Prepare to watch.

 

Whether you’re watching a movie on Netflix, hammering the latest series on Lightbox, or passionately backing your favourite team on Spark Sport, there’s a chance you could experience some streaming issues. Or if you just want to know what the fuss is all about, here’s a few helpful tips to see if your home’s set up and ready to go!

A connection check will let you know if your internet is fast enough to stream without any issues. It’s best to run a connection check on the device or technology you’ll be using, between the peak times of 8pm-9pm.

 

Once you’ve got your connection speed, look below the connection check to see what it means for your viewing experience.

TV and Smart TVs

Got a new 2019 Samsung Smart TV?

The Spark Sport app should auto-install when you first set up the TV. If you have a compatible 2017 and 2018 Samsung TV, you can download the Spark Sport app on to your TV.

Got a 2017+ Sony Android TV?

The Spark Sport app is available on select 2017+ Sony Android TVs. Find out how to download the app

Got a 2017+ Sony Android TV?
The Spark Sport app is available on 2017+ Panasonic Smart TVs. Find out how to download the app

Google Chromecast

A Google Chromecast plugs into the HDMI port of your TV and uses your home WiFi to stream from your device onto your TV. When watching something on the Spark Sport app, just click the Chromecast icon, at the top right-hand side of the screen, to cast to your TV. You can also cast from the player in a Chrome browser. Go to Spark Sport

The New Freeview Recorder or The SmartVU X

Got a Freeview SmartVU streaming device?

You can download and watch Spark Sport on your Freeview SmartVU streaming device. For more details go to Spark Sport help

Got a Freeview A2 recorder?

You can download Spark Sport onto your Freeview A2 Recorder. Follow the steps at Spark Sport help

Apple TV

The Spark Sport app is available for the Generation 4 Apple TV (Apple TV HD and also Apple TV 4K.) To download the Spark Sport app, follow the instructions:

  1. Turn on your Apple TV. On the home screen, select the App Store icon and click to open it.
  2. In the top menu of the App Store, scroll across to ‘search’ and type in ‘Spark Sport’.
  3. Select the Spark Sport app and click ‘get’ to download it.
  4. Return to the Apple TV homepage - once it has finished downloading, the Spark Sport app should show here.

Go to Spark Sport

Laptop and Desktop

You can also catch the action from the Spark Sport website, either on your laptop or desktop computer.

Spark Sport is available on Windows 7, 8 and 10 and MacOS X on the following browsers: Chrome, Firefox and Safari. An HDMI cable used to connect a laptop to a screen or TV works fine.

However, as with all streaming methods, we recommend you test your set up in advance. An HDMI cable used to connect a phone to a screen or TV will not work.

Go to Spark Sport

Mobile Devices

If you’re out and about, sometimes you’ll want to watch the action from your smartphone. To do this head to the App Store or Google Play Store and download the app. The Spark Sport app works on iOS 10 and above and Android 5.0 and above.

Spark Sport will use your mobile data for streaming if you are not connected to WiFi.

See Spark Sport help for more information on data usage.

Go to Spark Sport

TV and Smart TVs

Good news, Smart TVs already have Netflix on them, ready for you to watch. There’s no need to add another device.

Go to Netflix

Google Chromecast

You can stream from Android and iPhone, and enjoy hundreds of Android or iPhone apps, and play or pause directly from your phone. See your laptop on your TV, mirror your laptop screen to your TV with your Chrome browser. Surf the web or see your media on the big screen. Turn your Android or iOS tablet into an even better entertainment centre. Just tap the ‘Cast’ button in any compatible app.

PlayStation

Play movies as well as games. You can also watch Netflix on a variety of game consoles.

Go to Netflix

Apple TV

Apple TV 4K lets you watch movies in 4K HDR and with Dolby Atmos sound. It has content from apps like Netflix and YouTube TV. And coming 9 November, original stories premiere on Apple TV+. And now Apple TV 4K is even easier to enjoy with a new Home screen and experiences designed to make TV more immersive and personal.

Laptop and Desktop

Netflix is optimised for today’s most popular browsers so you can watch on your PC or laptop.

Go to Netflix

Mobile Devices

It’s easy to watch Netflix from anywhere. If it’s not already on your phone or tablet, you can download the free Netflix app from the Apple App Store, Google Play, or the Windows Phone Store.

Go to Netflix

TV and Smart TVs

To watch on your Smart TV, just download the Lightbox app. It's available for selected 2013 or later Samsung Smart TVs, 2014 or later Panasonic Smart TVs, 2013 or later LG Web OS Smart TVs, and 2014-16 Sony Smart TVs.

You can also watch on any TV with an HDMI port using Chromecast, Apple TV, or your computer connected via HDMI cable.

Go to Lightbox

Google Chromecast

Google Chromecast makes any TV a Smart TV! It plugs into the HDMI port of your TV and uses your home WiFi to stream content from your smartphone, tablet or the Google Chrome browser on your computer. When you’re playing a show on the Lightbox app, select the Chromecast icon to cast the show to your TV.

Go to Lightbox

PlayStation

Download our PlayStation 3 or PlayStation 4 app, log in with your Lightbox account details and choose something to watch.

Go to Lightbox

Apple TV

Download our Apple TV Gen 4 app, log in with your Lightbox account details and choose something to watch. Lightbox also supports AirPlay.

Go to Lightbox

Laptop and Desktop

Watch shows from the Lightbox website on your laptop or desktop computer. Lightbox is available on Windows 7, 8 and 10 and MacOS X on the following browsers: Chrome, Edge, Firefox and Safari. You can also plug your computer into your TV with an HDMI cable, if your TV has an HDMI port.

Go to Lightbox

Mobile Devices

Download the Lightbox app to stream or download content on the fly or cast to your TV to stream on the big screen. Visit the App Store (for iPad or iPhone) or the Play Store (for Android smartphones or tablets). Lightbox is not available on Windows tablets or phones.

Go to Lightbox

How do I set up my devices?
These set up videos will help you get started. Watch videos

How do I get the most from my network?
We'd recommend checking the location of your modem. To get the best reception, you could try moving it away from walls or other obstructions, or moving it closer to your wireless devices. Or for the best connection, connect your device directly to your modem.
If you're still experiencing speed issues, try turning off other connected devices. This could help improve your streaming experience.

How much data does Spark Sport use?
While it's hard to tell exactly how much data you'll go through, if you're watching Spark Sport in high definition (HD), you'll use up to 3GB per hour. The video quality on Spark Sport depends on both your connection speed and the device you're using.
If you're watching from a mobile device and your plan has data charges and restrictions, we'd recommend using a WiFi network to watch the matches if possible.
If you're on a capped broadband plan and you're eligible for unlimited – we recommend switching to an Unlimited plan so you don't go over your data allowance.

Can I change my settings in the Apps to reduce my data usage?
Yes, here’s how for Spark Sport, Netflix and Lightbox

How fast will my broadband need to be?
If you want to watch in HD on a big screen without any issues, you'll need a connection with download speeds of at least 10Mbps. If you're happy to watch on a small screen, like a mobile device, download speeds of 6Mbps or more will do the trick.
To check your connection speed, it's worth doing the test above. We recommend running the test on the device you're planning on streaming the matches from, between peak times of 8pm–9pm.
Your streaming experience might be affected if lots of devices in your house or lots of people in your neighbourhood are also using the internet. It's a bit like the motorway – the more people using it, the slower things go. Generally, the faster your connection, the better experience you're likely to have.
If you're a business, it's important to think about other things that use your connection, like EFTPOS machines, cloud-based services and free WiFi.

What happens if my connection isn't fast enough?
If your connection isn't fast enough, you may experience issues loading the matches. This includes your stream buffering, freezing or lagging while watching.
Check Spark Sport for more troubleshooting tips. Go to Spark Sport
If you're on Spark Fibre, you can change your speed in MySpark. Learn more

What devices can I watch Spark Sport on?
Spark Sport is working to add more compatible devices over the next few months.
Check out the devices you can watch Spark Sport on right here. View devices

Still have questions?
If you need help with your Spark broadband connection, chat with us here. Live Chat with Spark