Spark Business ManukauBack to hubs overview
Sometimes in business it can feel like you need to do everything on your own. Wouldn't it be great if someone offered a helping hand?
We offer products and services tailored to your business. Simply dial 0800 610 450 or book a visit from this Hub to arrange your 30-minute business tech check. How nice and easy that is for a change?
How we're helping our customers
Elise Freeman/Bob Campbell – Auckland Traffic Ltd
A close relationship with dedicated local Account Manager Hemant Arora is really helping Auckland Traffic Ltd. He’s helped them save, plus pro-actively visits them with handy updates on mobile technology, which are helping the business run smoothly when they’re out and about.
It may not seem like it during rush hour, but traffic in Auckland is always on the move. And so are the team at Auckland Traffic Ltd. Ensuring motorists and pedestrians are kept safe and informed whether they’re navigating the city’s labyrinth of roads or attending some of its biggest events.
And while road cones, signs and Hi-Viz vests are useful tools of the trade, Event Director Elise Freeman believes mobile technology is critical. “Timeliness is massive when it comes to events, there’s no room for being late. So we rely on mobiles for everything from calling, texting and calendars through to accessing plans remotely, or using the Smart Sheet app to check what staff we’ve got booked on what jobs.”
Safe to say Elise would be in a jam without mobiles. And she was a few years back which made her life hard. Fed up, she got Operations Manager Bob Campbell to sort it out. And he found he quickly got all the help he needed from the Spark Business Hub Manukau. “I’m a bit old school, if I can’t get an answer, I’m going to go to somebody else who can give me one,” Bob recalls. “And they suited me as a person – I find they look after you, and they actually visit you, and ask questions about your business, which was great.”
The move has really paid off too, literally. In fact, Auckland Traffic Ltd are getting better value than ever these days thanks to the perseverance of Hemant Arora, their dedicated Spark Account Manager. “I took a really good look at their account, and realised the way they were set up wasn’t working as well as it could be,” Hemant explains. “So I put them on a share plan for their entire business, on a cheaper rate than they were currently on.”
Ultimately, this equated to a significant saving each month, plus greatly reduced Bob’s admin time, a result Hemant was pleased with. “They didn’t need to worry about who was going over their limit, plus they could keep the whole group under control, with unlimited calling for everyone.”
Needless to say, Bob is a fan. “You don’t expect people to tell you how to spend less money with their business,” he says with a laugh. “By doing that he instantly went to 11/10 in my book!”
The Business Hub is also helping keep Auckland Traffic Ltd up to speed by proactively introducing them to new technology and plans as they arrive which may better service their needs. “I just explain what’s needed, and they come back with a scheme and gadgets that will suit. Basically, it’s a one-stop shop where everything is done for us.”
So, with the communications road blocks they’d experienced in the past now long gone, Auckland Traffic Ltd are speeding towards a successful future. And their local Spark Business Hub are helping navigate their way. Clearly, it’s just the sort of co-ordinated effort they were looking for to help them keep Auckland’s traffic flowing.
And Elise is enjoying the benefits “They’re just friendly people who really want to help you,” she concludes. “Being able to call the hub and talk to a human being straight away makes you feel good knowing you’re not going to get the run around.”
We’ll come to you
You know your business. We know ours. Let’s talk. We’ll come to you and get it sorted.Book a visit from this hub
Business Hub Manager
Spark Business Manukau
- Mon 8:30am - 5pm
- Tue 8:30am - 5pm
- Wed 8:30am - 5pm
- Thu 8:30am - 5pm
- Fri 8:30am - 5pm
- Sat Closed
- Sun Closed