Can't access Xtra Mail

How are you trying to access your Xtra Mail?

• I use an email app on my computer, phone or tablet (eg, Outlook, Mac Mail)

   

   

• I use Webmail (xtramail.co.nz)

   

   

To see if your account is working, try logging into Webmail with your email address and password at: xtramail.co.nz

Did it work?

• Yes
• No
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If you can access your Xtra account via Webmail, the problem may be with the app you're using.

You'll need to get in touch with the software vendor (eg, Microsoft, Apple) or you can contact Spark's Tech Wizards for help.

• Contact the software vendor

  Gmail

  Microsoft Support (for example, Outlook, Mail app for Windows 10)

  Apple Support (for example, Mail, iCloud)

  Thunderbird
  

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There may be a problem with your internet connection. On the device you're trying to access your Xtra Mail with, can you open other websites such as google.co.nz?

 

• No
• Yes
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Check the outages map

Do you see an outage for your area?

• Yes

  We're resolving the outage as soon as we can. You can regularly check the outage map for updates.

• No
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There may be an outage, but it hasn't been reported yet. Or there could be a problem with your modem. What would you like to do?

 

• I'd like to contact Spark by Live Chat

  Contact Spark by Live Chat. Chat now

• I'd like to do some basic checks on my modem
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Ah, your internet is working so there may be another problem. What's happening?

• My username or password aren't working.

  You can change your password. Reset it now
  

  You can also select the Forgotten password? link on the sign in screen. Go to sign in screen

• I'm having a different issue with Xtra Mail

  Sometimes certain web pages don't work properly when your browser is out of date. You'll need to update your browser.

  Talk to Tech Wizards if you need help with this. Find out more

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Contact software vendor

• Gmail
• Microsoft Support (for example, Outlook, Mail app for Windows 10)
• Apple Support (for example, Mail, iCloud)
• Thunderbird

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We're resolving the outage as soon as we can. You can regularly check the outage map for updates. Check the outages map

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Contact Spark by Live Chat. Chat now

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Check your connection

• Run a broadband self-check
• Message our team

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Reset your password

You can reset your password by following the steps in this guide. Reset my Xtra Mail password

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Having another issue with Xtra Mail?

• Test in another web browser or device.
• If the issue persists Message our team