If you call Spark on 120 about a fault or a problem with your mobile, landline or broadband connection, you’ll be put through to our Faults specialists. Here’s the customer service performance in our Faults queue.

Answered under 3 min

92%

Estimated callback time

0min.

Longest call wait time

0min.

Number of agents

34

If you call Spark (either on 123 or via our freephone numbers) and say you need to speak to someone about billing or any other enquiry, we’ll put you through to one of our Service specialists. Here’s the customer service performance in our Service queue.

Answered under 3 min

0%

Estimated callback time

0min.

Longest call wait time

0min.

Number of agents

1

If you call Spark (either on 123 or via our freephone numbers) and say you need to speak to someone about a new connection or moving house, we’ll put you through to one of our Sales specialists. Here’s the customer service performance in our Sales queue.

Answered under 3 min

0%

Estimated callback time

0min.

Longest call wait time

0min.

Number of agents

1

If you are a business customer and you call Spark on 0800 BUSINESS or 126, you’ll come through to our Business Specialists who can help you with your enquiry. Here’s the customer service performance for our Business queue.

Answered under 3 min

0%

Estimated callback time

0min.

Longest call wait time

0min.

Number of agents

0