How do I set up my devices?
These set up videos will help you get started. Watch videos
How do I get the most from my network?
We'd recommend checking the location of your modem. To get the best reception, you could try moving it away from walls or other obstructions, or moving it closer to your wireless devices. Or for the best connection, connect your device directly to your modem.
If you're still experiencing speed issues, try turning off other connected devices. This could help improve your streaming experience.
How much data does Spark Sport use?
While it's hard to tell exactly how much data you'll go through, if you're watching Spark Sport in high definition (HD), you'll use up to 3GB per hour. The video quality on Spark Sport depends on both your connection speed and the device you're using.
If you're watching from a mobile device and your plan has data charges and restrictions, we'd recommend using a WiFi network to watch the matches if possible.
If you're on a capped broadband plan and you're eligible for unlimited – we recommend switching to an Unlimited plan so you don't go over your data allowance.
Can I change my settings in the Apps to reduce my data usage?
Yes, here’s how for Spark Sport, Netflix and Lightbox
How fast will my broadband need to be?
If you want to watch in HD on a big screen without any issues, you'll need a connection with download speeds of at least 10Mbps. If you're happy to watch on a small screen, like a mobile device, download speeds of 6Mbps or more will do the trick.
To check your connection speed, it's worth doing the test above. We recommend running the test on the device you're planning on streaming the matches from, between peak times of 8pm–9pm.
Your streaming experience might be affected if lots of devices in your house or lots of people in your neighbourhood are also using the internet. It's a bit like the motorway – the more people using it, the slower things go. Generally, the faster your connection, the better experience you're likely to have.
If you're a business, it's important to think about other things that use your connection, like EFTPOS machines, cloud-based services and free WiFi.
What happens if my connection isn't fast enough?
If your connection isn't fast enough, you may experience issues loading the matches. This includes your stream buffering, freezing or lagging while watching.
Check Spark Sport for more troubleshooting tips. Go to Spark Sport
If you're on Spark Fibre, you can change your speed in MySpark. Learn more
What devices can I watch Spark Sport on?
Spark Sport is working to add more compatible devices over the next few months.
Check out the devices you can watch Spark Sport on right here. View devices
Still have questions?
If you need help with your Spark broadband connection, chat with us here. Live Chat with Spark