Protect your family and friends with Net Shield

Net Shield Basic is free of charge for Spark broadband customers. This includes blocking harmful content and searching safely. Netshield Premium provides even more control with filters, parental control and specific website blocking for $4.95 per month.

Block harmful content

Basic filters that block pornography, illegal, abusive and graphic content. Search safely knowing excplicit content is being blocked.

Parental control

Restrict access to the internet at certain times of the day. Allow access to only certain websites to keep your family safe.

Set content restrictions

Filter content with category filters such as weapons, alochol and gambling. Block and allow specific websites with Netshield Premium.

Benefits of Net Shield Basic and Premium protection

Features Basic Premium
Block harmful content Included Included
Search safely Included Included
Set content restrictions   Included
Time of day control   Included
Block and allow access to specific websites   Included
Lock down internet use   Included


Net Shield Basic

Get Net Shield Basic for free, when you're with Spark on an eligible Broadband plan. To activate the Net Shield security tool from Spark, go to your online MySpark account 

Get Net Shield


Upgrade to Net Shield Premium for an additional $4.95 per month via your MySpark account.

Go to MySpark

Popular questions about Net Shield

Net Shield blocks websites by category. For example, the alcohol and tobacco category blocks all websites that sell or encourage the use of alcohol and tobacco. Premium users can choose the strength of the filter, while Net Shield Basic uses a Low Filter.

Other categories include weapons, gambling, chat and forums, abusive content, illegal activity, dating, entertainment, file sharing, gaming, adult content and social media.

Website categorisation is managed by a third-party partner of Spark. Some websites are always accessible, including Spark-related websites, public service and government websites. Spark defines and manages this list. This list is subject to change at any time. On rare occasions content can be accessed if it has not been categorised.

The level of protection you set on Net Shield works across any device connected to your broadband network, so you don’t have to change the settings on each one. This does mean it’s not possible to change the settings for specific devices.

Net Shield is managed by you from your MySpark account, so settings can't be changed. However people will be able to use mobile data, apps or a VPN.


Net Shield is available to all residential and business customers with a Spark broadband plan. If you cancel your broadband service, your Net Shield subscription will also be cancelled.

The number of websites that can be blocked or allowed is limited:

  • Residential broadband customers - 10 websites
  • Business broadband customers - 20 websites

Learn more about Net Shield

Below you will find a list content categories that will be blocked with a High, Medium or Low Filter.

Net Shield Basic applies the Low Filter only.

Net Shield Premium allows you to select a High, Medium or Low filter. You can also create your own Custom Filter and select the content categories you'd like to block.

1. Terms

These Terms of Service explain how Net Shield works. These terms are part of the contract between you as a customer and Spark as the provider of the Net Shield service. By activating Net Shield, you acknowledge that you have read, understood and agree to these Terms.

In these terms, Spark may be referred to as we, ours or us.

Spark’s Standard Residential and Residential Broadband Terms also apply:

See Standard Residential terms

See Residential Broadband terms

If Net Shield terms conflict with Spark's other terms, the other terms will override the Net Shield terms.

2. Options

There are two options available to both residential and business customers:

  1. Basic: This option is free for Spark broadband customers
  2. Premium: This option is available for $4.95 per month, inclusive of GST

You can pick which option to activate from your online MySpark account. You can switch between these two options at any time.

3. Minimum Term

If you are using the Premium option and then terminate it, the charges will be pro-rated for that month.

4. Exclusions

In no event will Spark, its related parties, and third-party suppliers (and our respective directors, officers, employees, agents and contractors) be liable for any direct, indirect, special, or consequential losses or damages of whatsoever kind arising out of your use of or access to Net Shield, whether based on breach of contract, tort (including negligence), product liability or otherwise.

Except as expressly set out in these Terms, Spark excludes all warranties which may be implied into these Terms by law, to the extent permitted by law.

In addition to the above exclusions, the exclusions and limitations on Spark’s liability that are set out in Spark’s Standard Residential and Standard Business Terms also apply. Please read all terms carefully.

5. Other Terms

Spark will provide the Net Shield service using reasonable skill and care. However, no internet filtering service is perfect or fail-safe. Net Shield does not replace parental or management supervision of internet use. Net Shield is thus provided on a “best efforts” basis. Net Shield cannot provide 100% coverage across all internet traffic.

Net Shield does not:

  • control apps that your child can download;
  • control apps that your child can use;
  • block in-app purchases;
  • control screen-time;
  • read text messages;
  • provide locator or location history services;
  • provide notifications when someone enters a specific location;
  • provide device identification; or
  • provide profile-specific firewall, VPN, antivirus or anti-malware protection.

Net Shield does not cover you, if:

  1. You are connecting to any WiFi network besides your broadband
  2. You use a non-Spark DNS (like Open DNS) because Net Shield works as a DNS (Domain Name System)
  3. You connect to the Internet via a VPN or proxy server

Spark is unable to provide specific performance guarantee or otherwise represent that Net Shield will be a perfect or fail-safe internet content filtering service.

We may amend these Terms, or introduce new fees or change existing fees for your use of Net Shield, by giving you at least one month’s notice before any changes take effect. If we change any Terms, your continued use of the Net Shield service indicates that you accept the changes.

Spark reserves the right at anytime to change, extend or discontinue – either temporarily or permanently – all or any part of the Net Shield service upon provision of reasonable notice to you. Spark will not be liable to you or any third party for any such modification or discontinuance of the service.

New Zealand law governs these Terms, and any other terms that apply to the provision of Net Shield service and the New Zealand courts shall have non-exclusive jurisdiction over any dispute arising.

For all notices relating to Net Shield service, contact Spark customer service.