Your monthly data cap

you will automatically receive 10GB of additional data for $10. Once you exceed this, you can purchase a data extra of 10GB of data for $10 through MySpark.

Buying more data

If you do find yourself needing more data, it's simple to add our Data Extras. For $10 you can buy another 10GB of data, simply login to MySpark and click 'Buy Extras.' You can choose to buy a Data Extra as a one-off, or set it up to renew each month – it's your choice.

Availability

To get Wireless Broadband, you'll just need to live reasonably close to one of our selected 4G cell towers. Check your address to find out if it's available at your place.

Are there any services that aren’t supported on Wireless Broadband?

Yes, because the wireless landline works over the 4G network, some services that need a standard copper landline may work but are not supported for use:

- Monitored medical alarms and monitored security alarms that work over a phone line (please ask your alarm provider for more information on compatibility)

- Fax

- EFTPOS over the phone line

- Using the SKY remote on older SKY boxes that use the phone line to order SKY "pay per view" events or movies. You can still order these by calling SKY TV directly

Is Static IP available on Wireless Broadband?

No, Static IP is not currently available on Wireless Broadband connections.

What is Spark Wireless Broadband?

Spark Wireless Broadband is a fast and easy broadband service that uses Spark's super-fast 4G network. There are no installation costs, no copper cables, and no waiting for technicians to organise a connection, in fact, it takes just a few mins to get online once you have your Spark modem. Easy as!

Who can get it?

Rural Wireless Broadband is available in most rural areas. Just check your address above to see if you can get it at your work place. However, there may be areas where the coverage is not as great (due to the landscape, buildings or obstructions preventing quality signal). In case your coverage is blocked or weakened, we offer a 30 day money back network guarantee so if the signal isn't that great at your place, you can send the Spark Wireless Broadband Modem back to us and we'll refund you. This does not affect any rights you have under the Consumer Guarantees Act.

We're also piloting Business Wireless Broadband in urban areas on an invitation only basis. To see if you can get Spark Business Wireless Broadband, just check your address above. If it's not available at your work place yet, you can register your interest

You say it's easy to set up - how easy?

Wireless Broadband is so easy to set up. All you need to do is call us on 0800 830 830 to activate, plug in your modem and you're away. In most cases activation will be done within about 30 minutes. There is an instruction booklet that will come with your modem or watch this video

What about my landline service?

No problem – a wireless landline service is included with most of our wireless broadband bundles (unless you choose a Naked one without a landline) and calling will work the same as your current landline does today.

How fast is Wireless Broadband?

Wireless Broadband uses Spark's great 4G network. So you can expect a solid broadband connection that is similar in speed to a 4G connection, typically faster than ADSL broadband. The quality of your connection will depend on your signal strength which is affected by interference from things like concrete buildings, hills and valleys. In a nutshell, it will be slightly different for every customer.

How can I keep track of my usage, and what if I want more data?

It's super easy to keep track of your usage, you can see how much data you have left by logging into your account in MySpark. If you do find yourself needing more data, it's simple to add some more with our Data Extra. For $10 you can buy another 10GB of data. Just call 126 and follow the prompts. Easy as!

You'll need your Spark wireless number handy unless you're calling from your wireless landline. (This number looks like a mobile number and starts with 027. You can find this on your bill and in MySpark). You can buy a Data Extra as a one off, or set it up to renew each month - it's your choice.

How does the 30 day money back network guarantee work?

If you aren't 100% happy with your signal strength, or service is not available at your location, contact us and arrange to return your Spark Wireless Broadband modem in its original packaging and in as-new condition for a full refund of the purchase price and first month's access fees (excludes purchases of additional data). Our 30 day money back network guarantee doesn't affect any rights or remedies you may have under the Consumer Guarantees Act.

Does Wireless Broadband work in the event of a power outage?

No, Wireless Broadband will not work in the event of a power outage. If you have a wireless landline as part of your bundle, this also won't work, including the ability to make 111 calls. We recommend having a fully charged mobile phone on hand at all times, or using an uninterrupted power source (UPS) to keep your broadband and landline service working in the event of a power outage.

How do I connect all my devices to the new wireless broadband modem?

Your new modem will have a different WiFi network name so you'll need to set up your devices to connect to this. On your computer or other devices (i.e. mobile or tablet), just search for the new network. It will show up as SPARK-B315-XXXX (the exact name is shown on the sticker on the bottom of your modem). Choose that one, then enter the WiFi Key (case sensitive) to join the network. You'll find all this information on the bottom of your modem.

Can I take my modem with me to another location?

Despite this service running over the super-fast 4G mobile network, you are not able take your modem with you on-the-go. You can only use your Spark wireless broadband modem at the location you specify when you sign up for Wireless Broadband (the installed location). The connection won't work if you take it outside your installed location. The reason for this is because we need to be able to manage the network to ensure that all Spark customers using the network receive a reliable and consistent service. If you are moving and would like to use your Spark wireless broadband modem at your new address, contact us and we will let you know if you can continue to use the Wireless Broadband service at your new work place.

Will I need an extra antenna?

At this stage Spark Wireless Broadband isn't available in areas where you would require an external rooftop antenna to receive the service. You can use our Address Checker to see if Wireless Broadband is available at your work place.

Sign up with Spark for 24 months and a top-spec Modem is coming your way. Free.

Spark Modem for Wireless Broadband customers

• Huawei B315s Modem
• Spark 4G – up to 150Mbps
• WiFi 802.11b/g/n @ 2.4GHz wireless networking
• 4 x Gigabit Ethernet Lan Ports
• 1 x RJ11 port for Wireless Landline
• 1 x USB 2 port supporting external hard drives or a printer

Spark terms, conditions and charges apply.

Prices shown exclude GST

A 24 month term applies to all Business Wireless Broadband bundles, Wireless Landline and Naked Wireless Broadband.

Early termination fees of $199 applies.

^ Availability: There are a number of factors that can affect whether or not you can get Spark Broadband at your premises as well as the stability and performance of your Spark Broadband connection. For this reason and the other reasons set out here we do not guarantee service until installation is complete and your line has been tested.

† Speed: Stated speeds are based on theoretical maximums, and actual speeds will be affected by various factors including NZ and overseas networks, your modem and computer technology including WiFi capability, internal home wiring and other environmental factors.
Find out more

Free modem and standard connection on 24 month contract only. $13.00 excl. GST modem postage and handling fees apply.

Spark terms, conditions and charges apply.