Get your refund sorted online

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GET YOUR REFUND SORTED, ONLINE

Make sure you get what's yours.

If you're a Spark customer, or have been in the past, there may be a credit balance on your account.

This could be because of:

Overpayment
A billing error
You were a Spark customer in the past and there was a credit balance on your final bill
Wire Maintenance Fee - if you paid for Spark’s Wire Maintenance service while on a Fibre or Wireless service

Either way, it's your money and we want to give it back.

If you recently got a letter or email from us, it will have the Spark account number the refund relates to, and how much you're owed. Fill in the form below to get your refund sorted.

We'll process your request within three to five business days. If we need to discuss this with you, we'll contact you.

Prepaid customers: If your request relates to a Prepaid mobile, please do not use this form. Contact us and our team will be able to help. Message our team
Call the Prepaid Helpdesk: 0800 32 32 32

First name *

Last name *

Email *

Confirm email *

Contact prefix *

Contact number *

Spark account number *

* I am the Spark account holder

Where do you want the refund to go? *

Refund to bank account or credit card. Note: Your refund will be deposited into your bank account or to the credit card that has been used to pay your account. If we are unable to do this, we will contact you.

Another Spark account

Donate to the Spark Foundation

Another Spark account must be a Pay Monthly account.

Account name *

Account number *

Donate to the Spark Foundation, the charitable organisation of Spark. Donating your account credit will go towards supporting our programmes. Please visit http://www.sparknz.co.nz/what-matters/foundation for more details.