If you are experiencing password related issues with your email, please follow the steps for re-securing your account before checking the rest of your account settings.

If you are having trouble sending or receiving emails, use the settings below to check that your email application is correctly setup.

If you are setting up your emails for the first time, use Setting up Xtra email for the first time.

If you don't know how to check your own settings, the Email Applications and Mobile Devices tabs will guide you.

POP3 Email Settings with SSL

These are the standard settings used by most mail clients. Note that Windows 8 Mail does not support POP3.

Incoming Mail Server: pop3.xtra.co.nz
Uses SSL
Port: 995
Username: Your full email address without @xtra.co.nz
(e.g. joe.bloggs not joe.bloggs@xtra.co.nz)

Outgoing mail server: send.xtra.co.nz
Uses SSL
Port: 465
Outgoing server requires authentication

IMAP Email Settings

If you wish to use IMAP settings, you may use the settings below. However, we recommend using webmail or the standard POP3 settings above. We are not able to provide any IMAP support beyond providing the basic settings.

Incoming Mail Server: imap.mail.yahoo.com
Uses SSL
Port: 993
Username: Your full email address with @xtra.co.nz
(e.g. joe.bloggs@xtra.co.nz)

Outgoing mail server: send.xtra.co.nz
Uses SSL
Port: 465
Outgoing server requires authentication

Domain/Officemail Email Settings

Incoming Mail Server: pop3.officemail.co.nz
Uses SSL
Port: 995
Username: Your full email address with @xtra.co.nz
(e.g. joe.bloggs@xtra.co.nz)

Outgoing mail server: smtp.officemail.co.nz
Uses SSL
Port: 465
Outgoing server requires authentication

Spark Business Mail settings

See Spark Business Mail for all TBM email settings.

Email Application

ImageNot sure of the email application you are using?
Check the icon you click on to open it. The name should be displayed there. If your email application is not listed below, information should be available on its' website.

Outlook Express / 2000
Outlook Express and Outlook 2000
 *
Outlook XP / 2003
Outlook XP and 2003
 *
Outlook 2007
Outlook 2007
 *
Outlook 2010
Outlook 2010
 *
Outlook 2013
Outlook 2013
 *
Entourage
Entourage
Mac Mail
Mac Mail
Thunderbird
Thunderbird
 *
Windows Live Mail
Windows Live Mail
 *

Windows Mail
Windows Mail
 *

 

   

 

* Spark Broadband Help Assistant compatible

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Download
Broadband
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Mobile Device

Choose from the list below the make and select the model of your phone.

Instructions for all supported mobile devices can by found on the Spark Mobile Device Support page.

ImageNot sure what make and model your phone is?

Check your Mobile Phone Userguide to find out what your make and model is.

Apple

BlackBerry

Garmin-Asus

HTC

Huawei

LG

 

 

 

 

 

 

 

 

 

 

 

Motorola

Nokia

Palm

Samsung

Sony

Spark