Help and support for when you're overseas
Phone from anywhere else in New Zealand
(0800 466 324)
Phone from Australia, UK, China, Thailand, Canada, or Hong Kong
+800 4663 2460
Phone from anywhere else in the world
+64 3 371 0866
(Free call from a Spark mobile phone)
Lost your phone while overseas?
If you lose your device - or it's stolen - while you're overseas, contact the International Roaming Helpdesk on +64 3 371 0866 straight away to block your SIM.
If you dont do this immediately, you will be responsible for all calls made or data used on the device until it's blocked. Also, if you have stored any passwords or other important information on your device you should immediately take action to change these.
Roaming in NZ on Spark?
If you are roaming in New Zealand on the Spark Network, please call your Mobile Service Provider in your home country for them to investigate. If necessary your Mobile Service Provider will then work with Spark to investigate and resolve.