A Netflix Standard (HD) Streaming Plan allows you to stream on two devices at a time, and on High Definition when available. You can check which plan you are on anytime on the Netflix Your Account page.

Netflix requires a minimum internet bandwidth of 2Mbps to access quality viewing of the content.

Netflix will tailor the quality of a stream, if needed, to provide an uninterrupted viewing experience. A minimum of about 1-2Mbps is needed to get a consistent stream. For an optimal HD / Large screen experience, around 5-9Mbps is required.

Steps can be taken to improve broadband speeds by updating your home wiring and installing splitters and this is done as a matter of course with the installation of VDSL and Fibre. Also remember that if other users are on the internet consuming bandwidth in the home at the same time, the bandwidth available for Netflix could be reduced.

To support the online streaming of shows in high definition customers on:

• ADSL will need to have broadband speeds of at least 7Mbps* upload (we suggest you check your broadband speed to be sure).
• VDSL’s higher speeds (usually between 30 and 50Mbps*) mean that smooth streaming is more consistent, even when others are using your broadband connection.
• Fibre usually has speeds of more than 30Mbps* upload which is up to 7x faster than ADSL even when using multiple devices in the home, thereby ensuring the best streaming experience. Unplan and Unplan Entertainment on Fibre start at Fibre Basic. Speed Upgrades available to purchase in addition to monthly plan cost.
• Wireless Broadband uses our super-fast 4G network. We’re so sure you’ll love Wireless Broadband’s speed and reliability to do your online tasks like checking email, social media, news, watching videos and more. Only available on Unplan Wireless Plans.

* Indicative speeds. Individual customers may not experience these speeds due to a variety of factors such as distance to exchange or cabinet, house wiring, computer speed, number of connected devices, ages of connected devices, etc.

Netflix is an online video on demand service. You can stream Netflix from any Internet-connected device that offers a Netflix app, such as gaming consoles, Apple TVs, Google Chromecasts, DVD and Blu-ray players, Smart TVs, set-top boxes, home theatre systems and mobile phones and tablets. For a more detailed list, see the list of Netflix-ready Devices. Netflix terms apply https://www.netflix.com/termsofuse

Netflix is an online video on demand service, which does not support live television. More detail on Netflix help and support can be found here.

If you need to move house during the 12 or 24 month contract period, don't worry. As long as you remain a Spark unlimited home broadband customer you won't be charged an early exit fee. To find out more visit www.spark.co.nz/move, or call us.

You can still get the Spark credit - it’s just slightly more complicated as you have a few more steps to complete first.

Once you've moved to an eligible Spark plan, you need to cancel your Netflix account. Make sure you take note of your next billing date when you are completing this cancellation.

Don’t worry - even though you have cancelled your Netflix account, you can keep watching until your next billing date and your Netflix viewing profile won’t be deleted.

On your next billing date - this will display when you cancel your Netflix with iTunes - you need to log in to MySpark and click ‘Get Netflix’.

You’ll be redirected to the Netflix site where you can redeem your 6 or 12 months Netflix credit.