1. First name*
  2. Last name*
  3. Separator
  4. Are you a Prepaid customer?*
  6. Separator
  7. Do you want to access your information or make a correction to your information? You can tick both options if applicable. You can change this later if you need to.*
  8. Separator
  11. If "other", please specify
  12. Separator
  13. Spark account number that this information relates to
  14. Phone number that the information relates to. Note: we may contact you on this number to verify that you’re the user of the mobile and able to request the information. If you're not the user of this number, please go back and use the form for requesting information about someone else.
  16. Separator
  18. Start date
  19. End date
  21. Separator
  22. Is your request urgent?*
  23. Do you need the information by a certain date? If yes, select the date here.
  24. Please tell us why your request is urgent
  25. Separator
  28. Phone number to contact you about this request
  29. Email address to contact you about this request
  30. Separator
  33. Separator
  34. Is there anything else you think we should know about your request? 
  36. SUBMIT
  37. Customer

If you’re a Prepaid customer, we’ll likely need a statutory declaration signed by you and by someone authorised to undertake statutory declarations. For example, a Justice of the Peace or lawyer. 

Download a statutory declaration template

You can provide this declaration to us when we get in touch about your request.

What personal information is your request about?*

Please note: we don’t hold the content of phone calls you make or receive. New and saved voicemail messages expire after 365 days.

What period of time does your request relate to?
For example, if you want records for all of 2019, select 1 January 2019 and 31 December 2019.

Other than when we phone you to verify your identity, how should we contact you about your request?*

Select all that apply

For personal information requests, how would you like to receive the information?*