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Set up and use MySpark

Find out how to manage your account using MySpark, and what to do if you've forgotten your login details.

Getting started with MySpark

  • You need a Spark ID. A Spark ID is a username and password you use to sign in to MySpark and the Spark app. Create your Spark ID
  • To create a Spark ID, you'll need a valid email address, your Spark account number and any phone numbers you have with Spark
  • You can use MySpark on Mozilla Firefox, Chrome, and Internet Explorer 11+
  • When you register for MySpark, we'll switch you from paper bills to electronic bills

How to set up MySpark

  1. Choose an email address to sign up with, create a password and follow the prompts
  2. Check your email account and select the link to verify your email address
  3. Sign in to MySpark with your new login details
  4. Select on the + icon at the top of the page
  5. Where it says Enter your mobile, landline or account number, make sure you enter your Spark account number. This will let you see an overview of the whole account.

What you can do in MySpark

  • View and download online statements. You can access bills from the last 18 months. Find out how to view your bills
  • Check your broadband, mobile data and home phone usage
  • Set up broadband and mobile data usage alerts. Note: Text usage alerts are only available to Spark mobile customers.
  • View calls, texts and data that will appear on your next bill
  • Add and manage mobile and home phone extra services.
  • View your statements for up to 60 days after disconnection

Change the email address you have bills sent to

  • Sign in to MySpark
  • Select Account settings
  • Under Billing address, select Change email address
  • Type in your new email address, then type it again to confirm
  • Select Save

Forgotten your MySpark password

  1. Go to MySpark
  2. Select the question mark in the password field
  3. Type in your email address
  4. Select Send
  5. An email will be in your inbox with a link to change your password
  6. Select the link
  7. Type in a new password
  8. Type in your new password again to confirm it
  9. Select Submit

Forgotten your MySpark username

  1. Go to MySpark
  2. Select the question mark in the email or mobile field
  3. Type in your first and last name
  4. Select Submit
  5. An email will go to the email address you signed up with. It will contain your username
  6. Go back to the MySpark screen and type in your username and password
  7. Select Sign in

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