How do I get Netflix?

Already have Spark broadband?

It’s easy to get Netflix on us, simply renew or upgrade your current home broadband plan to an unlimited plan in MySpark. Choose between:

  • Netflix on us for 6 months, on a 12 month unlimited broadband plan; or
  • Netflix on us for 12 months, on a 24 month unlimited broadband plan.
If you’ve joined Spark on a 12 or 24 month unlimited broadband plan in the last 3 months, you can get Netflix on us too.

Don’t have Spark broadband yet?

If you’re not already with Spark, joining us is simple. Click here to select an unlimited home broadband plan and choose between:

  • Netflix on us for 6 months, on a 12 month unlimited broadband plan; or
  • Netflix on us for 12 months, on a 24 month unlimited broadband plan.

Plan charges and an early exit fee of $199 applies. Netflix '2 Screen' plan, RRP $14.99/mth for 6 months (total value $89.94) or 12 months (total value $179.88). BYO Netflix compatible device. Offer ends 23/02/19. Additional terms apply.

Download the MySpark app to get Netflix on us

Our free smartphone app puts everything you need to know about your Spark broadband and mobile plans in one easy-to reach place. You can check your usage, change your data limit, top up, pay a bill and even activate Netflix on us if you’re on an eligible broadband plan.

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What do I get on a Netflix ‘2 screen’ plan?

A Netflix ‘2 screen plan’ allows you to stream on two devices at a time, and on High Definition when available. You can check which plan you are on anytime on the Netflix Your Account page.

What are the minimum broadband speed requirements for watching Netflix?

Netflix requires a minimum internet bandwidth of 2Mbps to access quality viewing of the content.

Slow or low quality video

Netflix will tailor the quality of a stream, if needed, to provide an uninterrupted viewing experience. A minimum of about 1-2Mbps is needed to get a consistent stream. For an optimal HD / Large screen experience, around 5-9Mbps is required.

Steps can be taken to improve broadband speeds by updating your home wiring and installing splitters and this is done as a matter of course with the installation of VDSL and Ultra Fibre. Also remember that if other users are on the internet consuming bandwidth in the home at the same time, the bandwidth available for Netflix could be reduced.

To support the online streaming of shows in high definition customers on:

  • ADSL will need to have broadband speeds of at least 7Mbps* upload (we suggest you check your broadband speed to be sure).
  • Ultra VDSL’s higher speeds (usually between 30 and 50Mbps*) mean that smooth streaming is more consistent, even when others are using your broadband connection.
  • Ultra Fibre usually has speeds of more than 30Mbps* upload which is up to 7x faster than ADSL even when using multiple devices in the home, thereby ensuring the best streaming experience.

* Indicative speeds. Individual customers may not experience these speeds due to a variety of factors such as distance to exchange or cabinet, house wiring, computer speed, number of connected devices, ages of connected devices, etc.

What devices can I watch Netflix on?

Netflix is an online video on demand service. You can stream Netflix from any Internet-connected device that offers a Netflix app, such as gaming consoles, Apple TVs, Google Chromecasts, DVD and Blu-ray players, Smart TVs, set-top boxes, home theatre systems and mobile phones and tablets. For a more detailed list, see the list of Netflix-ready Devices. Netflix terms apply https://www.netflix.com/termsofuse

Can I watch live TV on Netflix?

Netflix is an online video on demand service, which does not support live television. More detail on Netflix help and support can be found here.

What happens if I move house?

If you need to move house during the 12 or 24 month contract period, don't worry. As long as you remain a Spark unlimited home broadband customer you won't be charged an early exit fee. To find out more visit spark.co.nz/movehouse

What happens if I pay for my Netflix through iTunes or Apple TV?

You can still get the Spark credit - it’s just slightly more complicated as you have a few more steps to complete first.

Once you've moved to an eligible Spark plan, you need to cancel your Netflix account. Make sure you take note of your next billing date when you are completing this cancellation.

Don’t worry - even though you have cancelled your Netflix account, you can keep watching until your next billing date and your Netflix viewing profile won’t be deleted.

On your next billing date - this will display when you cancel your Netflix with iTunes - you need to log in to MySpark and click ‘Get Netflix’.

You’ll be redirected to the Netflix site where you can redeem your 6 or 12 months Netflix credit.

  1. Netflix offer is to the Netflix 2 Screens at a Time (HD) plan, $14.99 RRP per month.
  2. BYO Netflix compatible device. See https://devices.netflix.com/ for details.
  3. Offer is not redeemable or refundable for cash and cannot be exchanged for Netflix gift subscriptions.
  4. Only available on residential Spark broadband unlimited data plans with a 12 or 24 month contract. Early exit fee of $199 applies. Not available on Spark business plans. For eligible plans and charges see: spark.co.nz/shop/internet
  5. Offer must be redeemed before the final 3 months of the Spark broadband contract term.
  6. Spark Broadband Customer Terms and Conditions and Netflix Terms of use apply http://www.netflix.com/termsofuse
  7. One Netflix subscription per eligible Spark broadband service.
  8. Netflix offer ends February 23rd 2019.
  9. Streaming Netflix uses data. Data usage incurred from watching Netflix content online will count toward your monthly broadband or mobile data allowance.
  10. Netflix plans are subject to change
  11. This offer is applied as a credit on your Netflix account, calculated with reference to the “2 Screens at a time” Netflix HD plan. If you sign up to 6 months of Netflix (available on a 12 month Spark broadband contract) the total value of the offer is $89.94. If you sign up to 12 months of Netflix (available on a 24 month Spark broadband contract), the total value of the offer is $179.88
  12. You may apply the total value of the offer to a different Netflix streaming plan, but this may change the duration of the offer. For example, if you chose the 12 month Netflix on us offer (on a 24 month Spark broadband contract), you may apply the value ($179.88) to the Netflix Premium (UHD plan, which is $18.49/per month, but it will only provide for a maximum of 10 months on us. The remaining amount of the $179.88 will be applied to your Netflix account, but you will be responsible for any additional charges due to continue your Netflix service subscription.
  13. If you wish to continue subscribing to Netflix after your credit has been used up, the Netflix subscription charges for the plan you chose will apply. You will be billed for your Netflix subscription charges by Spark (instead of Netflix), except in the circumstances specified below.
  14. If you have an active Netflix subscription at the date you redeem this offer, you will return to being billed directly by Netflix after your credit is used up, unless you signed up to a previous Spark Netflix offer in which case we may still offer Spark billing.
  15. Spark will confirm whether you will be billed by Spark before your credit expires.
  16. You can cancel your Netflix subscription at any time.
  17. Customers may cancel this Netflix billing either through Spark or through their Netflix account (http://www.netflix.com/myaccount) at any time without penalty and without impact to their service where remaining credit is available.
  18. Spark reserves the right to change aspects of this promotion in accordance with its standard terms.
  19. Customer queries relating to the Netflix service should be directed to Netflix at http://help.netflix.com
  20. Queries relating to your broadband performance or Netflix billing on your Spark account should be directed to Spark.
  21. You may combine the Netflix offer with any other Spark offer you are eligible for at the date you sign up.
  1. Netflix offer is to the Netflix 2 Screens at a Time (HD) plan, $14.99 RRP per month.
  2. BYO Netflix compatible device. See https://devices.netflix.com/ for details.
  3. Offer is not redeemable or refundable for cash and cannot be exchanged for Netflix gift subscriptions.
  4. Only available on residential Spark broadband unlimited data plans with a 12 or 24 month contract. Early exit fee of $199 applies. Not available on Spark business plans. For eligible plans and charges see: spark.co.nz/shop/internet
  5. Offer must be redeemed before the final 3 months of the Spark broadband contract term.
  6. Spark Broadband Customer Terms and Conditions and Netflix Terms of use apply http://www.netflix.com/termsofuse
  7. One Netflix subscription per eligible Spark broadband service.
  8. Netflix offer ends February 23rd 2019.
  9. Streaming Netflix uses data. Data usage incurred from watching Netflix content online will count toward your monthly broadband or mobile data allowance.
  10. Netflix plans are subject to change
  11. This offer is applied as a credit on your Netflix account, calculated with reference to the “2 Screens at a time” Netflix HD plan. If you sign up to 6 months of Netflix (available on a 12 month Spark broadband contract) the total value of the offer is $89.94. If you sign up to 12 months of Netflix (available on a 24 month Spark broadband contract), the total value of the offer is $179.88
  12. You may apply the total value of the offer to a different Netflix streaming plan, but this may change the duration of the offer. For example, if you chose the 12 month Netflix on us offer (on a 24 month Spark broadband contract), you may apply the value ($179.88) to the Netflix Premium (UHD plan, which is $18.49/per month, but it will only provide for a maximum of 10 months on us. The remaining amount of the $179.88 will be applied to your Netflix account, but you will be responsible for any additional charges due to continue your Netflix service subscription.
  13. If you wish to continue subscribing to Netflix after your credit has been used up, the Netflix subscription charges for the plan you chose will apply. You will be billed for your Netflix subscription charges by Spark (instead of Netflix), except in the circumstances specified below.
  14. If you have an active Netflix subscription at the date you redeem this offer, you will return to being billed directly by Netflix after your credit is used up, unless you signed up to a previous Spark Netflix offer in which case we may still offer Spark billing.
  15. Spark will confirm whether you will be billed by Spark before your credit expires.
  16. You can cancel your Netflix subscription at any time.
  17. Customers may cancel this Netflix billing either through Spark or through their Netflix account (http://www.netflix.com/myaccount) at any time without penalty and without impact to their service where remaining credit is available.
  18. Spark reserves the right to change aspects of this promotion in accordance with its standard terms.
  19. Customer queries relating to the Netflix service should be directed to Netflix at http://help.netflix.com
  20. Queries relating to your broadband performance or Netflix billing on your Spark account should be directed to Spark.
  21. You may combine the Netflix offer with any other Spark offer you are eligible for at the date you sign up.
  1. Netflix offer is to the Netflix 2 Screens at a Time (HD) plan, $14.99 RRP per month.
  2. BYO Netflix compatible device. See https://devices.netflix.com/ for details.
  3. Offer is not redeemable or refundable for cash and cannot be exchanged for Netflix gift subscriptions.
  4. Only available on residential Spark broadband unlimited data plans with a 12 or 24 month contract. Early exit fee of $199 applies. Not available on Spark business plans. For eligible plans and charges see: spark.co.nz/shop/internet
  5. Offer must be redeemed before the final 3 months of the Spark broadband contract term.
  6. Spark Broadband Customer Terms and Conditions and Netflix Terms of use apply http://www.netflix.com/termsofuse
  7. One Netflix subscription per eligible Spark broadband service.
  8. Netflix offer ends February 23rd 2019.
  9. Streaming Netflix uses data. Data usage incurred from watching Netflix content online will count toward your monthly broadband or mobile data allowance.
  10. Netflix plans are subject to change
  11. This offer is applied as a credit on your Netflix account, calculated with reference to the “2 Screens at a time” Netflix HD plan. If you sign up to 6 months of Netflix (available on a 12 month Spark broadband contract) the total value of the offer is $89.94. If you sign up to 12 months of Netflix (available on a 24 month Spark broadband contract), the total value of the offer is $179.88
  12. You may apply the total value of the offer to a different Netflix streaming plan, but this may change the duration of the offer. For example, if you chose the 12 month Netflix on us offer (on a 24 month Spark broadband contract), you may apply the value ($179.88) to the Netflix Premium (UHD plan, which is $18.49/per month, but it will only provide for a maximum of 10 months on us. The remaining amount of the $179.88 will be applied to your Netflix account, but you will be responsible for any additional charges due to continue your Netflix service subscription.
  13. If you wish to continue subscribing to Netflix after your credit has been used up, the Netflix subscription charges for the plan you chose will apply. You will be billed for your Netflix subscription charges by Spark (instead of Netflix), except in the circumstances specified below.
  14. If you have an active Netflix subscription at the date you redeem this offer, you will return to being billed directly by Netflix after your credit is used up, unless you signed up to a previous Spark Netflix offer in which case we may still offer Spark billing.
  15. Spark will confirm whether you will be billed by Spark before your credit expires.
  16. You can cancel your Netflix subscription at any time.
  17. Customers may cancel this Netflix billing either through Spark or through their Netflix account (http://www.netflix.com/myaccount) at any time without penalty and without impact to their service where remaining credit is available.
  18. Spark reserves the right to change aspects of this promotion in accordance with its standard terms.
  19. Customer queries relating to the Netflix service should be directed to Netflix at http://help.netflix.com
  20. Queries relating to your broadband performance or Netflix billing on your Spark account should be directed to Spark.
  21. You may combine the Netflix offer with any other Spark offer you are eligible for at the date you sign up.

Top features

Watch on your TV

You'll need a compatible device like a Smart TV, PlayStation, Xbox, Chromecast, Apple TV, or Blu-ray player. Netflix terms apply.

Watch instantly or download for later

Available on phone and tablet, wherever you go. Netflix terms apply.

Use any computer

Watch on Netflix.com whenever you're online. Netflix terms apply.

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