What do I get on a Netflix standard plan?
A Netflix Standard Plan allows you to stream on two devices at a time, and on High Definition when available. You can check which plan you are on anytime from the Netflix Your Account page.
What are the minimum broadband speed requirements for watching Netflix?
Netflix requires a minimum internet bandwidth of 2Mbps in order to access quality viewing of the content.
Slow or low quality video
Netflix will tailor the quality of a stream, if needed, to provide an uninterrupted viewing experience. A minimum of about 1-2Mbps is needed to get a consistent stream. For an optimal HD / Large screen experience, around 5-9Mbps is required.
Steps can be taken to improve broadband speeds by updating your home wiring and installing splitters and this is done as a matter of course with the installation of VDSL and Ultra Fibre. Also remember that if other users are on the internet consuming bandwidth in the home at the same time, the bandwidth available for Netflix could be reduced.
To support the online streaming of shows in high definition customers on:
- ADSL will need to have broadband speeds of at least 7Mbps* upload (we suggest you check your broadband speed to be sure).
- Ultra VDSL’s higher speeds (usually between 30 and 50Mbps*) mean that smooth streaming is more consistent, even when others are using your broadband connection.
- Ultra Fibre usually has speeds of more than 30Mbps* upload which is up to 7x faster than ADSL even when using multiple devices in the home, thereby ensuring the best streaming experience.
* Indicative speeds. Individual customers may not experience these speeds due to a variety of factors such as distance to exchange or cabinet, house wiring, computer speed, number of connected devices, ages of connected devices, etc.
What devices can I watch Netflix on?
Netflix is an online video on demand service. You can stream Netflix from any Internet-connected device that offers a Netflix app, such as gaming consoles, DVD and Blu-ray players, Smart TVs, set-top boxes, home theatre systems and mobile phones and tablets. For a more detailed list, see the list of Netflix-ready Devices. Netflix terms apply. help.netflix.com/legal/termsofuse
Can I watch live TV on Netflix?
Netflix is an online video on demand service, which does not support live television.
More detail on Netflix help and support can be found here.
What happens if I move house?
If you need to move house during the 24 month contract period, don't worry. As long as you remain a Spark residential unlimited broadband customer we won't charge you an early exit fee.
What happens if I pay for my Netflix through iTunes or Apple TV?
You can still get the Spark credit - it’s just slightly more complicated as you have a few more steps to complete first.
Once you've moved to an eligible Spark plan, you need to cancel your Netflix account. Make sure you take note of your next billing date when you are completing this cancellation.
Don’t worry - even though you have cancelled your Netflix account, you can keep watching until your next billing date and your Netflix viewing profile won’t be deleted.
On your next billing date - this will display when you cancel your Netflix with iTunes - you need to log in to MySpark and click the Activate Netflix button.
You’ll be redirected to the Netflix site where you can redeem your 12 months Spark credit.
