email to let you know.

 

Will my monitored / medical alarm work with fibre?

Fibre’s a new technology. That means we can’t be totally sure devices like these will work over a fibre phone line.

If you do use a monitored security alarm or a medical alert alarm, it’s best to check with the manufacturer to see if it will run on fibre, or if you will need to upgrade.

And if you do get fibre installed, we recommend that you arrange to have an alarm service technician show up at the same time as your fibre installation to make sure everything is working as it should.

What’s ‘integrated wiring’ and why would I need it?

The standard fibre installation includes one phone jack on your Fibre phone box (what the techies call the Optical Network Termination or ONT).

So if you have several other jackpoints in different rooms and want to keep using them, you’ll need extra wiring to connect the copper wires you have in your wall to the Fibre phone box.

That’s what integrated wiring is for – so make sure you ask for it when you sign up for fibre.

Integrated wiring is also a must if you have a monitored alarm or you use Sky on demand.

If the power goes out, will my phone and broadband still work?

No. Put simply, without power neither a phone or broadband that uses fibre will work. If it’s important that you stay connected, it’s a good idea to get an Uninterruptible Power Supply (UPS). We’d recommend the systems from Infortek NZ. Go to www.fuelcube.co.nz for more information or to order or call 0800 215 296

Are there any other services that I can’t use with a Fibre phone connection?

Yes. there are a few that don’t work with fibre:

  • Home 0800
  • Call Track
  • Hotline
  • Freedom
  • Talk it up neighbouring area
  • Non-code access (NCA). That means won’t be able to use another company to make your toll calls and any toll calls you do make will be charged to your Spark account.

If any of these services are essential to you, we’d recommend you choose our Naked Fibre service and pay for a copper phone line so you can keep using them.

Can I buy a fibre phone connection on its own?

No, sorry. If you already have a working copper phone line you’ll need to stick with that - you can’t just buy a fibre phone connection instead.

You can only buy a fibre phone connection if:

  • You live in an area where there are no copper phone lines
  • Your home already has fibre installed. If you want a standard copper phone connection as well that’s no problem. Just be aware that you could be charged to get it running again.

Can I keep my old copper phone line connection?

Yes, you can. You can keep using the old copper phone line to make calls and use fibre for your broadband. Just be aware that you’ll be charged separately for each service – it’s not available as a package.

Are any ‘smart’ features available with a fibre phone connection?

Yes – plenty. You can choose the ones you need from the feature packs below:

Pack Name:

Included Features

Talker Feature Pack

Connector Feature Pack

 

FREE

$4 per month

$10 per month

Feature names:

 

All of the included features, plus:

All features in the Talker Feature Pack, plus:

 

Caller Display

Call Barring

Voicemail

 

Automatic Call Back

Caller Blocking

Dual Number

 

Last Number Redial

Call Diversion

Distinctive Ring

 

Directory Listing

Call Waiting

Simultaneous Ring

 

Hide My Number

3-Way Calling

 

 

Call Diversion - unreachable

 

 

The services are easy to manage – you can do it all online, either using MySpark or via the Feature Access Codes (FACs) on your phone handsets.

Will my normal (analogue) phone work with Fibre?

Yep. Any phone that has the Telepermit sticker on it should work just fine with Fibre.

Will my Fax, Sky box, Eftpos machine (etc) work?

While we can’t guarantee it will all be trouble free, the testing we have done shows most devices will work just fine using a fibre connection.

That said, we know that some Sky boxes don’t reliably make calls if they are being used for on-demand services like SkyBet or Sky Box Office. This is down to the limitations of particular sky decoder models, not because of any problem with Spark’s network.

So if on demand services are important for you, please get in touch with Sky to see what alternative decoder boxes they have available.