To make an emergency call, dial 111. A Spark operator will answer your call and will connect you to the emergency service you need.
Staying connected to 111 services
If you have difficulty hearing or talking on the phone, you can register with New Zealand Police for the 111 TXT service. Find out more or register for 111 TXT here
Customers who have difficulty hearing or talking on the phone can also contact emergency services by faxing 0800 16 16 10 or using a teleprinter (TTY) on 0800 16 16 16. These calls go to the police, who can pass details on to other emergency services as required.
If you're a Spark account holder and either you or someone in your household has a medical condition with a dependency on landline telephone access for critical medical support, you can apply to be placed on Spark’s Vulnerable End Users register. This will ensure the medically dependent person is not unduly placed at risk when connecting, disconnecting, maintaining or repairing faults with their telecommunications service.
To apply you'll need to download and complete a medical dependency form with your medical practitioner. Download medical dependency form