How you should get in touch with us

We're encouraging all our customers to make sure they've downloaded or updated the Spark app. Using the app you can troubleshoot any connection or account issues quickly and easily.

Message us in the app

Or follow these steps:

  1. Select Menu
  2. Select Help
  3. Scroll down to Message us

Download the Spark app

Or, use our online chat service at spark.co.nz/chat for support. Chat with us