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What does the Spark Unlimited mobile plan include?

  • Unlimited Data – NZ data only
  • Unlimited Talk – NZ & AUS
  • Unlimited Text – NZ & AUS
  • Includes: Spotify, Lightbox, Thanks, 1GB WiFi/day
  • Important to know: After 22GB of usage max data speeds will reduce. No tethering or hotspot. Personal NZ use on mobile only.

What does Unlimited Data mean?

With the Spark Unlimited mobile plan, you will receive Unlimited Talk (NZ & AUS), Unlimited Text (NZ & AUS) and unlimited Data (NZ only) for your mobile. Unlimited NZ data means you can browse the Web, stream content, upload, download and play games. While there are no caps on how much data you use, after 22GB of data usage, Spark will reduce the maximum speed for the remainder of the billing cycle. Tethering and mobile hotspot use is prohibited and unlimited data is for use on  mobile devices only.

Who is eligible for the Spark Unlimited mobile plan?

Spark Consumer and Business customers.

How much is the Spark Unlimited mobile plan?

The Spark Freedom mobile plan costs $69.56 (excl. GST)

Are there any rules about what I can stream, or how I can use my data?

With the Spark Unlimited mobile plan, you can browse the Web, stream content, upload, download and play games. After 22GB of data usage, Spark will reduce the maximum speed for the remainder of the billing cycle. What this means in practice is while you will still be able to use your data like you did before, however you will experience some degradation (such as lower video resolution) when watching video, streaming or loading images. The actual data speed you achieve is dependent on a number of factors, including distance to the cell tower site.

Why does Spark exclude tethering and hotspots?

To protect the data experience for all customers on our network, the Spark Unlimited plan does not include mobile hotspot/tethering.

How will you know if I’m tethering or hotspotting?

Spark reserves the right to monitor data usage and customer volumes, to ensure customers are complying with our terms of use. Service may be slowed, suspended, terminated, or restricted for: misuse, or interference with our network.

What is the difference between the Unlimited mobile plan and the other $69.56 Open Term mobile plan?

The key difference relates to tethering and hotspotting. The $69.56 Open Term mobile plan allows tethering and hotspotting, whereas this activity is prohibited with the Unlimited mobile plan (this is so that we can protect the data experience for all customers on our network).

Is the Spark Unlimited plan compatible with tablets?

No, the Spark Unlimited plan is restricted for mobile use only, and cannot be used on any other device, including SIM enabled tablets., t-sticks, hotspots, or modems.

What if I put my SIM into one of your Spark wireless modems or t-stick?

The Spark Unlimited plan is restricted for mobile use only. Spark reserves the right to monitor data usage and customer volumes, to ensure customers are complying with terms of use. Service may be slowed, suspended, terminated, or restricted for: misuse, or interference with our network.

Can I share my Unlimited plan allocations: data, text and minutes?

The Spark Unlimited plan is a stand-alone plan. Spark Sharer plans cannot be added to this plan; therefore, no plan allocations can be shared with any other user. Prohibited use of tethering and hotspots also means that sharing data via these means is restricted.

Can Business customers get Lightbox?

Lightbox on the Spark Unlimited mobile plan is for personal use only. Lightbox terms apply, for personal use only (no commercial use or further distribution).

Is there a Spark Unlimited plan option for Term customers?

No, the Spark Unlimited plan is for mobile open term customers only, and excludes 24 month plans which include subsidies on the cost of the phone.

What if a term customer wants to transfer to the Spark Unlimited plan?

Pay Monthly customers who have a Minimum Term and want to move to any Open Term plan, including Spark Unlimited plan, will have to pay Disconnection Fees before connecting to an Open Term plan. Refer to our Schedule of Disconnection Fees and Termination Charges.

I’m on a Wireless Broadband plan, can I get Unlimited mobile Data?

No; the Spark Unlimited plan is not designed to replace home broadband. Tethering and hotspot use is prohibited, and data speeds will be monitored and may vary. Wireless Broadband provides a more suitable level of service to support the way customers use the internet at home.

Spark terms and charges apply. Saving spread over 24 months. Full phone cost must be repaid if exit before 24 months. If you move to a plan below $34.77/mth, monthly RRP savings will cease. Offer ends 20 November 2017. All prices exclude GST.

  • Spark customers can purchase the following plans only: Business Mail Essentials - 30GB $5.95 +GST user/month and Business Mail Premium - 50GB $11.95 +GST user/month.
  • You must have a Domain name in order to have your Spark Business Mail activated.
  • You may be subject to a credit check as a part of ‘Spark Business Mail’ ordering process.
  • Any request you make for Spark Business Mail additions, changes and deletions may take up to one working day to occur.
  • Spark Business Mail monthly charges will be billed on your account one month in advance.
  • Spark Business Mail is charged per mailboxes and by plan type.
  • Billing for ‘Spark Business Mail’ activated 'mid billing-cycle' will show a part month charged in arrears, plus the next month billed in advance. (For example: if you order 10 mailboxes from Spark on the 15th September. Your next bill will show: Pro-rated charges (part month charges) from 15th - 30th September plus one month in advance billing from 1st October - 31st October.
  • You can make a request to disconnect some of your ‘Spark Business Mail’ services online or by calling 0800 110 062. These requests may take up to one working day to occur and billing will cease at that time.
  • In the event of credit issues, your services will never be suspended without prior contact from an authorised Spark representative.
  • If you wish to completely cancel your Business Mail service please contact us on 0800 110 062 in order to process the request.
  • We will give you at least one months’ notice of any plan changes or pricing changes in line with our standard Spark Business terms and conditions.
  • We will give you written notice with a reasonable notice period outlining any changes to existing Spark Mail Services.
  • Each domain may have up to 50 mailboxes made up of any combination of Basic, Essentials and Premium mailboxes e.g. 10 Basic addresses and 5 Premium addresses.
  • Spark Business Mail plans are designed for businesses of 50 or less employees; if you require a service for 50 + employees please contact us on 0800 110 062 to discuss your requirements. We will contact you should your request exceed 50 mailboxes.
  • Each customer email address may only have one plan allocated against it at any one time.
  • You should be aware that if you downgrade your Business Mail Premium plan to Essentials there will be subsequent loss of functionality and mailbox size.
  • Domain and email must be purchased at same time. Available on Essential or Premium Mail plans. Credit will be applied to your bill. Spark T&C’s apply.
  • Spark customers can purchase the following plans only: Business Mail Essentials - 30GB $5.95 +GST user/month and Business Mail Premium - 50GB $11.95 +GST user/month.
  • You must have a Domain name in order to have your Spark Business Mail activated.
  • You may be subject to a credit check as a part of ‘Spark Business Mail’ ordering process.
  • Any request you make for Spark Business Mail additions, changes and deletions may take up to one working day to occur.
  • Spark Business Mail monthly charges will be billed on your account one month in advance.
  • Spark Business Mail is charged per mailboxes and by plan type.
  • Billing for ‘Spark Business Mail’ activated 'mid billing-cycle' will show a part month charged in arrears, plus the next month billed in advance. (For example: if you order 10 mailboxes from Spark on the 15th September. Your next bill will show: Pro-rated charges (part month charges) from 15th - 30th September plus one month in advance billing from 1st October - 31st October.
  • You can make a request to disconnect some of your ‘Spark Business Mail’ services online or by calling 0800 110 062. These requests may take up to one working day to occur and billing will cease at that time.
  • In the event of credit issues, your services will never be suspended without prior contact from an authorised Spark representative.
  • If you wish to completely cancel your Business Mail service please contact us on 0800 110 062 in order to process the request.
  • We will give you at least one months’ notice of any plan changes or pricing changes in line with our standard Spark Business terms and conditions.
  • We will give you written notice with a reasonable notice period outlining any changes to existing Spark Mail Services.
  • Each domain may have up to 50 mailboxes made up of any combination of Basic, Essentials and Premium mailboxes e.g. 10 Basic addresses and 5 Premium addresses.
  • Spark Business Mail plans are designed for businesses of 50 or less employees; if you require a service for 50 + employees please contact us on 0800 110 062 to discuss your requirements. We will contact you should your request exceed 50 mailboxes.
  • Each customer email address may only have one plan allocated against it at any one time.
  • You should be aware that if you downgrade your Business Mail Premium plan to Essentials there will be subsequent loss of functionality and mailbox size.
  • Domain and email must be purchased at same time. Available on Essential or Premium Mail plans. Credit will be applied to your bill. Spark T&C’s apply.
  • Spark customers can purchase the following plans only: Business Mail Essentials - 30GB $5.95 +GST user/month and Business Mail Premium - 50GB $11.95 +GST user/month.
  • You must have a Domain name in order to have your Spark Business Mail activated.
  • You may be subject to a credit check as a part of ‘Spark Business Mail’ ordering process.
  • Any request you make for Spark Business Mail additions, changes and deletions may take up to one working day to occur.
  • Spark Business Mail monthly charges will be billed on your account one month in advance.
  • Spark Business Mail is charged per mailboxes and by plan type.
  • Billing for ‘Spark Business Mail’ activated 'mid billing-cycle' will show a part month charged in arrears, plus the next month billed in advance. (For example: if you order 10 mailboxes from Spark on the 15th September. Your next bill will show: Pro-rated charges (part month charges) from 15th - 30th September plus one month in advance billing from 1st October - 31st October.
  • You can make a request to disconnect some of your ‘Spark Business Mail’ services online or by calling 0800 110 062. These requests may take up to one working day to occur and billing will cease at that time.
  • In the event of credit issues, your services will never be suspended without prior contact from an authorised Spark representative.
  • If you wish to completely cancel your Business Mail service please contact us on 0800 110 062 in order to process the request.
  • We will give you at least one months’ notice of any plan changes or pricing changes in line with our standard Spark Business terms and conditions.
  • We will give you written notice with a reasonable notice period outlining any changes to existing Spark Mail Services.
  • Each domain may have up to 50 mailboxes made up of any combination of Basic, Essentials and Premium mailboxes e.g. 10 Basic addresses and 5 Premium addresses.
  • Spark Business Mail plans are designed for businesses of 50 or less employees; if you require a service for 50 + employees please contact us on 0800 110 062 to discuss your requirements. We will contact you should your request exceed 50 mailboxes.
  • Each customer email address may only have one plan allocated against it at any one time.
  • You should be aware that if you downgrade your Business Mail Premium plan to Essentials there will be subsequent loss of functionality and mailbox size.
  • Domain and email must be purchased at same time. Available on Essential or Premium Mail plans. Credit will be applied to your bill. Spark T&C’s apply.

Spark terms and conditions apply. Offer ends 20 November 2017. Bonus data on $34.77, $52.17, $69.56 and $86.95 Business Open mobile plans only. After 12 months your data will revert to the standard plan allocation. To receive the offer, your plan must be renewed each month for 12 months. Includes upgrades and new connections. All prices exclude GST.

Spark terms and conditions apply. Offer ends 20 November 2017. Bonus data on $34.77, $52.17, $69.56 and $86.95 Business Open mobile plans only. After 12 months your data will revert to the standard plan allocation. To receive the offer, your plan must be renewed each month for 12 months. Includes upgrades and new connections. All prices exclude GST.

Spark terms and conditions apply. Offer ends 20 November 2017. Bonus data on $34.77, $52.17, $69.56 and $86.95 Business Open mobile plans only. After 12 months your data will revert to the standard plan allocation. To receive the offer, your plan must be renewed each month for 12 months. Includes upgrades and new connections. All prices exclude GST.

Spark terms and charges apply. Saving spread over 24 months. Full phone cost must be repaid if exit before 24 months. If you move to a plan below $34.77/mth, monthly RRP savings will cease. Offer ends 20 November 2017. All prices exclude GST. 

 

Spark terms and charges apply. Saving spread over 24 months. Full phone cost must be repaid if exit before 24 months. If you move to a plan below $34.77/mth, monthly RRP savings will cease. Offer ends 20 November 2017. All prices exclude GST. 

 

Spark terms and charges apply. Saving spread over 24 months. Full phone cost must be repaid if exit before 24 months. If you move to a plan below $34.77/mth, monthly RRP savings will cease. Offer ends 20 November 2017. All prices exclude GST. 

 

Spark terms and charges apply. Saving spread over 24 months. Full phone cost must be repaid if exit before 24 months. If you move to a plan below $34.77/mth, monthly RRP savings will cease. Offer ends 20 November 2017. All prices exclude GST. 

 

Spark terms and charges apply. Saving spread over 24 months. Full phone cost must be repaid if exit before 24 months. If you move to a plan below $34.77/mth, monthly RRP savings will cease. Offer ends 20 November 2017. All prices exclude GST. 

 

Spark terms and charges apply. Saving spread over 24 months. Full phone cost must be repaid if exit before 24 months. If you move to a plan below $34.77/mth, monthly RRP savings will cease. Offer ends 20 November 2017. All prices exclude GST.