Due to COVID-19, Kiwis will be spending more time working or learning at home. New Zealand’s broadband networks will be able to handle the increased demand, but it is important that you ensure that your home network is up to scratch.
Tips for fast broadband
Steps to check your modem
If you’re not happy with the internet speed you’re getting, call us on 0800 22 55 98.
For a number of years, we have invested in our network capacity, so we're confident we can manage a significant increase in network traffic as a result of people being at home. But there may be times when the service is slower than usual.
Spark is a lifeline utility, and as referenced in the Government’s new Alert Levels advisory, these utilities are expected to remain up and running regardless of the level enacted.
As such, we have robust plans in place to ensure we can continue to provide services and support to New Zealand at all levels of COVID-19.
As a technology company we are well positioned to support our people working remotely. The vast majority of our people, outside our specialist and business-critical functions, are now working from home.
We have been working with our business customers to help them prepare for changing workforce requirements, including an increase in working remotely, and ensuring they have what they need to keep their businesses going.
We have developed a guide to help all of our customers adapt to working remotely as efficiently as possible.
At times like this we can do more as a collective than we can on our own. As we have done during past crisis situations and natural disasters, we will work with our industry colleagues to ensure we provide New Zealand with a resilient network and the connectivity they need to work, learn and connect.