Your monthly data cap

You'll automatically receive 10GB of additional data for $10. Once you use this up, you can buy a data extra of 10GB for $10 through MySpark.

Buying more data

If you do find yourself needing more data, you can add our data extras. For $10 you can buy another 10GB of data. Sign into MySpark and select Buy extras. You can choose to buy a data extra as a one-off, or set it up to renew each month.

Availability

To get Wireless Broadband, you'll need to be within range of one of our selected 4G cell towers. To find out if it's available at your place, check your address

Are there any services that aren’t supported on Wireless Broadband?

Yes. The Wireless landline works over the 4G network. Services that are only available on the copper network may still work but are not supported for use:

• Monitored medical alarms and monitored security alarms that work over a phone line. Ask your alarm provider for more information on compatibility.
• EFTPOS over the phone line
• Using the SKY remote on older SKY boxes that use the phone line to order SKY "pay per view" events or movies. You can still order these by calling SKY TV.

Is Static IP available on Wireless Broadband?

Yes, Static IP is now available on Wireless Broadband connections. Find out more

What is Spark Wireless Broadband?

Spark Wireless Broadband is a fast and easy broadband service that uses Spark's super-fast 4G network. There are no installation costs or copper cables, and you don't have to wait for technicians to organise a connection. In fact, it takes just a few minutes to get online once you have your Spark modem. Easy as!

Who can get it?

Wireless Broadband is available in most areas. Check your address above to see if you can get it at your workplace.

Note: In some areas coverage may not be as great. This is due to the landscape, buildings or obstructions preventing quality signal.

You say it's easy to set up - how easy?

To set up Wireless Broadband, call us on 0800 830 830 to activate, plug in your modem and you're away. In most cases activation will be done within about 30 minutes. An instruction booklet will come with your modem, or watch this video

What about my landline service?

No problem – a Wireless Landline service is included with most of our Wireless Broadband bundles (unless you choose a Naked one without a landline). Calling will work the same as it does on your current landline today.

How fast is Wireless Broadband?

Wireless Broadband uses Spark's great 4G network. So you can expect a solid broadband connection that is similar in speed to a 4G connection, typically faster than ADSL broadband. The quality of your connection will depend on your signal strength. Interference from things like concrete buildings, hills and valleys may affect signal strength. In a nutshell, it will be slightly different for every customer.

How can I keep track of my usage, and what if I want more data?

You can see how much data you have left by logging into your account in MySpark. If you do find yourself needing more data, it's simple to add some more with our data extra. For $10 you can buy another 10GB of data. Just call 126 and follow the prompts.

You'll need your Spark wireless number handy unless you're calling from your Wireless Landline. (This number looks like a mobile number and starts with 027. You can find this on your bill and in MySpark). You can buy a Data extra as a one-off, or set it up to renew each month.

Does Wireless Broadband work in the event of a power outage?

No, Wireless Broadband won't work if there is a power outage. If you have a Wireless Landline as part of your bundle, this also won't work. To make sure you can still make 111 calls, we recommend keeping a fully charged mobile phone on hand. An uninterrupted power supply (UPS) will also keep your broadband and landline service working during a power outage.

How do I connect all my devices to the new Wireless Broadband modem?

Your new modem will have a different WiFi network name so you'll need to set up your devices to connect to this. On your computer or other devices (such as a mobile or tablet), just search for the new network. It will show up as SPARK-B315-XXXX (the exact name is shown on the sticker on the bottom of your modem). Choose that one, then enter the WiFi Key (case sensitive) to join the network. You'll find all this information on the bottom of your modem.

Can I take my modem with me to another location?

Despite this service running over the super-fast 4G mobile network, you can't take your modem with you on the go. You can use your Spark Wireless Broadband modem only at the location you specify when you sign up for Wireless Broadband (the installed location). The connection won't work if you take it outside your installed location. This is because we must be able to manage the network so that all Spark customers receive reliable and consistent service. If you're moving and would like to use your Spark Wireless Broadband modem at your new address, contact us. We'll tell you if you can continue to use the Wireless Broadband service at your new workplace.

Will I need an extra antenna?

At this stage Spark Wireless Broadband isn't available in areas where you would require an external rooftop antenna to receive the service. Select Address Checker to see if Wireless Broadband is available at your workplace. Address Checker

Sign up with Spark for 24 months and a top-spec Modem is coming your way. Free.

Spark Modem for Wireless Broadband customers

• Huawei B315s modem
• Spark 4G – up to 150Mbps
• WiFi 802.11b/g/n @ 2.4GHz wireless networking
• 4 x Gigabit Ethernet Lan Ports
• 1 x RJ11 port for Wireless Landline
• 1 x USB 2 port supporting external hard drives or a printer

Spark terms, conditions and charges apply.

Prices shown exclude GST

A 24 month term applies to all Business Wireless Broadband bundles, Wireless Landline and Naked Wireless Broadband.

Early termination fees of $199 applies.

Availability: Several factors can affect whether Spark broadband is available at your premises as well as its stability and performance there. For the reasons set out here we don't guarantee service until installation is complete and your line has been tested.

Speed: Stated speeds are based on theoretical maximums, and actual speeds are subject to various factors. These include NZ and overseas networks, your modem and computer technology including WiFi capability, internal wiring and other environmental issues.
Find out more

Free modem and standard connection on 24 month contract only. $13.00 excl. GST modem postage and handling fees apply.

Spark terms, conditions and charges apply.