About 365


Microsoft 365 is a world class productivity cloud based tool to help you run your business.

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Getting set up with Microsoft 365


You can set up Microsoft 365 for free via self service. Need help? We have an IT partner network that can help get you set up - this assistance may include charges.

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Terms and conditions

For Endless Mobile: Only available on selected Business Endless Mobile Plans max speeds reduced after 40GB per line to 1.2 Mbps, this will impact your experience. No tethering or hotspots unless you buy a Hotspot extra. Hotspot extra usage counts towards total data usage and max speeds are reduced after 40GB to 1.2 Mbps. Unlimited SMS person-to-person messages to NZ & Australia numbers only and exclude MMS (e.g., picture messaging) and non-data video calling. Spark and Microsoft 365 terms apply. Microsoft 365 Business Basic full terms

For Business Flexible Broadband: Business Flexible Broadband not available everywhere. Terms and eligibility criteria apply. Additional charges may apply for non-standard fibre installations. Modem not included but can be purchased from Spark. Spark modem required for Spark Wireless. Modem postage and handling fee ;applies. Spark and Microsoft 365 Terms apply. Microsoft 365 Business Standard full terms

FAQs

Our expert team can help you upgrade from the Business Basic plan or you can simply apply for a different licence, you will still be credited the value of the Business Basic plan for 12 months.

Yes, you can add or remove as many licences as you require, however you will only receive a credit for the matching number of eligible Business Endless Mobile Plans.

New licences can be added through the Spark Cloud Marketplace by the customer, their IT provider, an IT partner or via an email to appstore@spark.co.nz

Yes, Microsoft 365 for business requires you to have a domain.

Not sure where to get one? IT partners will need to help with this, this will incur a cost.

We have IT experts ready to help you set up and migrate your workplace to the Microsoft 365 platform, this may incur a charge. Please get in touch with your Spark representative to find out more.

Microsoft 365 has minimum requirements to operate:

Computer and processor:

Windows OS:

1.6 GHz or faster, 2-core.

2 GHz or greater recommended for Skype for Business.

macOS:

Intel processor

Memory:

Windows OS:

4 GB RAM; 2 GB RAM (32-bit)

macOS:

4 GB RAM

Hard disk:

Windows OS:

4 GB of available disk space.

macOS:

10 GB of available disk space; HFS+ hard disk format (also known as macOS Extended) or APFS.

Updates may require additional storage over time.

Display

Windows OS:

1280 x 768 screen resolution.

(32-bit requires hardware acceleration for 4K and higher)

macOS:

1280 x 800 screen resolution.

Graphics

Windows OS:

Graphics hardware acceleration requires DirectX 9 or later, with WDDM 2.0 or higher for Windows 10 (or WDDM 1.3 or higher for Windows 10 Fall Creators Update).

Skype for Business requires DirectX 9 or later, 128 MB graphics memory, and 32-bits-per-pixel-capable format.

macOS:

No graphics requirements.

Operating system:

Windows OS:

Windows 10 SAC, Windows 8.1, Windows Server 2019 or Windows Server 2016.

Please note Microsoft 365 Apps for enterprise will be supported on Windows Server 2019 or Windows Server 2016 through October 2025.

macOS:

One of the three most recent versions of macOS.

When a new version of macOS is released, the macOS requirement becomes one of the then-current three most recent versions: the new version of macOS and the previous two versions.

For the best experience, use the most current build of any operating system specified above.

Product functionality and feature availability may vary on older systems (Search Lifecycle Policy).

Browser:

The current version of Microsoft Edge, Internet Explorer, Safari, Chrome, or Firefox.

.Net version:

Windows OS: Some features may require .NET 3.5 or 4.6 and higher to also be installed.

Microsoft Teams requires 4.6 or higher.

Video calls & meetings:

For a better experience with video calls and online meetings, we recommend using a computer that has a 2.0 GHz processor and 4.0 GB RAM (or higher). The optional Blur my background video effect requires a processor with Advanced Vector Extensions 2 (AVX2) support.

Microsoft Teams requires a USB 2.0 video camera, a microphone, and an audio-output device in order to utilize its full range of calling and meeting features.

See Hardware decoder and encoder driver recommendations for a list of unsupported decoders and encoders.

Teams live events:

If you are producing a Teams live events, we recommend using a computer that has a Core i5 Kaby Lake processor, 4.0 GB RAM (or higher) and hardware encoder.

See Hardware decoder and encoder driver recommendations for a list of unsupported decoders and encoders.

The cost of your Microsoft 365 plans will show up on your Spark bill under Cloud Marketplace.

Once the 12-month period ends, billing for the service will continue, but the the Microsoft 365 monthly credit will no longer be applied.

A maximum of 100 licences applies.

Yes, you can. Once you have signed up and moved your tenancy and subscriptions to the Spark Cloud Marketplace, then you need to cancel your subscriptions with Microsoft. Microsoft will then credit you the value of your remaining subscription term.

Note: you will need to cancel your direct subscription with Microsoft once you have moved tenancy or risk being charged twice. Information on cancelling via Microsoft

Get in touch with our hub, a Spark IT partner or your preferred IT partner for help with this.