What can I do with Net Shield?

Net Shield Basic is free for Spark broadband customers. This includes blocking harmful content and searching safely. For even more control over filters, get Net Shield Premium for $4.95 per month.

Block harmful content

Automatically restrict webpages with inappropriate content.

Search safely

Block explicit images, videos and websites from search results in Google and Bing.

Customised filter strength

Pick from High or Restricted, Medium or Mature and Low or General – or set a Custom filter.


Choose when to turn on filtering by time of day.

Allow specific websites

Block or allow specific websites by domain.

Allowed website only

Restrict users to certain approved websites.

1. What does Net Shield block?

Net Shield blocks websites by category. For example, the alcohol and tobacco category blocks all websites that sell or encourage the use of alcohol and tobacco. Premium users can choose the strength of the filter, while Net Shield Basic uses a Low Filter.

Other categories include weapons, gambling, chat and forums, abusive content, illegal activity, dating, entertainment, file sharing, gaming, adult content and social media.

Website categorisation is managed by a third-party partner of Spark. Some websites are always accessible, including Spark-related websites, public service and government websites. Spark defines and manages this list. This list is subject to change at any time. On rare occasions content can be accessed if it has not been categorised.

The level of protection you set on Net Shield works across any device connected to your broadband network, so you don’t have to change the settings on each one. This does mean it’s not possible to change the settings for specific devices.

2. Can my kids (or staff) get around it?

Net Shield is managed by you from your MySpark account, so settings can't be changed. However people will be able to use mobile data, apps or a VPN.

3. Do you record information about me?

Your privacy is important to us. Net Shield isn't watching what you're doing. It doesn't provide any information to third parties. In fact, it performs the same function as a Domain Name System (DNS). This means that when you load internet content, you will see either the website or a warning page from Net Shield.4. What devices does Net Shield work with?

Once Net Shield has been activated, it protects every device that’s connected to your Spark broadband network via WiFi or Ethernet. This includes:

  • smartphones
  • laptops
  • computers
  • tablets
  • game consoles

Note: Net Shield can't protect you if you're browsing using 3G or 4G. Net Shield isn't a form of antivirus. We recommend you install dedicated antivirus software for each of your devices. For Windows, try McAfee from Spark.

4. Who can get Net Shield?

Net Shield is available to all residential and business customers with a Spark broadband plan. If you cancel your broadband service, your Net Shield subscription will also be cancelled.

The number of websites that can be blocked or allowed is limited:

  • Residential broadband customers - 10 websites
  • Business broadband customers - 20 websites

Learn more about Net Shield

1. Terms

These Terms of Service explain how Net Shield works. These terms are part of the contract between you as a customer and Spark as the provider of the Net Shield service. By activating Net Shield, you acknowledge that you have read, understood and agree to these Terms.

In these terms, Spark may be referred to as we, ours or us.

Spark’s Standard Residential and Residential Broadband Terms also apply:

See Standard Residential terms

See Residential Broadband terms

If Net Shield terms conflict with Spark's other terms, the other terms will override the Net Shield terms.

2. Options

There are two options available to both residential and business customers:

  1. Basic: This option is free for Spark broadband customers
  2. Premium: This option is available for $4.95 per month, inclusive of GST

You can pick which option to activate from your online MySpark account. You can switch between these two options at any time.

3. Minimum Term

If you are using the Premium option and then terminate it, the charges will be pro-rated for that month.

4. Exclusions

In no event will Spark, its related parties, and third-party suppliers (and our respective directors, officers, employees, agents and contractors) be liable for any direct, indirect, special, or consequential losses or damages of whatsoever kind arising out of your use of or access to Net Shield, whether based on breach of contract, tort (including negligence), product liability or otherwise.

Except as expressly set out in these Terms, Spark excludes all warranties which may be implied into these Terms by law, to the extent permitted by law.

In addition to the above exclusions, the exclusions and limitations on Spark’s liability that are set out in Spark’s Standard Residential and Standard Business Terms also apply. Please read all terms carefully.

5. Other Terms

Spark will provide the Net Shield service using reasonable skill and care. However, no internet filtering service is perfect or fail-safe. Net Shield does not replace parental or management supervision of internet use. Net Shield is thus provided on a “best efforts” basis. Net Shield cannot provide 100% coverage across all internet traffic.

Net Shield does not:

  • control apps that your child can download;
  • control apps that your child can use;
  • block in-app purchases;
  • control screen-time;
  • read text messages;
  • provide locator or location history services;
  • provide notifications when someone enters a specific location;
  • provide device identification; or
  • provide profile-specific firewall, VPN, antivirus or anti-malware protection.

Net Shield does not cover you, if:

  1. You are connecting to any WiFi network besides your broadband
  2. You use a non-Spark DNS (like Open DNS) because Net Shield works as a DNS (Domain Name System)
  3. You connect to the Internet via a VPN or proxy server

Spark is unable to provide specific performance guarantee or otherwise represent that Net Shield will be a perfect or fail-safe internet content filtering service.

We may amend these Terms, or introduce new fees or change existing fees for your use of Net Shield, by giving you at least one month’s notice before any changes take effect. If we change any Terms, your continued use of the Net Shield service indicates that you accept the changes.

Spark reserves the right at anytime to change, extend or discontinue – either temporarily or permanently – all or any part of the Net Shield service upon provision of reasonable notice to you. Spark will not be liable to you or any third party for any such modification or discontinuance of the service.

New Zealand law governs these Terms, and any other terms that apply to the provision of Net Shield service and the New Zealand courts shall have non-exclusive jurisdiction over any dispute arising.

For all notices relating to Net Shield service, contact Spark customer service.

What can I do with McAfee?

Spark offers McAfee to broadband customers. Browse, shop, download and email safely and securely.

Stop viruses

Frequent computer scans keep you safe from dangerous emails and risky web content.

Real-time protection

Risk-detection features flag suspicious web addresses and block stealthy botnet software.

Two-way firewall

Additional security for your PC prevents hackers from stealing your personal information.

Portable device scan

Before letting you access portable devices, McAfee scans USB and other removable drives for malware.

Pre-install scan

When you install the software, it scans and removes viruses, trojans and rootkits.

1. Who can get McAfee?

The following customers with an Xtra Mail account can have up to five McAfee licenses for free:

  • Spark broadband customers
  • Spark Mobile Broadband customers with a Pay Monthly plan (excludes Spark Prepaid and Pay Monthly casual rate plans and all data extra plans)
  • Some Spark Internet account holders are eligible for a McAfee licence as long as they remain account holders.

2. How do I install McAfee?

Log into MySpark and go to the security section. Download the Spark Security Suite and follow the on-screen installation instructions.

Not all computers can run McAfee from Spark. Please ensure your computer meets the minimum system requirements:

  • Operating system: Microsoft Windows Vista SP1 or higher (32-bit and 64-bit) or Windows 7, 8, 8.1, 10 (32-bit and 64-bit)
  • RAM: 1GB RAM for Vista and Windows or 2GB RAM for Windows 8 and above
  • Hard drive: At least 500MB free drive space – the install package is 150MB
  • Processor: At least 1GHz processor

McAfee will not work on computers with Apple macOS or phones.

Please contact Spark's customer service team if you experience any difficulty downloading or installing McAfee. Contact Spark customer service

The Spark Security Suite is described in:

  • These Spark Security Suite terms (describing any service limitations and what charges may apply)
  • The Spark Security Suite product pages (describing the service)
  • The questions and answers about Spark Security Suite pages (describing the service)

Together these Web pages make up the "Service Description" for Spark Security Suite. Your use of the Spark Security Suite is subject to these and to the McAfee End User Licence Agreement. Spark’s Standard Residential and Residential Broadband Terms also apply:

The Spark Security Suite is designed primarily for home users and small or home businesses. You will need a separate licence for each computer, laptop or device that you want to protect using the Spark Security Suite.

You must keep the default option of having the updates automatically enabled in the Spark Security Suite to ensure your computer has the most up to date protection the Security Suite can provide. Remember, all data downloaded, including the initial download and these updates, will have an impact on your internet plan's monthly data allowance.

Spark does not guarantee or otherwise represent that all Internet Security threats will be detected, prevented and / or removed.

Spark reserves the right at any time to modify, extend or discontinue, either permanently or temporarily, all or any part of the Spark Security Suite without notice. Spark will not be liable to you or any third party for any such modification or discontinuance of the service.

Spark is unable to provide specific performance guarantees due to the limitations of the technology on which it is based and may be adversely affected by network performance and other operational factors beyond Spark's control.

Join Spark Broadband

Not with Spark broadband yet? Choose a Spark broadband plan. Once you’ve got it up and running, turn on Net Shield and McAfee from your MySpark online account.  

Join Spark