How do I work out how many calls I’ve received?
Around the 15th of each month, we will send you a statement with the number of calls for the previous month. If you’d prefer weekly data we can also provide this for an additional charge.
How will I be charged?
First, we set up a separate account for the 0900 service. Then around the 15th of each month we will send you a statement of calls for the previous month. Any outstanding money owed to us is due by the 20th of month after that. Which is also the date we will send we will send you a cheque for any money owing to you, minus our charges.
Can you provide a list of the numbers that have called?
No. The Standard Terms for customers state that numbers will only be given to Service Providers if the caller does not pay for the call by the due date.
What type of bill will I get?
Your bill will be in the same format as an ordinary phone bill. You can choose the level of call detail you need, like call by call detail or summarised call statistics. There is no extra charge for these.
Is there a minimum contract term for an 0900 number?
No, but 0900 rentals are billed for a full month.
I’m not GST registered? What should I do?
Under specific earning levels, 0900 Service Providers may not need to charge GST. That said, it is your responsibility to understand your tax obligations so please contact the IRD or a professional accountant for more details. We do not supply tax returns to the IRD on your behalf.
How much money can I expect to make?
We can’t predict how much money you will earn. The success of any 0900 service depends on demand and the way the service is marketed.
When do I find out what my 0900 number is?
We’ll send through your 0900 number as soon as it has been approved and set up. But because your application is subject to approval and completing contractual documents, please don’t use your 0900 number in any advertising until we confirm it. For the same reason, we can't reserve numbers for customers before they apply.
Can I connect my 0900 number to a mobile phone?
No, but you can use Call Diversion to forward all your calls - including 0900 calls - to your mobile phone. Just note that we will not accept responsibility for problems that may occur with this set-up, such as your mobile being out of range. There are also additional mobile and diversion charges for this service.
Will my 0900 number be able to receive international calls?
No. Like 0800 numbers, you can only receive phone calls from New Zealand landline and mobile numbers.
Can I charge different prices on the same 0900 number?
Sorry no. Because of billing limitations, only one charge can be linked with each 0900 number. So if you want to charge callers different amounts, you will need separate 0900 numbers.
Can I set up recorded information for my 0900 number?
Yes. We offer a feature called 0900 Audiotext which is a recorded message system that you can use to leave a message for callers. It also provides menus. Audiotext is great for things like donation lines and horoscopes.
How do I manage calls outside normal business hours?
You can divert incoming calls to another number at pre-set times each day using Time of Day.
You can also use Alternative Call Plans and have up to ten different call answering plans ready to go. Just let us know and we can quickly switch them on when you need them. This is a great option for 0900 numbers answered by operators who work on shift.
What can I do to make sure I don’t miss any calls?
You can set up your 0900 number to go through to a voicemail service using Call Advance on Busy or No Answer and Courtesy Response. When a call comes through and you are already on the phone, the call forwards to a Courtesy Response mailbox.
How do I know a caller has called my 0900 number and not my business landline?
Use Distinctive Tone. It gives a series of short beeps (similar to Call Minder beeps) to let you know the caller is ringing on the 0900 line.
Is there a way of making sure only certain callers get through?
Yes. You can set up and send out a four digit PIN to your preferred customers. Only callers with this PIN will be able to access the service. The PIN is the same for all callers.
Can I offer callers different options and menus?
Yes. You can offer callers a menu of recorded options using Call Prompting. Callers can then select the option they want using a touch-tone phone.