Great news – we’ve now moved everyone over to our new, local email provider. So thanks for giving permission to move across your old emails, contacts and calendars. In case you missed the official period to give permission last year, we also had a last chance period that ended at 9am 13 April.
So with the new Xtra Mail platform now live, we hope you’re loving your email service.
Spark Xtra Mail registrations are now open. Learn more
Great news – we’ve now moved everyone over to our new, local email provider. So thanks for giving permission to move across your old emails, contacts and calendars. In case you missed the official period to give permission last year, we also had a last chance period that ended at 9am 13 April.
So with the new Xtra Mail platform now live, we hope you’re loving your email service.
Spark Xtra Mail registrations are now open. Learn more
Great news – we’ve now moved everyone over to our new, local email provider. So thanks for giving permission to move across your old emails, contacts and calendars. In case you missed the official period to give permission last year, we also had a last chance period that ended at 9am 13 April.
So with the new Xtra Mail platform now live, we hope you’re loving your email service.
Spark Xtra Mail registrations are now open. Learn more
If you use more than one device or computer to check your Xtra Mail accountsYour new webmail service has a crisp new look that makes it easier than ever to log in and use.
http://www.spark.co.nz/webmail Bookmark this link
Chances are you’ll find the answers in our Frequently Asked Questions below.
We've changed the way we protect, manage and store your emails by moving them home with the help of New Zealand's leading email security experts. That all happened between September 2016 and April 2017.
Spark is committed to New Zealand and New Zealanders. So we've chosen to partner with New Zealand's leading email security company, SMX.
We asked you to update your password and give us permission to bring over all your old emails, contacts and calendars to the new platform. You might’ve also needed to update some email settings, depending on the device you use to check your emails. Check out this handy tool to see if you still need to do that. If you use webmail, your bookmarks should now be updated to xtramail.co.nz
Not sure how to update your bookmarks? Find out how
There was an official period for you to give permission last year and a last chance period that ended at 9am 13 April. If you didn’t give permission before then, we’ve still have created an account for you. But we won’t have been able to move over all your old emails, contacts or calendars.
For the majority of people no, your email address won't have changed. We've only changed the way we protect, manage and store email, so you'll still be able to use your @xtra.co.nz email address.
A very small number of email addresses were created a long time ago and no longer comply with modern email address standards. For example, your address may have more than one consecutive dot (joe..bloggs@xtra.co.nz) or it may begin or end with a dot (.joe.blogs.@xtra.co.nz) If that's the case, you may need to change your address and we would have contacted you directly.
If we got in touch about your email aliases and didn’t hear back from you, we’ll have picked one for you so we could bring your data across.
Yes, but most of the changes are in the background, so you may not have noticed them at all. If you use webmail, you’ll notice a great new webmail experience at xtramail.co.nz with no advertisements. As you'd expect, the new system is fast and safe with stacks of storage. Benefits include:
Yes. We had a robust migration plan in place to make sure your private information was kept safe throughout the move.
As part of the email switch, you should have updated your password. But if you’ve forgotten your password or you want to change it now, you can get that sorted here.
Yes. As long as you have Spark broadband (home, Wireless Broadband or Mobile Broadband), we'll keep on covering the cost of your Xtra Mail email. In fact, the only time email isn't free is if you leave Spark. Even then, you can still keep your Xtra Mail for just $5.95 a month.
As long as you gave us permission, they shouldn't need updating. We've moved all your folders, contacts and calendars over to the new system so they'll be set up just as they were. If your folders or contacts were saved directly onto the hard-drive of your computer, our email server change won't have made any difference to you at all.
You can watch our how to video to learn more about the changes. There's also more on how to update your email settings here.
You'll also find detailed information, help and troubleshooting guides at spark.co.nz/help And if you're still having trouble, you can talk to one of our team by calling 0800 934 348.
In many cases, no. But if your system is set up using IMAP, you'll need to update your incoming and outgoing email settings as follows:
If you're not sure about email settings, use our handy tool to check your settings.
Many smartphones and tablets use IMAP settings for email. You should be able to tell by checking the settings in your email program. Look out for the word "POP" or "IMAP". If you're using POP settings, you don't need to do a thing. But if you're using IMAP settings you'll need to update them as follows:
If you're not sure about email settings, use our handy tool to check your settings.
No, if you use POP email, your settings will continue to work just as they did before. If you want to check your settings, they should be set up as follows:
If you're not sure about email settings, use our handy tool to check your settings.
Don't worry – it's very likely just a small typo in the new settings. For your mail to work – it needs absolutely every detail perfect. That means dots in precisely the right spot in the server names, every letter in its place and every setting just so.
So check your settings again, and you should be just fine! But if after this you’re still experiencing problems and can't fix the problem, you can talk to one of our team by calling 0800 934 348.
No, just go to xtramail.co.nz and you're good to go. In fact, our simple new webmail set up makes email easier than ever, on your computer or mobile.
Just bookmark xtramail.co.nz and you can send, receive, read and file your emails straight from your browser. Find out how
Unfortunately, because of a new update to email security, you'll no longer be able to access your other email accounts through the Xtra webmail platform.
If you still want to combine your email accounts, you can do that through a mail client instead of webmail.
If you use an email application like Outlook, then your emails are automatically downloaded and stored 'locally' on your computer. So if you need to update your email client for whatever reason, it might be a good idea to save any old emails you want to keep.
Absolutely. New registrations for Xtra Mail are now open so you can go ahead and sign up here.
