If you are experiencing password related issues with your email, please follow the steps for re-securing your account before checking the rest of your account settings.
If you are setting up your emails for the first time, use Setting up Xtra email for the first time.
If you don't know how to check your own settings, the Email Applications and Mobile Devices tabs will guide you.
These are the standard settings used by most mail clients. Note that Windows 8 Mail does not support POP3.
Incoming Mail Server: pop3.xtra.co.nz
Outgoing mail server: send.xtra.co.nz
If you wish to use IMAP settings, you may use the settings below. However, we recommend using webmail or the standard POP3 settings above. We are not able to provide any IMAP support beyond providing the basic settings.
|Incoming Mail Server: imap.xtra.co.nz
Username: Your full email address with @xtra.co.nz
|Outgoing mail server: send.xtra.co.nz
Outgoing server requires authentication
These are the Spark Business Mail settings used by most mail clients. These should be used if you have your own domain name i.e. email@example.com.
Incoming Mail Server: pop3.sparkbusinessmail.co.nz
Outgoing mail server: smtp.sparkbusinessmail.co.nz
These are the Telecom Business Mail settings used by most mail clients. These should be used if you have your own domain name i.e. firstname.lastname@example.org.
Incoming Mail Server: mail.telecombusinesshub.co.nz
Outgoing mail server: mail.telecombusinesshub.co.nz
Not sure of the email application you are using?
Check the icon you click on to open it. The name should be displayed there. If your email application is not listed below, information should be available on its' website.
Outlook Express and Outlook 2000 *
Outlook XP and 2003 *
Outlook 2013 *
Windows Live Mail *
Windows Mail *
Choose from the list below the make and select the model of your phone.
Instructions for all supported mobile devices can by found on the Spark Mobile Device Support page.
Not sure what make and model your phone is?
Check your Mobile Phone Userguide to find out what your make and model is.