With Voicemail extra on your mobile, you don't have to worry about missing calls when your phone is switched off, busy or you can't answer it…
Every call to your business will be answered, promptly and professionally. You can customise your voicemail messages and change them as often as you like to give your callers up-to-date information. And with the call forward option, you can make it easy for callers to try another number by simply pressing 0.
Using Voicemail extra
Already have Voicemail extra but need some more information on how to set up and use it? Check out our handy Mobile Voicemail user guide.
Some handy Voicemail Extra features
Access your voicemail with the press of a button
Just press and hold 1 on your mobile, or look for 'voicemail' in your contacts. If you are calling from another number, simply dial your mobile number, press * when you hear your greeting and enter your pin.
Call back the caller
While listening to a message, press # to call the person who left it. When you're finished talking and the other person hangs up you'll be connected straight back to your voicemail to continue going through your messages. These calls are charged as normal calls.
Change your greeting as often as you like - great for letting people know when you're away on holiday, or what times are best for them to call you.
Send a message to another Spark number
It's easy to leave a message in another Spark mailbox. Just dial voicemail, choose option 2 and follow the voice prompts. You'll be asked for the other person's 'mailbox number' - this is their phone number without the 0 at the front. So for mobile phone number 027 123 4567, the mailbox number will be 271234567, or for landline number 09 482 1234, the mailbox number will be 94821234.
Set up an alternative number that callers can be forwarded to by pressing '0' if they don't want to leave a message (only available with Pay monthly plans). All forwarded calls will be charged at the normal rate to your Spark mobile account, plus any charges that apply for retrieving your messages.
Check your mailbox from any phone
Use a landline or another mobile phone to listen to any Voicemail messages you have. Simply call your mobile number, press * as soon as you hear your greeting, enter your pin at the prompt and press #. Calls are charged at the normal mobile phone call rate to the account you are calling from.
Other handy shortcuts:
Delete the message: Press 3
Replay the message: Press 1
Rewind eight seconds: Press 7
Fast forward eight seconds: Press 9
Fast forward to end of message: Press 99
Voicemail Viewer allows you to see exactly who has left you a message on your mobile. Instead of seeing an icon on your mobile when you have a voice message, you receive a free text message notification.
The text message lets you see exactly who called, when the message was left and the length of the message. From there it's only one click to dial in and listen or call-back the caller.
Voicemail Viewer lets you pick the messages you want to listen to - a much smarter way to get voicemail.
Your usual access charge to voicemail applies when you click the link to listen to voicemail. If you select to call-back the caller your usual voice minute charges apply.
The price of Voicemail is...
|Voicemail extra feature||Cost|
|Voicemail extra monthly charge||Free on Business Share|
|Usage charge||Only 20c (18c excl GST) per call, no matter how long it takes|
|Send a message to a Spark mailbox||Free|
|Call back the caller||Charged as a normal call|
|Forward the caller to another number||Charged as a normal call|
How do I get Voicemail extra
To sign up for Voicemail extra, call us on 126.