We recently got in touch with Spark customers that had activated their Putti Web subscription that part of our partnership with Putti Apps had ended, which means we’re no longer offering a website service as part of our small business plans. Further to this we now have to advise customers that Putti has decided to end their website service altogether.
That means customers will need to transfer to a new provider by 31st March 2018. Otherwise they will be left without a website.
We know how important it is for a business to stay digital, so to help make things easy, we’ve sorted a special offer with New Zealand website builders Rocketspark
Here's what you'll get:
If this sounds like something that could work for you and your business, just head to www.rocketspark.com/spark and the team at Rocketspark will take it from there. Or feel free to have a look at other providers who can help you with your site.
What is happening and why?
All good things must come to an end, and Spark and Putti have decided to further extend the end our partnership and close down the web service. To make this easier on you, we’ve found a NZ success story in Rocketspark who are specialists in web building to give you an option to move your website too.
From 31 March 2018, Putti will no longer offer their web only service. We're therefore contacting customers who have this service to let them know that they will need to move their website to an alternative provider.
What will happen to my website on 31 March 2018?
On 31 March 2018 the Spark/Putti CMS and the Putti CMS for Web Only customers will no longer be available as a service. This means that your website will be disabled, if you have not taken steps to transfer it to a new provider.
Before this date, you need to have migrated to another provider or taken a copy of your site content – images, wording settings and history - will be deleted.
I still need my website! What should I do? Can I save my content, my images and copy?
Don't worry, it's possible for you to transfer your website to a new provider. You will need to take a few steps to do this – but the end result should be a website that looks and feels exactly like your current one.
Yes, you have a few options. If you log into your CMS, you can copy your content to download your content to your computer to move to a new providers. Alternatively, if you go with our recommended supplier Rocketspark we are attempting to create a semi-automatic transfer process.
Who can I call if I have an issue?
If you need to learn more about why the service is ending or any details of the Spark or Putti offering, please contact Spark through your local business hub or 0800 BUSINESS (080028746377).
If you’d like to learn more about our recommended website supplier Rocketspark you can visit their website or contact them at www.rocketspark.com/contact or call them on 0800ROCKET (0800762538).
How have you contacted me?
We are contacting all affected customers via an email and if we don’t have their email address via a direct mail. We will also be doing our best efforts to call customers and get in touch more than once. We are giving you more than 2 months' notice, to give you plenty of opportunity to make arrangements.
Are you recommending any supplier?
Yes, we have established a partnership with a company called Rocketspark (www.rocketspark.com) and have done some work to make migrating your website easier.
How do I register my interest to move to Rocketspark?
You can register interest by going to www.rocketspark.com/spark and completing the details.
What if I don't want to go with your recommended supplier?
There are plenty of great website builders that you can look up on the internet.
What are the timings of this offer?
Who’s behind Rocketspark
Rocketspark was founded by 4 New Zealanders in 2009 and now have clients throughout the world. We have a great team of designers, developers, and customer support experts who genuinely care about making your experience with Rocketspark a great one.
If I move to Rocketspark is there a risk, I’ll have to change again
Rocketspark is a financially sound and growing company. Our website builder is continually being improved with new features being launched regularly. While there are no guarantees in life we do plan to continue to offer our beautifully simple website builder for a long time to come.
Do I have to transfer my domain for the trial?
While on the free trial you can leave your domain name where it is and then transfer your domain to Rocketspark or simply point your domain to Rocketspark. If your domain is with Spark or any other domain provider you can leave your domain where it is, and we’ll provide instructions on how to connect your domain to Rocketspark.
Why is Rocketspark more expensive
Rocketspark is a high-quality service. Our websites are hosted in NZ which is costlier but does help with providing a faster website which does help your search rankings. We also provide 0800 number phone support and our email support team operate night and day 5 days a week.
Do I have to go to Rocketspark?
You don’t have to go with Rocketspark for your website and you can choose your own option. Rocketspark are the only provider that is providing a migration service for your website and Rocketspark’s free trial will allow you to experience the system before deciding to uptake their discounted subscription offer.
Is there a contract?
Your Rocketspark plan can be paid monthly or annually and you can cancel at any time. You can see our standard terms and conditions here. If Rocketspark registers a domain name for you the domain is registered in your name so that if you did decide to go elsewhere you can be confident you can transfer your domain.
Is Rocketspark part of Spark?
Although we share part of the same name we’re independent and unrelated companies. Rocketspark was launched in 2009 before Spark was yet a twinkle in someone’s eye.
Is there a catch?
There are no hidden catches with Rocketspark. Spark want to ensure their customers are well looked after and that is why they’re recommending Rocketspark. Similarly, we want to ensure that your transition is a great one which is why we’ve prepared special offers for you.