Please configure

0900 number

Yes, you do. Here’s a summary of all the useful extras that are included:

Alternative call distribution

We can set up to ten different call answering plans for you, which we can activate quickly when you need them. For example, during a special promotion you may want to have after-hours calls diverted to an after-hours telemarketing team.

Percentage call distribution

Send calls where it's convenient for your business to handle them by assigning a percentage of calls to specific locations.

Geographic screening

Use Geographic Diversion to divert calls to up to 450 different locations around New Zealand.

Time of day diversion

Divert incoming 0900 calls to any other number you specify - at any time of the day, week, month or year. You might, for example, want to divert calls to a messaging service during weekends or public holidays.

Call screening

Use Call Screening to target customers by region by selecting which areas have access to your 0900 number.

Confidential PIN

Give preferential service to valued customers by providing them with a four-digit PIN to access special services. The PIN is the same for all callers.

Distinctive tone

Know when a caller has rung through on your 0900 number and not your landline or 0800 number using Distinctive Tone. When you answer the call, a series of short beeps lets you know the caller is using the 0900 service.

Call prompting

Offer customers a menu of recorded options, so one 0900 number can be used for several services, saving your business money and operator time. You can use three levels of menus with up to nine options per level.

Courtesy response

When a customer dials your 0900 number, Courtesy Response intercepts the call and plays a message before the call is put through. All you have to do is provide us with a  high-quality sound message (up to 15 seconds) and we’ll take care of the rest.

Courtesy Response can also be linked to Time of Day Diversion or Call Plan to intercept calls or use different messages at different times of the day.

Call advance on busy or no answer

Automatically transfer an 0900 call that isn't answered to the next available free line with one of our two Call Advance options. You just need to specify one or two numbers you would like unanswered calls transferred to.

0900 audiotext

Store recorded information for your callers to listen to and give them the opportunity to leave a message up to two minutes long. With an Audiotext menu, callers can choose which information they want to listen to. Callers using a touchtone phone can also access this information through the 0900 network and pay for the information on their phone bill.

Information recordings that are professionally prepared can be loaded directly from the tape using 0900 Provisioning.

Audiotext features include:

  • Up to 1500 reply messages can be stored
  • Simple process to record a message
  • Excellent recording quality
  • Deferred message capability - record a message to be used at a later date
  • Option to set a time limit for callers

Here are the different Audiotext Services we offer:

  • Single Level Announcement - Record a message up to 15 minutes in length for callers to listen to.
  • Single Level Reply - Record a message up to 15 minutes in length for callers to listen to. Then callers can leave a 2 minute reply at the end of the message.
  • Multi Level - Multi Level is a combination of one or more menu, announcement and reply options to create a multi level service.
  • Audiotext can store up to 1500 messages, which we will keep on our systems for 8 days. We can extend this to 30 days on request. We do not provide a text file of the messages received. You’ll be charged an extra 15 cents + GST for every minute the Audiotext is used by callers.

When a caller rings your 0900 number they hear a 10-second introductory message followed by a main message. They can then be referred to up to nine menus of further choices. Each menu can have up to nine sub menus. The maximum message length is 15 minutes.

Things you should know

  • Callers can't leave a message that can be heard by other callers
  • Each mailbox can hold up to up to 1500 replies, which we will keep on our systems for 8 days. We can extend this to 30 days on request. You need to listen to all the messages and delete them one by one. We can't provide a file or recording of messages left by callers or statistics on mailboxes.

All introductory, call prompt and courtesy messages can be supplied as a .wav file (16bit and 8,000 khz mono). The recording must be high-quality sound and no longer than the specified length.

Remember that your message should also include the cost of the call and a warning to hang up to avoid being charged.

You can email .wav files to 0900provisioning@spark.co.nz along with your company name and 0900 number.

We've put together answers to some common questions about 0900 Calling.

If you have a specific query about 0900 numbers please call 126.

Call 126 and one of our team will talk you through the options.

Contact the 0900 team by emailing 0900Provisioning@spark.co.nz and they will reply with information and questions to be answered for your connection.

How do I work out how many calls I’ve received?

Around the 15th of each month, we will send you a statement with the number of calls for the previous month. If you’d prefer weekly data we can also provide this for an additional charge.

How will I be charged?

First, we set up a separate account for the 0900 service. Then around the 15th of each month we will send you a statement of calls for the previous month. Any outstanding money owed to us is due by the 20th of month after that. Which is also the date we will send we will send you a cheque for any money owing to you, minus our charges.

Can you provide a list of the numbers that have called?

No. The Standard Terms for customers state that numbers will only be given to Service Providers if the caller does not pay for the call by the due date.

What type of bill will I get?

Your bill will be in the same format as an ordinary phone bill. You can choose the level of call detail you need, like call by call detail or summarised call statistics. There is no extra charge for these.

Is there a minimum contract term for an 0900 number?

No, but 0900 rentals are billed for a full month.

I’m not GST registered? What should I do?

Under specific earning levels, 0900 Service Providers may not need to charge GST. That said, it is your responsibility to understand your tax obligations so please contact the IRD or a professional accountant for more details. We do not supply tax returns to the IRD on your behalf.

How much money can I expect to make?

We can’t predict how much money you will earn. The success of any 0900 service depends on demand and the way the service is marketed.

When do I find out what my 0900 number is?

We’ll send through your 0900 number as soon as it has been approved and set up. But because your application is subject to approval and completing contractual documents, please don’t use your 0900 number in any advertising until we confirm it. For the same reason, we can't reserve numbers for customers before they apply.

Can I connect my 0900 number to a mobile phone?

No, but you can use Call Diversion to forward all your calls - including 0900 calls - to your mobile phone. Just note that we will not accept responsibility for problems that may occur with this set-up, such as your mobile being out of range. There are also additional mobile and diversion charges for this service.

Will my 0900 number be able to receive international calls?

No. Like 0800 numbers, you can only receive phone calls from New Zealand landline and mobile numbers.

Can I charge different prices on the same 0900 number?

Sorry no. Because of billing limitations, only one charge can be linked with each 0900 number. So if you want to charge callers different amounts, you will need separate 0900 numbers.

Can I set up recorded information for my 0900 number?

Yes. We offer a feature called 0900 Audiotext which is a recorded message system that you can use to leave a message for callers. It also provides menus. Audiotext is great for things like donation lines and horoscopes.

How do I manage calls outside normal business hours?

You can divert incoming calls to another number at pre-set times each day using Time of Day.

You can also use Alternative Call Plans and have up to ten different call answering plans ready to go. Just let us know and we can quickly switch them on when you need them. This is a great option for 0900 numbers answered by operators who work on shift.

What can I do to make sure I don’t miss any calls?

You can set up your 0900 number to go through to a voicemail service using  Call Advance on Busy or No Answer and Courtesy Response. When a call comes through and you are already on the phone, the call forwards to a Courtesy Response mailbox.

How do I know a caller has called my 0900 number and not my business landline?

Use Distinctive Tone. It gives a series of short beeps (similar to Call Minder beeps) to let you know the caller is ringing on the 0900 line.

Is there a way of making sure only certain callers get through?

Yes. You can set up and send out a four digit PIN to your preferred customers. Only callers with this PIN will be able to access the service. The PIN is the same for all callers.

Can I offer callers different options and menus?

Yes. You can offer callers a menu of recorded options using Call Prompting. Callers can then select the option they want using a touch-tone phone.

If you’re having trouble with any part of our online form, jump to one of the headings below for a more detailed explanation.

Description of service

This is a short description of what you will use your 0900 service for. For example: "A computer helpdesk providing software support for home users".

Customer contact details

If you want to use an 0900 number then you also need to provide some contact details, just in case we need to provide them to people who make queries about your business.

Company name

This is the name of the company that will be running the 0900 number. But if the 0900 number will only be run by an individual person, then leave this field blank.

Name of 0900 service

This is the name of the service that will be provided if anybody has calling has a query. For example - ABC Helpdesk.

Preferred activation date

This is the date you’d like your 0900 service to be available so people can call it. Once we have your application and 10 second message, it usually takes 5 days to set up a new 0900 number.

Preferred 0900 number

The preferred number you would like your callers to ring. If the number is available and your application is approved, we will allocate it your business.

Please note that 0900 numbers are formatted 0900 and then five digits (e.g. 0900 XXXXX). They cannot start with a 0, 1 or 2. Also, we cannot guarantee your preferred number will be available.

GST number

Please be aware that it’s your responsibility to work out if the 0900 service is subject to GST, so please contact the IRD or a professional accountant before you apply for a number.

If you provide us with a GST number on this form we will treat your 0900 service as being subject to GST and your bill will also reflect this.

It’s also  your responsibility to comply with any GST obligations when we pass the payment (minus Spark charges and GST on Spark charges) from your 0900 customers to your business. Spark does not file GST returns with the Inland Revenue Department on behalf of 0900 Service Providers.

Charge to callers

The maximum that can be earned from any one call is $88.88 plus GST ($100 including GST). Spark's charge per minute continues for the entire length of the call.

Per-minute charge

This is the per-minute cost your callers will be charged, up to a maximum of $88.88 plus GST. The charge can be $0.00 to $8.88 plus GST per minute.

Flat rate charging

Flat rate charging will charge your caller one charge for the entire call at the rate that you set. The charge can be $0.00 to $88.88 plus GST per call.

Differentiated per minute

Differentiated per minute charging allows you to specify the per-minute rate that you want to charge for the first period of the call (in blocks of 60 seconds), and then charge a different rate per minute for the rest of the call. For example, you could charge $0 for the first 60 seconds of the call, then $5 + GST per minute for the rest of the
call.

Differentiated flagfall charging

Differentiated flagfall charging allows you to specify the "flat" rate that you want to charge for the first period of the call (in blocks of 60 seconds), and then charge a different rate per minute for the rest of the call. For example $15 + GST for the first 600 seconds of the
call, then $5 + GST per minute for the rest of the call.

Connection information

0900 numbers cannot be connected to mobile numbers, Message manager or International numbers. However, 0900 numbers can be connected to Customerlink which can redirect the calls to an international or mobile number. Normal local, national, international and mobile call charges apply to the redirected portion of the call.

Audiotext

Audiotext is our recorded message system for 0900 numbers. You can use it to record a message for your callers to hear. It also allows callers to leave a message for you.

Single level announcement

With Single Level Announcement you can record a message of up to 15 minutes in length for callers to listen to.

Single level reply

You can use Single Level Reply to record a message up to 15 minutes in length for callers to listen to. Callers can then leave a 2 minute reply at the end of the message. One mailbox can hold up to 1500 replies.

Multi-level mailbox

Multi Level is a combination of one or more menu, announcement and reply services that creates a multi-level 0900 service. If you select this option, we’ll be in touch to talk through you what you need in more detail.

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