Agree the plan

Fibre Pocket Guide

Agree the plan

The next step is to meet with a technician from the Local Fibre Company and make a plan for installation. The plan is critical for getting the speed you expect. Local Fibre Companies also call this the scoping visit, or scope and agree meeting.

What happens now?

You need to understand your options for installing Fibre, and you should feel comfortable asking the technician questions when they visit. Read on to prepare for the meeting.

Connecting the cable outside
Connecting the cable outside
There are various options for outdoor installation of the Fibre cable.

Aerial line: The Fibre cable usually connects to your house the same way as your Copper phone line. So if your existing Copper line is connected by an aerial line, that is also the preferred route for your Fibre cable.

Underground line: If your existing Copper phone line is connected to your home underground, your Fibre cable will usually be the same. You can change from aerial to underground but there will be a cost, so mention this to the technician at the meeting.

Other options: If running the Fibre cable along the existing route can’t work, then other options include mounting the cable on a fence, driveway edge or retaining wall. Sometimes it may be necessary to run the cable under a lawn or garden, concrete path or driveway.

Your phone line

If you want your existing phone jacks to work, you’ll need an installation that combines your Fibre and existing internal wiring together (integrated wiring). This is usually so that you can operate more than one phone, a monitored security or fire alarm, or a plugged-in medical alarm. If you requested integrated wiring at the time of your order, it won’t cost you any extra, otherwise there may be a small additional charge. The technician will explain how it works when you meet.

Connecting the box outside.

The ETP (External Termination Point) is a small box that attaches to the outside of your house and connects the Fibre cable from the street. The ETP usually replaces your existing one for the Copper line, in the same place. If you want it somewhere else, speak to the technician.

If your Fibre is installed via an aerial line, it may result in a duct being run down the outside of your building. This is to connect from roof level to an ETP at ground level. If this doesn't work for you, ask your technician about other options.

Connecting the box inside.
Connecting the box inside
A typical layout shows the ONT and router by the TV and extra wiring to a home office.

ETP: The Fibre runs from the ETP outside to another box inside called the ONT (Optical Network Terminal).

ONT + WiFi modem: The ONT is placed close to your WiFi modem (router), and you’ll be able to talk to the technician about where that should go. It often lives behind the TV, to get the best speed for streaming TV and movies.

Extra Wiring: You may need extra wiring if you want top speed to more than one place or primary use for fast internet in your home. Some people like to put a wired (not wireless) connection to their home office for example.

Getting extra wiring.

Most homes have what’s called a “standard installation”, where the Fibre goes to a WiFi router placed at a central point - often near the TV in the lounge. When you sign on to a 12-month contract, there’s no charge for a standard installation, but if you have a primary use for the fastest internet in more than one part of your home, or your house is more than 200 metres from the road, you might need to pay for a non-standard installation. You can discuss options with your installer.

At the end of the meeting, you’ll sign an agreement, setting out what work will take place.

When will it happen?

The meeting normally happens within three to four weeks of receiving your order and it should take about an hour.


What can i do?

Read on to know how you can ensure that the right planning takes place for your Fibre installation.

Make sure you have your say. When you’re talking to the technician, and the proposed installation isn’t just how you want it, now’s the time to speak up. Read more...

Your installer will usually give you a Plan B option if their first choice turns out not to be feasible or not to your liking. Remember, you don’t have to accept a standard installation (read more below). In some cases you can get other work done to achieve what you want, but you will have to pay for it.

Are there ... any no-go areas at your home? Read more...

The installers will always try to mount the cable discretely, but if there are areas you don’t want affected, like your prized rose bed or the front wall of the house, make sure you point them out in the meeting.

Do you ... want to keep things out of sight? Read more...

If you want to keep your ONT and router out of sight, mention this to the technician. If they are not behind the TV, for example, people may like to keep them in a cupboard or a spare room, but this can affect your WiFi performance. The technician can provide you advice on the best options.