Dedicated real-time self-service web portals for users and administrators. Lets you manage site and user features from any computer.
Desktop, mobile and tablet apps
Desktop, mobile and tablet apps combine a number of communication and collaboration functions normally performed by several different apps.
A virtual receptionist answers incoming calls and directs callers to specific departments or staff members via unique dialling options, for example, “Select one for sales, two for service, three for support.”
Ensure your customers’ calls get answered faster by distributing calls from a single assigned number to a defined group of users, such as sales or support.
Allows calls to queue until a team member assigned to the queue is available to pick up the call. Play customisable music for callers to listen to while they're on hold as well as customised entrance, wait and comfort messages.
The call centre feature adds another dimension to hunt groups and call queues. It’s perfect for businesses that have a dedicated inbound call centre.
A user-friendly web-based application designed for dedicated reception staff who receive and screen inbound calls.
Cloud Phone’s applications provide you with one seamless environment, whether you’re working in the office, at home or out on the road. Users can access the Cloud Phone applications and features from almost anywhere, across multiple devices (mobile, tablet or desktop).
Cloud Phone will help keep you in touch with your customers and colleagues. Features such as auto attendants, hunt groups, call queues and dedicated receptionist and call centre consoles mean you’ll never miss an opportunity and your customers can be sure they’re speaking to the right person.
Cloud Phone’s powerful features help you work better together as a team, even if you’re located across multiple locations. Collaboration features include My Room, instant messaging, status updates, audio and video conferencing and file and desktop sharing.
Cloud Phone is easily scalable to keep up with the changing needs of your business. You can add and remove users or additional features to match your business needs.
Safe and secure
Your information is stored securely in a data centre with state of the art security, access controls, certified security personnel and regulatory compliance. And because the system is cloud-based you can keep using it even if you don’t have access to your building.
Cloud Phone frees up your capital and makes it easy to plan ahead. There’s no expensive hardware to buy or maintenance fees to pay.
Options for Access
Cloud Phone can be supplied over the top of your existing internet connection or one of our business broadband plans. Or for a guaranteed quality of service, get Managed Access. This will give you dedicated voice and video connectivity using a combination of internet and managed data access.
PROFILES AND PRICING
Your Cloud Phone solution is made up of your choice of user profiles, your site package and any additional features, phones or headsets you require. You can mix and match to create a completely customised solution for your business.
Learn about the full range of features included with each profile.
A minimum of one site package is required for every Cloud Phone customer. This site package includes:
1 x Auto Attendent
1 x Call Queue
Music on hold
Please contact your local Business Hub for a full proposal including any IP Desk Phone, headsets or additional features you require.
THINGS YOU SHOULD KNOW
All prices shown exclude GST
You must have a minimum of two user profiles to sign-up for Cloud Phone
You must have a minimum of one monthly Site Package
You must sign up for a minimum term of 24-months
All users receive unlimited calls to standard New Zealand and Australian landline and mobile numbers
Cloud Phone should not be used for high volume contact centres, auto-dialling, continuous calling forwarding or any other activity that we consider to be non-standard
The standard Cloud Phone calling charges apply to all other international destination calls made from your IP Desk Phone, Desktop application, Mobile application and Tablet application
If your Cloud Phone solution requires additional Broadband and/or Mobile connections the charges are additional to your Cloud Phone charges
Changes to your Cloud Phone solution can be made by Spark on request. Depending on the type of request charges may apply
If you terminate prior to the expiry of the minimum term or remove more than 40% of your users, then Early Termination Fees will apply
Mobile and Tablet applications require iOS 10 and above, or Android 4.4 and above
File Sharing, Desktop Sharing, Outlook calendar integration and My Room Guest client access are not available on mobile devices
Full Cloud Phone terms and conditions are available here