To make an emergency call, dial 111. A Spark operator will answer your call and will connect you to the emergency service you need.
If you have difficulty hearing or talking on the phone, you can register with New Zealand Police for the 111 TXT service. Find out more or register for 111 TXT here
Customers who have difficulty hearing or talking on the phone can also contact emergency services by faxing 0800 16 16 10 or using a teleprinter (TTY) on 0800 16 16 16. These calls go to the police, who can pass details on to other emergency services as required.
Can't have a landline but need access to emergency services? You may be able to have a line connected for emergencies. This is only done on the recommendation of a doctor or a police representative. There's no cost to you. Note: You won't be able to make or receive any other calls using this phone line.
If you or someone in your household has a serious medical condition let us know so we can discuss managing your account payment. You can apply to go on our Vulnerable End Users register to ensure you stay connected to 111 services. To apply you'll need to download and complete a medical dependency form with your doctor. Download medical dependency form